Citilink

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PT Citilink Indonesia,[1] operating as Citilink, is an Indonesian low-cost airline headquartered in Jakarta. Established in July 2001 as a low-cost brand of Garuda Indonesia, it operates services to domestic and regional destinations. Since 30 July 2012, Citilink has officially operated as a separate subsidiary of Garuda Indonesia, operating with its own callsign, airline codes, logo, and uniform.[2] Its main base is Soekarno–Hatta International Airport (serving Jakarta) and Juanda International Airport (serving nearby Surabaya).[3] The company slogan is Better Fly, Citilink.

History

Garuda Indonesia established Citilink as a low-cost brand in 2001 and operations commenced on 16 July that year with two Fokker F28 Fellowships transferred from the mainline fleet. Initial operations were from Surabaya on the island of Java to destinations not served by Garuda Indonesia's mainline fleet: Yogyakarta (also on Java); Balikpapan on the island of Borneo and Tarakan, North Kalimantan, just off Borneo's coast; and Makassar on the island of Sulawesi.

By the end of 2001, Garuda had transferred five F28s to Citilink. In 2004, Citilink was serving ten destinations and Garuda began to replace the F28s with Boeing 737-300s. In 2008, Garuda temporarily suspended operations of Citilink, relaunching the brand in January 2009 after replacing the remaining Fokker F28s with more modern aircraft. In July 2010, Citilink operations were being conducted by two Boeing 737-300s and a Boeing 737-400.[4]

Spinoff and expansion plans

In May 2011, Garuda announced plans for a spin-off of Citilink. The new business plan was for Citilink to become a separate business entity in the first quarter of 2012 with a full brand overhaul for the airline, including a new livery design; a new website; a new cabin interior design and cabin crew uniforms; and new advertising and marketing strategies.[5] An integral part of this plan was for Citilink to secure 25 new Airbus A320s and utilising these new and more economical aircraft to expand into a significant regional low-cost carrier with the anticipation that by 2015, Citilink would contribute 30 percent of Garuda Indonesia's revenue.[6][7]

After obtaining an Air Operator's Certificate in August 2012, Citilink had carried 8 million passengers by the end of 2013 and was running at a load factor of 85 percent and an On-Time Arrival rate of 87 percent.[8] In May 2015 the airline's fleet consisted of four Boeing 737-300s, four Boeing 737-500s, and thirty-four Airbus A320s.

In late 2019, Citilink took delivery of two Airbus A330-900s originally ordered by WOW Air which are to be used for flights to Germany, Japan,[9] and Saudi Arabia.[10] In June 2022, both Airbus A330-900s left the Citilink fleet and were transferred to Garuda Indonesia to complement the airline's Hajj operations. Both aircraft has since been transferred back to Citilink.Script error: No such module "Unsubst".

Destinations

Template:As of, Citilink flies (or has flown) to the following destinations: [11][12][13]

