Intrado: Difference between revisions
imported>John of Reading m →Controversies: Typo fixing, replaced: Settlemnts → Settlements, per source |
imported>InternetArchiveBot Rescuing 4 sources and tagging 1 as dead.) #IABot (v2.0.9.5 |
||
| Line 9: | Line 9: | ||
| founder = {{ubl|Gary West|[[Mary West]]}} | | founder = {{ubl|Gary West|[[Mary West]]}} | ||
| key_people = {{ubl|John Shlonsky ([[Chief executive officer|CEO]])|Matt Carter ([[President (corporate title)|president]], Life & Safety Division)}} | | key_people = {{ubl|John Shlonsky ([[Chief executive officer|CEO]])|Matt Carter ([[President (corporate title)|president]], Life & Safety Division)}} | ||
| num_employees = 9,659 (2018)<ref | | num_employees = 9,659 (2018)<ref>{{cite web|url=https://finance.yahoo.com/q/pr?s=WSTC+Profile|title=WSTC Profile|publisher= Yahoo! Finance|access-date=11 July 2013}}</ref> | ||
| industry = {{ubl | | industry = {{ubl | ||
|Unified Communications | |Unified Communications | ||
| Line 37: | Line 37: | ||
In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC.<ref name= "O" /> | In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC.<ref name= "O" /> | ||
The following year, West acquired conferencing company InterCall and ConferenceCall.com.<ref name= "O" /><ref name= "DM">{{cite web|url=http://www.dmnews.com/west-buys-conferencecallcom-for-385-million/article/82339/ | The following year, West acquired conferencing company InterCall and ConferenceCall.com.<ref name= "O" /><ref name= "DM">{{cite web|url=http://www.dmnews.com/west-buys-conferencecallcom-for-385-million/article/82339/|title=West Buys ConferenceCall.com for $38.5 Million|publisher=Direct Marketing News|access-date=11 July 2013|archive-date=1 August 2013|archive-url=https://web.archive.org/web/20130801120538/http://www.dmnews.com/west-buys-conferencecallcom-for-385-million/article/82339/|url-status=dead}}</ref> | ||
In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by [[Thomas H. Lee Partners]] and [[Quadrangle Group]].<ref name= "O" /> Gary and [[Mary West]] continued to maintain 25 percent of the company.<ref name= "O" /> | In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by [[Thomas H. Lee Partners]] and [[Quadrangle Group]].<ref name= "O" /> Gary and [[Mary West]] continued to maintain 25 percent of the company.<ref name= "O" /> | ||
| Line 43: | Line 43: | ||
In January 2015, West announced the sale of its agent services businesses to [[Alorica]]. The sale closed in early March 2015.<ref name="AgentSale2">{{cite web|url=http://www.insidearm.com/daily/debt-collection-news/debt-collection/alorica-completes-acquisition-of-west-corporations-agent-services-businesses-including-arm/|title=Alorica Completes Acquisition of West Corporation's Agent Services Businesses, Including ARM|access-date=20 August 2016|date=2015-03-05}}</ref> | In January 2015, West announced the sale of its agent services businesses to [[Alorica]]. The sale closed in early March 2015.<ref name="AgentSale2">{{cite web|url=http://www.insidearm.com/daily/debt-collection-news/debt-collection/alorica-completes-acquisition-of-west-corporations-agent-services-businesses-including-arm/|title=Alorica Completes Acquisition of West Corporation's Agent Services Businesses, Including ARM|access-date=20 August 2016|date=2015-03-05}}</ref> | ||
In October 2017, West was purchased by Apollo Global Management, a New York-based private equity firm, for $5.2 billion.<ref name="omaha.com" | In October 2017, West was purchased by Apollo Global Management, a New York-based private equity firm, for $5.2 billion.<ref name="omaha.com"/> | ||
