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| hq_location_country = United States | | hq_location_country = United States | ||
| key_people = [[Mindy Grossman]] ([[Chief executive officer|CEO]], 2006–2017) | | key_people = [[Mindy Grossman]] ([[Chief executive officer|CEO]], 2006–2017) | ||
| parent = QVC Group (formerly [[Qurate Retail Group]]) ( | | parent = QVC Group (formerly [[Qurate Retail Group]]) (2017–present) | ||
| divisions = Cornerstone Brands | | divisions = Cornerstone Brands | ||
| website = {{URL|https://www.hsn.com/|HSN.com}} | | website = {{URL|https://www.hsn.com/|HSN.com}} | ||
| module = | | module = | ||
}} | }} | ||
{{Infobox television channel | {{Infobox television channel | ||
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| terr_chan_2 = Consult local listings | | terr_chan_2 = Consult local listings | ||
| online_serv_1 = [[Digital media receiver]] | | online_serv_1 = [[Digital media receiver]] | ||
| online_chan_1 = [[Roku]] and [[Apple TV]] (4th generation) | | online_chan_1 = [[Roku]] and [[Apple TV (device)|Apple TV]] (4th generation) | ||
| online_serv_2 = Service(s) | | online_serv_2 = Service(s) | ||
| online_chan_2 = [[DirecTV Stream]], [[Pluto TV]], [[Samsung TV Plus]], [[Sling Freestream]], [[The Roku Channel]], [[YouTube TV]], | | online_chan_2 = [[DirecTV Stream]], [[Pluto TV]], [[Samsung TV Plus]], [[Sling Freestream]], [[The Roku Channel]], [[YouTube TV]], | ||
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}} | }} | ||
'''HSN, Inc.''' an initialism of its former name '''Home Shopping Network''', is an American [[free-to-air]] [[television network]] owned by the QVC Group (formerly [[Qurate Retail Group]]), which also owns [[Catalog merchant|catalog company]] Cornerstone Brands. It is based in [[West Chester, Pennsylvania]]. | '''HSN, Inc.''' an initialism of its former name '''Home Shopping Network''', is an American [[free-to-air]] [[television network]] owned by the QVC Group (formerly [[Qurate Retail Group]]), which also owns [[Catalog merchant|catalog company]] Cornerstone Brands. It is based in [[West Chester, Pennsylvania]]. | ||
As of July 2014, [[Joy Mangano]] holds the record for most units sold in a day with 216,000 units of pillow sets.<ref name="HSN 2014 h983">{{cite web | title=HSN's "Queen of Invention" Joy Mangano Shatters Records Again with History-Making Sellout | website=HSN | date=July 28, 2014 | url=https://corporate.hsn.com/newsroom/pressrelease/hsn-s-queen-of-invention-joy-mangano-shatters-records-again-with-history-making-sellout/ | access-date=April 23, 2024}}</ref> | As of July 2014, [[Joy Mangano]] holds the record for most units sold in a day with 216,000 units of pillow sets.<ref name="HSN 2014 h983">{{cite web | title=HSN's "Queen of Invention" Joy Mangano Shatters Records Again with History-Making Sellout | website=HSN | date=July 28, 2014 | url=https://corporate.hsn.com/newsroom/pressrelease/hsn-s-queen-of-invention-joy-mangano-shatters-records-again-with-history-making-sellout/ | access-date=April 23, 2024}}</ref> | ||
==History== | ==History== | ||