Country City Airport Notes Refs
Australia Melbourne/Geelong Avalon Airport Terminated [14]
Perth Perth Airport Terminated
Cambodia Phnom Penh Phnom Penh International Airport Terminated [15]
China Chongqing Chongqing Jiangbei International Airport Template:Airline seasonal
East Timor Dili Presidente Nicolau Lobato International Airport [16]
Indonesia Ambon Pattimura Airport
Atambua Haliwen Airport Terminated [17]
Bajawa Turelelo Soa Airport Terminated [18]
Balikpapan Sultan Aji Muhammad Sulaiman International Airport
Banda Aceh Sultan Iskandar Muda International Airport Terminated
Bandar Lampung Radin Inten II Airport [19]
Bandung Husein Sastranegara Airport Terminated
Kertajati International Airport Terminated
Banjarmasin Syamsudin Noor Airport
Banyuwangi Banyuwangi Airport
Batam Hang Nadim International Airport Template:Airline hub [20]
Bau Bau Betoambari Airport Terminated [21]
Bima Sultan Muhammad Salahudin Airport Terminated
Bengkulu Fatmawati Soekarno Airport
Berau Kalimarau Airport
Cepu Ngloram Airport Terminated [22]
Denpasar Ngurah Rai International Airport [23][16]
Ende H. Hasan Aroeboesman Airport Terminated [24][25]
Gorontalo Jalaluddin Airport Terminated [26]
Gunungsitoli Binaka Airport Terminated
Jakarta Halim Perdanakusuma International Airport Template:Airline hub [27]
Soekarno–Hatta International Airport Template:Airline hub [28][20][29][30]
Jambi Sultan Thaha Syaifuddin Airport
Jayapura Sentani International Airport
Kediri Dhoho Airport [31]
Kendari Haluoleo Airport
Ketapang Rahadi Osman Airport Terminated [32]
Kolaka Sangia Nibandera Airport Terminated [21]
Kupang El Tari Airport
Labuan Bajo Komodo International Airport
Larantuka Gewayantana Airport Terminated [17]
Lhokseumawe Malikus Saleh Airport Terminated [33]
Makassar Sultan Hasanuddin International Airport Template:Airline hub
Manado Sam Ratulangi International Airport [34]
Mataram Lombok International Airport
Malang Abdul Rachman Saleh Airport [27]
Mamuju Tampa Padang Airport Terminated [35]
Maumere Frans Seda Airport Terminated [17]
Medan Kualanamu International Airport Template:Airline hub [34]
Padang Minangkabau International Airport [34]
Padang Sidempuan Aek Godang Airport Terminated [36]
Palangkaraya Tjilik Riwut Airport
Palembang Sultan Mahmud Badaruddin II International Airport
Palopo Palopo Lagaligo Airport Terminated [37]
Palu Mutiara SIS Al-Jufrie Airport
Pangkalan Bun Iskandar Airport Terminated [38]
Pangkal Pinang Depati Amir Airport
Pekanbaru Sultan Syarif Kasim II International Airport [39]
Pontianak Supadio Airport [20]
Purbalingga General Sudirman Airport Terminated [40]
Putussibau Pangsuma Airport Terminated [32]
Samarinda Aji Pangeran Tumenggung Pranoto Airport
Sampit H. Asan Airport Terminated [41]
Semarang Jenderal Achmad Yani International Airport
Sibolga Ferdinand Lumban Tobing Airport Terminated
Siborong-Borong Sisingamangaraja XII Airport Terminated
Sorong Domine Eduard Osok Airport Terminated [42]
Sumenep Trunojoyo Airport Terminated [43]
Solo Adisumarmo Airport [44]
Surabaya Juanda International Airport Template:Airline hub [20][27][45][46]
Tambolaka Lede Kalumbang Airport Terminated [47]
Tanjung Pandan H.A.S. Hanandjoeddin International Airport
Tanjung Pinang Raja Haji Fisabilillah Airport
Tana Toraja Pongtiku Airport
Tarakan Juwata Airport
Ternate Sultan Babullah Airport Terminated [48]
Timika Mozes Kilangin Airport Terminated [49]
Waingapu Mau Hau Airport Terminated [50]
Way Kanan Gatot Subroto Airport [51]
Yogyakarta Adisutjipto Airport
Yogyakarta International Airport [27][52]
Malaysia Kuala Lumpur Kuala Lumpur International Airport Terminated [13][28][23][29][39][45]
Penang Penang International Airport Terminated [12][53]
Papua New Guinea Port Moresby Port Moresby International Airport Terminated
Saudi Arabia Jeddah King Abdulaziz International Airport Template:Airline seasonal
Singapore Singapore Changi Airport [54]
Vietnam Da Nang Da Nang International Airport Template:Airline seasonal [55]

Codeshare agreements

Citilink has codeshare agreements with the following airlines:

Interline agreements

Fleet

File:CTV A320 F-WWDJ!6207 24jul14 LFBO.jpg
One of Citilink's Airbus A320-200s (PK-GQA) prior to delivery at Toulouse–Blagnac Airport
File:Citilink Airbus A320 PK-GLU Jakarta 2023 (01).jpg
One of Citilink's Airbus A320-200s (PK-GLU) at Soekarno-Hatta International Airport

Current fleet

File:Citilink at juanda airport.jpg
One of Citilink's Airbus A320-200s (PK-GLW) at Juanda International Airport
File:PK-GTC at CGK.jpg
A Citilink Airbus A320neo (PK-GTC) at Soekarno–Hatta International Airport
File:Halim airport.jpg
One of Citilink's Airbus A320 at Halim Perdanakusuma International Airport

Template:As of, Citilink operates the following aircraft:[58]

Citilink fleet
Aircraft In service Orders Passengers Notes
Airbus A320-200 39 — 180 Older leased aircraft to be retired and replaced by Airbus A320neo.
PK-GQI in a retro livery.
PK-GLZ and PK-GLW in a tiket.com livery.
Airbus A320neo 10 25 180 PK-GTF in a special 50th A320 livery.
Replacing older Airbus A320-200s.
ATR 72-600 7 — 70
Boeing 737-500 1 — Cargo
Total 57 25

Fleet development

On 9 August 2011, Garuda Indonesia finalised an order for 25 Airbus A320 aircraft with options for 25 more, making the airline a new customer for the Airbus single-aisle aircraft type.[59] The order consisted of 15 Airbus A320s and 10 Airbus A320neos, with five aircraft expected to be delivered each year between 2014 and 2018.[60][61] The fleet upgrade program was valued at around $2.13 billion.