On August 31, 2018 West Corporation laid off 148 employees between their Middleton, WI and Green Bay, WI location after losing a major contract.<ref>{{cite web |last1=Bollier |first1=Jeff |title=West Corp. to lay off 148 after losing contract, including 36 at Ashwaubenon office |url=https://www.greenbaypressgazette.com/story/money/2018/08/06/west-corp-loses-contract-lays-off-148-wisconsin-workers-ashwaubenon/914103002/ |website=Green Bay Press-Gazette}}</ref> | On August 31, 2018 West Corporation laid off 148 employees between their Middleton, WI and Green Bay, WI location after losing a major contract.<ref>{{cite web |last1=Bollier |first1=Jeff |title=West Corp. to lay off 148 after losing contract, including 36 at Ashwaubenon office |url=https://www.greenbaypressgazette.com/story/money/2018/08/06/west-corp-loses-contract-lays-off-148-wisconsin-workers-ashwaubenon/914103002/ |website=Green Bay Press-Gazette}}</ref> | ||
| Line 92: | Line 92: | ||
* Stream 57 - January 2010<ref>{{cite web|url=http://www.intercall.com/about-us/press-releases_100119.php|title=InterCall Asserts Vision for Virtual Events with Acquisition of Stream57|publisher=Intercall|access-date=3 October 2014}}</ref> | * Stream 57 - January 2010<ref>{{cite web|url=http://www.intercall.com/about-us/press-releases_100119.php|title=InterCall Asserts Vision for Virtual Events with Acquisition of Stream57|publisher=Intercall|access-date=3 October 2014}}</ref> | ||
* SKT Business Communications Solutions - March 2010<ref name= "PE Hub">{{cite web|url=http://www.pehub.com/west-corp-to-acquiore-skt-bnusiness-communication/|title=West Corp. To Acquire SKT Business Communication|publisher=PE Hub|access-date=16 July 2021}}</ref> | * SKT Business Communications Solutions - March 2010<ref name= "PE Hub">{{cite web|url=http://www.pehub.com/west-corp-to-acquiore-skt-bnusiness-communication/|title=West Corp. To Acquire SKT Business Communication|publisher=PE Hub|access-date=16 July 2021}}</ref> | ||
* Holly Connects — May 2010<ref name= "MM">{{cite web|url=http://www.themiddlemarket.com/news/west-buys-holly-connects-206216-1.html|title=West Corp. Buys Holly Connects|publisher=Mergers & Acquisitions|access-date=11 July 2013}}</ref> | * Holly Connects — May 2010<ref name= "MM">{{cite web|url=http://www.themiddlemarket.com/news/west-buys-holly-connects-206216-1.html|title=West Corp. Buys Holly Connects|publisher=Mergers & Acquisitions|access-date=11 July 2013|archive-date=24 December 2013|archive-url=https://web.archive.org/web/20131224095957/http://www.themiddlemarket.com/news/west-buys-holly-connects-206216-1.html|url-status=dead}}</ref> | ||
* [[TuVox]] - July 2010<ref name= "TuVox">{{cite web|url=https://www.insidearm.com/news/00004123-west-interactive-acquires-tuvox/|title=West Interactive Acquires TuVox|date=26 July 2010|publisher=insideARM|access-date=16 July 2021}}</ref> | * [[TuVox]] - July 2010<ref name= "TuVox">{{cite web|url=https://www.insidearm.com/news/00004123-west-interactive-acquires-tuvox/|title=West Interactive Acquires TuVox|date=26 July 2010|publisher=insideARM|access-date=16 July 2021}}</ref> | ||
* Specialty Pharmacy Network – February 2011<ref name= "SIP">{{cite web|url=http://investor.west.com/releasedetail.cfm?releaseid=570857|title=West Corporation to Acquire Smoothstone IP Communications}}</ref> | * Specialty Pharmacy Network – February 2011<ref name= "SIP">{{cite web|url=http://investor.west.com/releasedetail.cfm?releaseid=570857|title=West Corporation to Acquire Smoothstone IP Communications}}</ref> | ||
| Line 101: | Line 101: | ||
* HyperCube – November 2011<ref name= "TC">{{cite web|url=http://www.timescall.com/business/local-business/ci_19435087|title=West Corp. acquires HyperCube|date=29 November 2011|publisher=Longmont Times-Call|access-date=11 July 2013}}</ref> | * HyperCube – November 2011<ref name= "TC">{{cite web|url=http://www.timescall.com/business/local-business/ci_19435087|title=West Corp. acquires HyperCube|date=29 November 2011|publisher=Longmont Times-Call|access-date=11 July 2013}}</ref> | ||