The forerunner of HSN was launched by [[Bud Paxson|Lowell Paxson]] (who later established [[Ion Television|PAX-TV]], which is now Ion Television) and [[Roy Speer]] in 1982 as the '''Home Shopping Club''', a local cable channel seen on [[Bright House Networks|Vision Cable]] and [[Bright House Networks|Group W Cable]] in [[Pinellas County, Florida]]. It expanded into the first national shopping network three years later on July 1, 1985, changing its name to the '''Home Shopping Network''', and pioneering the concept of a televised [[sales pitch]] for consumer goods and services. Its competitor and future owner [[QVC]] was launched the following year. | The forerunner of HSN was launched by [[Bud Paxson|Lowell Paxson]] (who later established [[Ion Television|PAX-TV]], which is now Ion Television) and [[Roy Speer]] in 1982 as the '''Home Shopping Club''', a local cable channel seen on [[Bright House Networks|Vision Cable]] and [[Bright House Networks|Group W Cable]] in [[Pinellas County, Florida]]. It expanded into the first national shopping network three years later on July 1, 1985, changing its name to the '''Home Shopping Network''', and pioneering the concept of a televised [[sales pitch]] for consumer goods and services. Its competitor and future owner [[QVC]] was launched the following year. | ||
In 1986, HSN began a second network that [[terrestrial television|broadcast free-to-air]] on a number of [[television station]]s it had acquired under the name Silver King Broadcasting. In 1992, HSN spun off from Silver King Broadcasting, and afterwards saw Liberty Media acquire stock in the network.<ref>{{cite news|url=https://money.cnn.com/1996/08/26/deals/silver_hsn/|title=Silver King, HSN to merge|publisher=CNN|date=August 26, 1996|accessdate=February 9, 2022}}</ref> In 1996, the station group was sold back to Silver King Broadcasting, which was now owned by [[Barry Diller]],<ref>{{cite news|url=https://www.upi.com/Archives/1996/08/26/Silver-King-to-buy-HSN/2026841032000/|title=Silver King to buy HSN|publisher=UPI|date=August 26, 1996|accessdate=February 9, 2022}}</ref><ref>{{cite news|url=https://www.latimes.com/archives/la-xpm-1996-08-27-fi-38099-story.html|title=Diller Makes 1.26|first=Sallie|last=Hofsmeister|work=Los Angeles Times|date=August 27, 1996|accessdate=February 9, 2022}}</ref> and changed its name to "HSN Inc." after its merger with Silver King was completed.<ref>{{cite news|title=Silver King annexes HSN|newspaper=Variety|date=December 19, 1996|author=Martin Peers|url=https://variety.com/1996/scene/vpage/silver-king-annexes-hsn-1117436608/|access-date=2022-02-09|archive-url=https://web.archive.org/web/20160220122654/http://variety.com/1996/scene/vpage/silver-king-annexes-hsn-1117436608/|archive-date=2016-02-20|url-status=live}}</ref> Under Diller's leadership, the HSN also acquired the [[USA Network]], [[Sci-Fi Channel]] and [[Universal Television]] in October 1997.<ref>{{cite news|url=https://apnews.com/article/9f1e332e16961e7ff970665ad251d543|title=Barry Diller taking over USA Network and other Universal TV businesses|first=Eric R.|last=Quinones|publisher=Associated Press|date=October 20, 1997|accessdate=February 9, 2022}}</ref> This resulted in HSN Inc. being changed to USA Network Inc.<ref>{{cite news|url=https://www.washingtonpost.com/archive/business/1997/10/21/hsn-to-acquire-cable-networks-from-universal/2cad0c52-2bc1-4fc8-9c3a-ea8ba8df3021/|title=HSN To Acquire Cable Networks From Universal|first=Paul|last=Farhi|newspaper=Washington Post|date=October 21, 1997|accessdate=February 9, 2022}}</ref> The purchase was finalized in February 1998.<ref>{{cite news|url=https://www.nytimes.com/1998/02/15/business/barry-diller-media-titan-wants-a-shot-at-the-small-time.html|title=Barry Diller, Media Titan, Wants a Shot at the Small Time|first=Geraldine|last=Fabrikant|work=[[The New York Times]]|date=February 15, 1998|accessdate=February 9, 2022}}</ref> | In 1986, HSN began a second network that [[terrestrial television|broadcast free-to-air]] on a number of [[television station]]s it had acquired under the name Silver King Broadcasting. In 1992, HSN spun off from Silver King Broadcasting, and afterwards saw Liberty Media acquire stock in the network.