Intrado
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Intrado, formerly West Corporation, is an American telecommunications company. It was purchased by private equity firm Apollo Global Management on October 11, 2017.[1][2]
Business Operations
Intrado is reorganized in five main segments: Cloud Collaboration,[3] Life and Safety (including 911 operations), Enterprise Communications, Digital Media (including streaming operations), and Health and Wellness (including healthcare claims and customer support) in 2019.[4] It spun out its telemarketing brand to West Revenue Generation Services (WRGS), also owned by Apollo Global Management in 2019[5]
History
Gary and Mary West co-founded WATS Marketing of America in 1978.[6] The couple left the company in 1985 and Mary West founded West Teleservices with Troy Eaden in 1986.[6] Gary West joined West Teleservices one year later as chairman.[6]
During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds.[6] West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.[6]
In November 1996, West went public with 2,000 employees.[6]
In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC.[6] The following year, West acquired conferencing company InterCall and ConferenceCall.com.[6][7]
In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group.[6] Gary and Mary West continued to maintain 25 percent of the company.[6]
In January 2015, West announced the sale of its agent services businesses to Alorica. The sale closed in early March 2015.[8]
In October 2017, West was purchased by Apollo Global Management, a New York-based private equity firm, for $5.2 billion.[1]
On August 31, 2018 West Corporation laid off 148 employees between their Middleton, WI and Green Bay, WI location after losing a major contract.[9]
On June 25, 2019 West Corporation rebranded itself to Intrado.[10]
On September 11, 2020 Intrado acquired Syn-Apps LLC, developer of mass notification software.[11]
On December 20, 2020 Intrado acquired Asparia[12]
On January 31, 2023 Stonepeak acquired Intrado Life & Safety for $2.4 billion. The Intrado name and brand will transition with the safety business. Intrado Corporation rebranded its remaining holdings to West Technology Group, LLC.[13]
On October 2, 2023 Matt Carter was appointed CEO of Intrado Life & Safety replacing Jeff Robertson.[14]
Name history
- November 1996: West TeleServices Corporation
- January 1, 2001: West Corporation[15]
- June 25, 2019: Intrado[16]
Controversies
In April 2014, Intrado was partially responsible for a 14-state 911 outage that affected an estimated 11 million people and 6,000 emergency help calls.[17][18][19] As a result, the FCC fined Intrado $1.4 million.[20]
In November 2019, Intrado agreed to pay $175,000 to the US Treasury due to glitches in their system that occurred in August 2018 that left millions without access to 911 access for 65 minutes across 6 states.[21][22][23]
In September 2020, 911 outages were reported across 14 states for more than an hour due in part to Intrado.[24][25]
Acquisitions
Between 2002 and 2013, West Corporation invested approximately $2.7 billion in strategic acquisitions.[6]
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Awards
- April 2013 National College and West Corporation & Business Solutions Distinguished Community Employer[26]
References
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