* SchoolMessenger - April 2014<ref>{{cite web|url=https://www.edsurge.com/n/2014-04-14-schoolmessenger-acquired-by-west-corporation|title=SchoolMessenger Acquired by West Corporation|publisher=edSurge|access-date=14 April 2014|date=2014-04-14}}</ref> | * SchoolMessenger - April 2014<ref>{{cite web|url=https://www.edsurge.com/n/2014-04-14-schoolmessenger-acquired-by-west-corporation|title=SchoolMessenger Acquired by West Corporation|publisher=edSurge|access-date=14 April 2014|date=2014-04-14}}</ref> | ||
* ClientTell, Inc. - November 2015<ref>{{Cite web|url=https://www.clienttell.net/west-corporation-acquires-clienttell/|title=West Corporation Acquires ClientTell}}</ref> | * ClientTell, Inc. - November 2015<ref>{{Cite web|url=https://www.clienttell.net/west-corporation-acquires-clienttell/|title=West Corporation Acquires ClientTell|access-date=2018-09-27|archive-date=2018-09-28|archive-url=https://web.archive.org/web/20180928003402/https://www.clienttell.net/west-corporation-acquires-clienttell/|url-status=dead}}</ref> | ||
* Magnetic North. - November 2015<ref>{{Cite web|url=https://www.finsmes.com/2015/11/west-acquires-magnetic-north.html|title=West Corporation Acquires Magnetic North|date=5 November 2015 }}</ref> | * Magnetic North. - November 2015<ref>{{Cite web|url=https://www.finsmes.com/2015/11/west-acquires-magnetic-north.html|title=West Corporation Acquires Magnetic North|date=5 November 2015 }}</ref> | ||
* Callpointe.com Inc - May 2017<ref>{{cite web|url=https://www.callpointe.com/callpointe-now-part-west/|title=Callpointe is now part of West|publisher=Callpointe|access-date=11 April 2018|date=2017-08-02}}</ref> | * Callpointe.com Inc - May 2017<ref>{{cite web|url=https://www.callpointe.com/callpointe-now-part-west/|title=Callpointe is now part of West|publisher=Callpointe|access-date=11 April 2018|date=2017-08-02|archive-date=2018-04-12|archive-url=https://web.archive.org/web/20180412001245/https://www.callpointe.com/callpointe-now-part-west/|url-status=dead}}</ref> | ||
* ECaTS - November 2017<ref>{{cite web|url=https://www.cnbc.com/2017/11/08/globe-newswire-west-corporation-acquires-ecats.html|title=West Corporation Acquires ECaTS|publisher=CNBC|access-date=1 March 2018|date=2017-11-08}}</ref> | * ECaTS - November 2017<ref>{{cite web|url=https://www.cnbc.com/2017/11/08/globe-newswire-west-corporation-acquires-ecats.html|title=West Corporation Acquires ECaTS|publisher=CNBC|access-date=1 March 2018|date=2017-11-08}}</ref> | ||
* PhoneTree - December 2017 | * PhoneTree - December 2017 | ||
| Line 112: | Line 112: | ||
==Awards== | ==Awards== | ||
* April 2013 National College and West Corporation & Business Solutions Distinguished Community Employer<ref name= "NC">{{cite web|url=http://www.national-college.edu/news-events/d/?i=West-Corporation-Awarded-for-Support-of-National-College-ISE-Program-20130429-2959|title=West Corporation Awarded for Support of National College ISE Program|publisher=National College|access-date=11 July 2013}}</ref> | * April 2013 National College and West Corporation & Business Solutions Distinguished Community Employer<ref name= "NC">{{cite web|url=http://www.national-college.edu/news-events/d/?i=West-Corporation-Awarded-for-Support-of-National-College-ISE-Program-20130429-2959|title=West Corporation Awarded for Support of National College ISE Program|publisher=National College|access-date=11 July 2013}}{{Dead link|date=November 2025 |bot=InternetArchiveBot }}</ref> | ||
==References== | ==References== | ||
Latest revision as of 23:44, 7 November 2025
Template:Short description Script error: No such module "redirect hatnote". Script error: No such module "Infobox".Template:Template otherScript error: No such module "Check for conflicting parameters".Script error: No such module "Check for unknown parameters".