<ref>{{cite news|url=https://money.cnn.com/1996/08/26/deals/silver_hsn/|title=Silver King, HSN to merge|publisher=CNN|date=August 26, 1996|accessdate=February 9, 2022}}</ref> In 1996, the station group was sold back to Silver King Broadcasting, which was now owned by [[Barry Diller]],<ref>{{cite news|url=https://www.upi.com/Archives/1996/08/26/Silver-King-to-buy-HSN/2026841032000/|title=Silver King to buy HSN|publisher=UPI|date=August 26, 1996|accessdate=February 9, 2022}}</ref><ref>{{cite news|url=https://www.latimes.com/archives/la-xpm-1996-08-27-fi-38099-story.html|title=Diller Makes 1.26|first=Sallie|last=Hofsmeister|work=Los Angeles Times|date=August 27, 1996|accessdate=February 9, 2022}}</ref> and changed its name to "HSN Inc." after its merger with Silver King was completed.<ref>{{cite news|title=Silver King annexes HSN|newspaper=Variety|date=December 19, 1996|author=Martin Peers|url=https://variety.com/1996/scene/vpage/silver-king-annexes-hsn-1117436608/|access-date=2022-02-09|archive-url=https://web.archive.org/web/20160220122654/http://variety.com/1996/scene/vpage/silver-king-annexes-hsn-1117436608/|archive-date=2016-02-20|url-status=live}}</ref> Under Diller's leadership, the HSN also acquired the [[USA Network]], [[Sci-Fi Channel]] and [[Universal Television]] in October 1997.<ref>{{cite news|url=https://apnews.com/article/9f1e332e16961e7ff970665ad251d543|title=Barry Diller taking over USA Network and other Universal TV businesses|first=Eric R.|last=Quinones|publisher=Associated Press|date=October 20, 1997|accessdate=February 9, 2022}}</ref> This resulted in HSN Inc. being changed to USA Network Inc.<ref>{{cite news|url=https://www.washingtonpost.com/archive/business/1997/10/21/hsn-to-acquire-cable-networks-from-universal/2cad0c52-2bc1-4fc8-9c3a-ea8ba8df3021/|title=HSN To Acquire Cable Networks From Universal|first=Paul|last=Farhi|newspaper=Washington Post|date=October 21, 1997|accessdate=February 9, 2022}}</ref> The purchase was finalized in February 1998.<ref>{{cite news|url=https://www.nytimes.com/1998/02/15/business/barry-diller-media-titan-wants-a-shot-at-the-small-time.html|title=Barry Diller, Media Titan, Wants a Shot at the Small Time|first=Geraldine|last=Fabrikant|work=[[The New York Times]]|date=February 15, 1998|accessdate=February 9, 2022}}</ref> | ||
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In September 2000, Home Shopping Network changed its name to HSN.<ref>{{Cite web|title=HSN|url=https://www.hsn.com/article/company-history/1870|access-date=June 5, 2020|website=www.hsn.com}}</ref> | In September 2000, Home Shopping Network changed its name to HSN.<ref>{{Cite web|title=HSN|url=https://www.hsn.com/article/company-history/1870|access-date=June 5, 2020|website=www.hsn.com}}</ref> | ||
[[Mindy Grossman]] became CEO of HSN in 2006,<ref name=Forbes>{{cite web|title=World's Most Powerful Women|url=https://www.forbes.com/profile/mindy-grossman/|work=Mindy Grossman|publisher=Forbes|access-date=23 August 2012}}</ref> and aggressively reinvented and relaunched the brand. She took HSN public in 2008 | [[Mindy Grossman]] became CEO of HSN in 2006,<ref name=Forbes>{{cite web|title=World's Most Powerful Women|url=https://www.forbes.com/profile/mindy-grossman/|work=Mindy Grossman|publisher=Forbes|access-date=23 August 2012}}</ref> and aggressively reinvented and relaunched the brand. She took HSN public in 2008 and has overseen its multibillion-dollar retail portfolio and multimedia expansion.