TTEC
Template:Short description Template:Use American English Template:Use mdy dates Script error: No such module "Infobox".Template:Template otherScript error: No such module "Check for conflicting parameters".Script error: No such module "Check for unknown parameters". TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company with its primary place of business in Austin, Texas.
Kenneth D. Tuchman is the founder, chairman and CEO.[1]
History
Founding and early developments (1982-1996)
The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.[2][3] In 1986, the company moved to Sherman Oaks, California.
By 1995, it had added call centers in other states. In 1996 it completed its IPO.[4]
International growth and recent development (since 1997)
After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines.Script error: No such module "Unsubst". In 2006, TeleTech acquired Direct Alliance.
In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[5] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.
Acquisitions
In recent years TTEC grew its business through a variety of acquisitions, including:
- 2022: Faneuil
- 2021: Avtex[6]
- 2020: VoiceFoundry[7]
- 2017: Connextions[8]
- 2017: Motif India infotech[9]
- 2016: Atelka[10]
- 2014: rogenSi[11]
- 2014: Sofica[12]
- 2013: Technology Solutions Group, Inc.[13]
- 2012: Guidon Performance Solutions[14]
- 2012: iKnowtion[15]
- 2011: eLoyalty Corporation (integrated contact services business unit)[16]
Products and services
TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.[17]
In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.[18]
Awards and recognition
- 2021: Forbes names TTEC one of the World's Top Female Friendly Companies[19]
References
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- ↑ Script error: No such module "citation/CS1".
- ↑ TeleTech, "SEC Filing", "TeleTech", 2003-0409
- ↑ Script error: No such module "citation/CS1".
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- ↑ StreetInsider.com. Retrieved August 27, 2012
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- ↑ Denver Business Journal
- ↑ Reuters Brief. Retrieved November 4, 2018
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- ↑ Script error: No such module "citation/CS1".
- ↑ acquired by TeleTechScript error: No such module "Unsubst".Template:Cbignore. Retrieved November 3, 2018]
- ↑ NASDAQ. Retrieved February 6, 2013
- ↑ Denver Business Journal. Retrieved February 6, 2013
- ↑ ModernHealthCare.com. Retrieved August 27, 2012
- ↑ Tech News TMCnet.com Retrieved August 27, 2012
- ↑ Script error: No such module "citation/CS1".
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External links
- Template:Official
- Business data for TTEC Holdings, Inc.: Template:Hlist
- Pages with script errors
- Pages using infobox company with a duplicate image
- American companies established in 1982
- Business services companies established in 1982
- Business process outsourcing companies of the United States
- Call centre companies
- Companies listed on the Nasdaq
- 1982 establishments in Colorado
- 1996 initial public offerings
- Companies based in Englewood, Colorado