Intrado, formerly West Corporation, is an American telecommunications company. It was purchased by private equity firm Apollo Global Management on October 11, 2017.[1][2]
Business Operations
Intrado is reorganized in five main segments: Cloud Collaboration,[3] Life and Safety (including 911 operations), Enterprise Communications, Digital Media (including streaming operations), and Health and Wellness (including healthcare claims and customer support) in 2019.[4] It spun out its telemarketing brand to West Revenue Generation Services (WRGS), also owned by Apollo Global Management in 2019[5]
History
Gary and Mary West co-founded WATS Marketing of America in 1978.[6] The couple left the company in 1985 and Mary West founded West Teleservices with Troy Eaden in 1986.[6] Gary West joined West Teleservices one year later as chairman.[6]
During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds.[6] West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.[6]
In November 1996, West went public with 2,000 employees.[6]
In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC.[6] The following year, West acquired conferencing company InterCall and ConferenceCall.com.[6][7]
In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group.[6] Gary and Mary West continued to maintain 25 percent of the company.[6]
In January 2015, West announced the sale of its agent services businesses to Alorica. The sale closed in early March 2015.[8]
In October 2017, West was purchased by Apollo Global Management, a New York-based private equity firm, for $5.2 billion.[1]
On August 31, 2018 West Corporation laid off 148 employees between their Middleton, WI and Green Bay, WI location after losing a major contract.[9]
On June 25, 2019 West Corporation rebranded itself to Intrado.[10]
On September 11, 2020 Intrado acquired Syn-Apps LLC, developer of mass notification software.[11]
On December 20, 2020 Intrado acquired Asparia[12]
On January 31, 2023 Stonepeak acquired Intrado Life & Safety for $2.4 billion. The Intrado name and brand will transition with the safety business. Intrado Corporation rebranded its remaining holdings to West Technology Group, LLC.[13]
On October 2, 2023 Matt Carter was appointed CEO of Intrado Life & Safety replacing Jeff Robertson.[14]
Name history
- November 1996: West TeleServices Corporation
- January 1, 2001: West Corporation[15]
- June 25, 2019: Intrado[16]
Controversies
In April 2014, Intrado was partially responsible for a 14-state 911 outage that affected an estimated 11 million people and 6,000 emergency help calls.[17][18][19] As a result, the FCC fined Intrado $1.4 million.[20]
In November 2019, Intrado agreed to pay $175,000 to the US Treasury due to glitches in their system that occurred in August 2018 that left millions without access to 911 access for 65 minutes across 6 states.[21][22][23]
In September 2020, 911 outages were reported across 14 states for more than an hour due in part to Intrado.[24][25]
Acquisitions
Between 2002 and 2013, West Corporation invested approximately $2.7 billion in strategic acquisitions.[6]
West has acquired: Template:Div-col
Awards
- April 2013 National College and West Corporation & Business Solutions Distinguished Community Employer[26]
References
<templatestyles src="Reflist/styles.css" />
- ↑ a b Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1"..
- ↑ Script error: No such module "citation/CS1".
- ↑ a b c d e f g h i j k Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".
- ↑ Script error: No such module "citation/CS1".Script error: No such module "Unsubst".
Script error: No such module "Check for unknown parameters".