<ref name=hbr>Grossman, Mindy. [https://hbr.org/2011/12/hsns-ceo-on-fixing-the-shopping-networks-culture/ar/1 "HSN's CEO on Fixing the Shopping Network's Culture"]. ''[[Harvard Business Review]]''. December 2011. Reprinted in: [[Harvard Business Review]]. [https://books.google.com/books?id=4pvBAgAAQBAJ&pg=PA54 ''How I Did It: Lessons from the Front Lines of Business'']. Harvard Business Review Press, 2014. pp. 54–61.</ref> Grossman left HSNi in May 2017 to helm [[WW International|Weight Watchers]].<ref>{{cite web|title=Weight Watchers Hires HSN's Mindy Grossman As CEO|url=http://fortune.com/2017/04/26/weight-watchers-mindy-grossman/|access-date=2 October 2017|website=Fortune}}</ref> | ||
In April 2017, HSN CEO Mindy Grossman stepped down to assume the CEO position at [[WW International|Weight Watchers]].<ref>{{cite press release | work=Forbes| date=6 July 2017| title=Weight Watchers New CEO HSN Mindy Grossman | url=https://www.forbes.com/sites/laurengensler/2017/04/26/weight-watchers-new-ceo-hsn-mindy-grossman/#643f5d481b5c}}</ref> On July 6, 2017, Liberty Interactive announced it would buy the remaining 62% of HSN stock it did not already own | In April 2017, HSN CEO Mindy Grossman stepped down to assume the CEO position at [[WW International|Weight Watchers]].<ref>{{cite press release | work=Forbes| date=6 July 2017| title=Weight Watchers New CEO HSN Mindy Grossman | url=https://www.forbes.com/sites/laurengensler/2017/04/26/weight-watchers-new-ceo-hsn-mindy-grossman/#643f5d481b5c}}</ref> On July 6, 2017, Liberty Interactive announced it would buy the remaining 62% of HSN stock it did not already own to acquire the company for its QVC Group. QVC CEO Mike George would be CEO of the combined company.<ref>{{cite news|last1=Isidore|first1=Chris|date=6 July 2017|title=QVC buying rival Home Shopping Network|publisher=CNN Money|url=https://money.cnn.com/2017/07/06/news/companies/qvc-home-shopping-network/index.html|access-date=6 July 2017}}</ref> | ||
In September 2018, HSN had partnered with ''[[Pickler & Ben]]'' for a "shop the show" feature that allows viewers to buy featured items from HSN via the show's website and HSN.com.<ref name=toc>{{cite web|url=http://tasteofcountry.com/pickler-and-ben-talk-show-premiere/|title=Faith Hill-Produced 'Pickler & Ben' Talk Show Launching in September|date=August 24, 2017 |publisher=Taste of Country|access-date=October 1, 2018}}</ref> | In September 2018, HSN had partnered with ''[[Pickler & Ben]]'' for a "shop the show" feature that allows viewers to buy featured items from HSN via the show's website and HSN.com.<ref name=toc>{{cite web|url=http://tasteofcountry.com/pickler-and-ben-talk-show-premiere/|title=Faith Hill-Produced 'Pickler & Ben' Talk Show Launching in September|date=August 24, 2017 |publisher=Taste of Country|access-date=October 1, 2018}}</ref> | ||
In May 2023, HSN's parent Qurate Retail Group's stock was facing a delisting from the Nasdaq if share prices | In May 2023, HSN's parent Qurate Retail Group's stock was facing a delisting from the Nasdaq if share prices were unable to rebound, as their stock had declined over 80% over the past year.<ref>{{Cite web|url=https://www.bizjournals.com/philadelphia/news/2023/05/03/qvc-hsn-qurate-retail-stock-price-delisting.html|title=QVC, HSN parent Qurate Retail Group faces delisting from Nasdaq is share price doesn't rebound|date=May 3, 2023|access-date=October 3, 2023|website=The Business Journals|language=en}}</ref> In October 2023, CreditRiskMonitor reported that Qurate Retail Group was nearing a potential [[Chapter 11 bankruptcy]] filing.<ref>{{Cite web|url=https://www.retaildive.com/news/retailers-at-risk-of-bankruptcy-2023/694548/|title=11 retailers at risk of bankruptcy in 2023|date=October 2, 2023|access-date=October 3, 2023|website=Retail Dive|language=en}}</ref> | ||
