LivePerson

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Template:Short description Template:UPE Script error: No such module "Infobox".Script error: No such module "Check for conflicting parameters".Script error: No such module "Check for unknown parameters". LivePerson is a global technology company that develops conversational commerce and AI software.[1]

Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.

In 2018, the company announced its AI offering, allowing customers to create AI-powered chatbots to answer consumer messages, alongside human customer service staff.[2]

History

LivePerson was founded in 1995 by Robert LoCascio.[3] In April 2000, the company completed an initial public offering on the NASDAQ,[4] in March 2011 its shares began trading on the Tel Aviv Stock Exchange and were included in the TA-100 Index and the TA BlueTech Index.[5]

Acquisitions

Acquisition Date Company Business References
October 2000 HumanClick Real-time online customer service applications [6]
July 2006 Proficient Systems Provider of hosted proactive, revenue generating on-site chat solutions [7]
October 2007 Kasamba Inc. Online provider of chat-based experts [8]
April 2010 NuConomy Web analytics and optimization platform [9]
May 2012 Amadesa Web marketing company specializing in predictive intelligence technology [10]
June 2012 Look.io, Inc. Mobile chat provider [11]
November 2012 ENGAGE Pty Ltd. Australian provider of cloud-based customer contact solutions [12]
April 2014 NextGraph Digital engagement solutions company [13]
June 2014 Synchronite Co-browsing and video chat [14]
November 2014 Contact At Once Leading platform for C2B sales conversations [15]
February 2018 BotCentral Leading Bot Platform for Enterprise AI and Conversational Commerce [1]
October 2018 Conversable Conversational commerce and AI platform [16]
July 2021 e-bot7 Conversational AI for Customer Service [17]
October 2021 Tenfold Customer experience integration platform [18]
October 2021 VoiceBase Voice analytics platform [19]

Products and services

  • The Conversational Cloud — A cloud-based method of customer messaging. Business can communicate with customers on web, mobile, and social.[20]
  • LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[21]

See also

References

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External links

Retrieved from "http://debianws.lexgopc.com/wiki143/index.php?title=LivePerson&oldid=8607467"