Computer telephony integration
Template:Short description Script error: No such module "about". Script error: No such module "Unsubst".
Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between telephones and a computers to be coordinated. The term is predominantly used to describe desktop-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic call routing.
See also
- Automatic number identification (ANI)
- Automatic call distributor
- Dialed Number Identification Service (DNIS)
- PhoneValet Message Center
- Predictive dialer
- Screen pop
- Telephony Application Programming Interface (TAPI)
- Telephony Server Application Programming Interface (TSAPI)
- Computer-supported telecommunications applications (CSTA)
- Multi-Vendor Integration Protocol
References
<templatestyles src="Reflist/styles.css" />
Script error: No such module "Check for unknown parameters".