On February 21, 2025, HSN's parent Qurate Retail Group officially changed its name to QVC Group. | On February 21, 2025, HSN's parent Qurate Retail Group officially changed its name to QVC Group. | ||
==Sister channels== | ==Sister channels== | ||
*'''HSN2''', launched on August 1, 2010, acts as a [[timeshift channel]] carrying tape-delayed presentations of products and programming. [[Dish Network]] has carried it since launch.<ref>[http://www.multichannel.com/article/453716-HSN2_Set_For_Aug_1_Dish_Network_Debut.php HSN2 Set For Aug. 1 Dish Network Debut] [https://web.archive.org/web/20100618133634/https://www.multichannel.com/article/453716-HSN2_Set_For_Aug_1_Dish_Network_Debut.php Archived copy] ''Multichannel News'' June 14, 2010</ref> | * '''HSN2''', launched on August 1, 2010, acts as a [[timeshift channel]] carrying tape-delayed presentations of products and programming. [[Dish Network]] has carried it since launch.<ref>[http://www.multichannel.com/article/453716-HSN2_Set_For_Aug_1_Dish_Network_Debut.php HSN2 Set For Aug. 1 Dish Network Debut] [https://web.archive.org/web/20100618133634/https://www.multichannel.com/article/453716-HSN2_Set_For_Aug_1_Dish_Network_Debut.php Archived copy] ''Multichannel News'' June 14, 2010</ref> | ||
*'''[[America's Store]]''', formerly the '''Home Shopping Club Overnight Service''', was HSN's secondary service that was on the air from 1988 until April 2007. | * '''[[America's Store]]''', formerly the '''Home Shopping Club Overnight Service''', was HSN's secondary service that was on the air from 1988 until April 2007. | ||
==Operations== | ==Operations== | ||
HSN's United States operations | Until 2025, HSN's United States operations were based in [[St. Petersburg, Florida]], which housed its corporate headquarters, studio and broadcasting facilities. Additional [[call center]] facilities are located in [[Roanoke, Virginia]] & [[Toledo, Ohio]]. Distribution centers are situated in Roanoke, [[Piney Flats, Tennessee]], and [[Fontana, California]]. In October, 2018 Quarate announced the closure of the Roanoke distribution center in favor of a combined QVC/HSN distribution center to be located in Bethlehem, PA.<ref>{{cite web|last=Harris|first=Jon|date=December 3, 2018|title=At 1.7 million square feet, new QVC warehouse will be the largest in Lehigh Valley — maybe in Pa.|url=https://www.mcall.com/business/mc-biz-qurate-retail-qvc-hsn-bethlehem-huge-fulfillment-center-20181130-story.html|access-date=2019-09-24|website=[[The Morning Call]]|language=en}}</ref> In January 2025, it was announced that HSN would be closing its St. Petersburg headquarters and relocating to [[West Chester, Pennsylvania]], home of HSN and [[QVC]] parent company [[Qurate Retail Group]].<ref name="p373">{{cite web | last=Lisciandrello | first=Carl | title=HSN is closing its St. Petersburg headquarters after nearly 50 years and moving to Pennsylvania | website=WUSF | date=January 31, 2025 | url=https://www.wusf.org/economy-business/2025-01-30/hsn-st-petersburg-headquarters-closing-nearly-50-years | access-date=May 15, 2025}}</ref> | ||
As of today, HSN and QVC | As of today, HSN and QVC are carried over the digital public airwaves and can be viewed without a cable subscription or a streaming device. Additionally, a new Streaming service was introduced to cable providers, which provides a different shopping experience compared to if a viewer went online and ordered merchandise.<ref>{{cite web | url=https://chainstoreage.com/qvc-hsn-parent-takes-livestream-shopping-new-channel | title=QVC, HSN parent takes livestream shopping to new channel | date=June 29, 2022 }}</ref> | ||