By late 2011, Garuda Indonesia was seeking more used A320s in preparation for the launch of proposed international Citilink services in 2012.[5]

In December 2012, Citilink placed an order for 25 ATR 72-600s with options for 25 more.[62] This was Citilink's first direct order from a manufacturer. A direct order for 25 additional A320neos followed in January 2013, bringing up the total order to 35.[63]

Citilink's first A320, a second-hand aircraft, arrived in late June 2011 and entered into service on 16 September 2011, linking Jakarta with Balikpapan, Banjarmasin, and Medan.[64]

Previously operated
Aircraft Total Introduced Retired Replacement Notes
Boeing 737-300 11 2004 2015 Airbus A320 Script error: No such module "Unsubst".
Boeing 737-400 4 2008 2014 Airbus A320 Script error: No such module "Unsubst".
Boeing 737-500 3 2015 2018 Airbus A320 Transferred from Garuda Indonesia, 1 aircraft parked.Script error: No such module "Unsubst".
Fokker 28-3000 2 2001 2006 None [65][66]
Fokker 28-4000 4 2001 2005 None [65][66]

Services

Cabin

Citilink aircraft cabins have a standard configuration of 180 seats. In July 2018, Citilink introduced the "Green Zone" programme.[67] Seats on the first five rows and emergency window exit rows are named green seats, while the rest are named regular seats. Passengers wanting to book or request a green seat or a specific regular seat during booking or check-in will be charged a fee. Additional benefits include free snacks, drinks, and insurance.[68]

Internet in the air

On 16 January 2019, Citilink became the first low-cost carrier in the Asia Pacific region to offer Wi-Fi at 35,000 feet above ground for free using GX Aviation Systems. The first flight with the connectivity feature flew flight number QG684 on the Jakarta to Denpasar route.[69]

Accidents and incidents

Citilink Flight 800 incident

On 28 December 2016, a video taken by a passenger aboard Citilink Flight 800, a flight from Juanda International Airport in Surabaya to Soekarno–Hatta International Airport in Jakarta went viral after it purportedly showed a drunk pilot making a "bizarre announcement" before takeoff. Several passengers immediately reported the incident to the airline's headquarters. The crew of the flight quickly removed the drunk pilot from the cockpit. Due to the incident, the flight was delayed for an hour.[70]

Citilink immediately took action by sacking the pilot involved in the incident and issuing letters of apology to affected passengers.[71] The Indonesian Transport Ministry apologized publicly to the Indonesian people due to the incident. The ministry later added that the pilot had undergone drug testing, conducted by the Indonesian National Narcotic Agency.[72]

Another video, captured from cameras at the airport security checkpoint, later surfaced and went viral. The footage showed the drunk pilot becoming jittery and nearly losing his balance during the security check.[73] Police investigated the video, resulting in the Indonesian Transport Ministry sending Citilink its very first warning.[74]

In the aftermath of the incident, the CEO of Citilink, Albert Burhan, resigned.[75] The operational director of Citilink, Hadinoto Soedigno, also resigned in response to the incident.[76]

See also

References

Template:Reflist

External links

Template:Commons category-inline

Template:Garuda Indonesia Template:Airlines of Indonesia Template:Portalbar

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  31. ↑ a b Script error: No such module "citation/CS1".
  32. ↑ Script error: No such module "citation/CS1".
  33. ↑ a b c Citilink adds new routes to China in Jan 2020
  34. ↑ https://www.rri.co.id/sulawesi-barat/daerah/581967/citilink-akan-buka-lagi-rute-layani-mamuju-balikpapan Template:Bare URL inline
  35. ↑ Script error: No such module "citation/CS1".
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  40. ↑ Script error: No such module "citation/CS1".
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  46. ↑ https://travel.kompas.com/read/2022/12/29/120600427/citilink-layani-rute-baru-denpasar-tambolaka-pp-ini-jadwalnya Template:Bare URL inline
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