==Technology== | ==Technology== | ||
===Call center=== | ===Call center=== | ||
HSN National began with a standard rotary phone system that concentrated calls to the front of the queue. This corresponded to the front row of order takers in the HSN Studio at the Levitz Center (so named as the location was a former Levitz furniture store) in [[Clearwater, Florida]]. After several months, this system was no longer adequate and HSN entered a phase where a phone system from [[GTE]] was used. HSN claimed that the system's inability to handle the high call volumes resulted in a loss of business. HSN sued GTE for $1.5 billion. In a counter-libel suit, GTE claimed that HSN had slandered the company; GTE won a $100 million judgment. Both parties settled out of court.<ref>{{cite web|last=AP|date=4 November 1989|title=COMPANY NEWS; GTE Settles Dispute With Home Shopping|url=https://www.nytimes.com/1989/11/04/business/company-news-gte-settles-dispute-with-home-shopping.html|access-date=2 October 2017|work=[[The New York Times]]|via=www.nytimes.com}}</ref> | HSN National began with a standard rotary phone system that concentrated calls to the front of the queue. This corresponded to the front row of order takers in the HSN Studio at the Levitz Center (so named as the location was a former Levitz furniture store) in [[Clearwater, Florida]]. After several months, this system was no longer adequate, and HSN entered a phase where a phone system from [[GTE]] was used. HSN claimed that the system's inability to handle the high call volumes resulted in a loss of business. HSN sued GTE for $1.5 billion. In a counter-libel suit, GTE claimed that HSN had slandered the company; GTE won a $100 million judgment. Both parties settled out of court.<ref>{{cite web|last=AP|date=4 November 1989|title=COMPANY NEWS; GTE Settles Dispute With Home Shopping|url=https://www.nytimes.com/1989/11/04/business/company-news-gte-settles-dispute-with-home-shopping.html|access-date=2 October 2017|work=[[The New York Times]]|via=www.nytimes.com}}</ref> | ||
===Original order-taking system=== | ===Original order-taking system=== | ||
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==External links== | ==External links== | ||
* {{Official website|www.hsn.com}} | * {{Official website|www.hsn.com}} | ||
{{Television in the Philippines}} | {{Television in the Philippines}} | ||
Latest revision as of 01:09, 22 December 2025
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HSN, Inc. an initialism of its former name Home Shopping Network, is an American free-to-air television network owned by the QVC Group (formerly Qurate Retail Group), which also owns catalog company Cornerstone Brands. It is based in West Chester, Pennsylvania.
As of July 2014, Joy Mangano holds the record for most units sold in a day with 216,000 units of pillow sets.[1]
History
The forerunner of HSN was launched by Lowell Paxson (who later established PAX-TV, which is now Ion Television) and Roy Speer in 1982 as the Home Shopping Club, a local cable channel seen on Vision Cable and Group W Cable in Pinellas County, Florida. It expanded into the first national shopping network three years later on July 1, 1985, changing its name to the Home Shopping Network, and pioneering the concept of a televised sales pitch for consumer goods and services. Its competitor and future owner QVC was launched the following year.
In 1986, HSN began a second network that broadcast free-to-air on a number of television stations it had acquired under the name Silver King Broadcasting. In 1992, HSN spun off from Silver King Broadcasting, and afterwards saw Liberty Media acquire stock in the network.[2] In 1996, the station group was sold back to Silver King Broadcasting, which was now owned by Barry Diller,[3][4] and changed its name to "HSN Inc." after its merger with Silver King was completed.[5] Under Diller's leadership, the HSN also acquired the USA Network, Sci-Fi Channel and Universal Television in October 1997.[6] This resulted in HSN Inc. being changed to USA Network Inc.[7] The purchase was finalized in February 1998.[8]
In September 2000, Home Shopping Network changed its name to HSN.[9]
Mindy Grossman became CEO of HSN in 2006,[10] and aggressively reinvented and relaunched the brand. She took HSN public in 2008 and has overseen its multibillion-dollar retail portfolio and multimedia expansion.[11] Grossman left HSNi in May 2017 to helm Weight Watchers.[12]
In April 2017, HSN CEO Mindy Grossman stepped down to assume the CEO position at Weight Watchers.[13] On July 6, 2017, Liberty Interactive announced it would buy the remaining 62% of HSN stock it did not already own to acquire the company for its QVC Group. QVC CEO Mike George would be CEO of the combined company.[14]
In September 2018, HSN had partnered with Pickler & Ben for a "shop the show" feature that allows viewers to buy featured items from HSN via the show's website and HSN.com.[15]
In May 2023, HSN's parent Qurate Retail Group's stock was facing a delisting from the Nasdaq if share prices were unable to rebound, as their stock had declined over 80% over the past year.[16] In October 2023, CreditRiskMonitor reported that Qurate Retail Group was nearing a potential Chapter 11 bankruptcy filing.[17]
On February 21, 2025, HSN's parent Qurate Retail Group officially changed its name to QVC Group.
Sister channels
- HSN2, launched on August 1, 2010, acts as a timeshift channel carrying tape-delayed presentations of products and programming. Dish Network has carried it since launch.[18]
- America's Store, formerly the Home Shopping Club Overnight Service, was HSN's secondary service that was on the air from 1988 until April 2007.
Operations
Until 2025, HSN's United States operations were based in St. Petersburg, Florida, which housed its corporate headquarters, studio and broadcasting facilities. Additional call center facilities are located in Roanoke, Virginia & Toledo, Ohio. Distribution centers are situated in Roanoke, Piney Flats, Tennessee, and Fontana, California. In October, 2018 Quarate announced the closure of the Roanoke distribution center in favor of a combined QVC/HSN distribution center to be located in Bethlehem, PA.[19] In January 2025, it was announced that HSN would be closing its St. Petersburg headquarters and relocating to West Chester, Pennsylvania, home of HSN and QVC parent company Qurate Retail Group.[20]
As of today, HSN and QVC are carried over the digital public airwaves and can be viewed without a cable subscription or a streaming device. Additionally, a new Streaming service was introduced to cable providers, which provides a different shopping experience compared to if a viewer went online and ordered merchandise.[21]
Technology
Call center
HSN National began with a standard rotary phone system that concentrated calls to the front of the queue. This corresponded to the front row of order takers in the HSN Studio at the Levitz Center (so named as the location was a former Levitz furniture store) in Clearwater, Florida. After several months, this system was no longer adequate, and HSN entered a phase where a phone system from GTE was used. HSN claimed that the system's inability to handle the high call volumes resulted in a loss of business. HSN sued GTE for $1.5 billion. In a counter-libel suit, GTE claimed that HSN had slandered the company; GTE won a $100 million judgment. Both parties settled out of court.[22]
Original order-taking system
HSN developed its original order-taking system on a Burroughs Large System mainframe using the LINC 10 fourth generation language.[23]
See also
References
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- ↑ Grossman, Mindy. "HSN's CEO on Fixing the Shopping Network's Culture". Harvard Business Review. December 2011. Reprinted in: Harvard Business Review. How I Did It: Lessons from the Front Lines of Business. Harvard Business Review Press, 2014. pp. 54–61.
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- ↑ HSN2 Set For Aug. 1 Dish Network Debut Archived copy Multichannel News June 14, 2010
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External links
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Categories:
- Pages with script errors
- Articles using infobox television channel
- Television channels and stations established in 1982
- Retail companies established in 1982
- Retail companies of the United States
- Companies based in St. Petersburg, Florida
- Television stations in the Tampa Bay area
- Companies formerly listed on the Nasdaq
- Shopping networks in the United States
- 1982 establishments in Florida
- Television networks in the United States