Primark

Primark Limited (Template:IPAc-en; trading as Penneys in Ireland) is an Irish multinational fashion retailer with headquarters in Dublin, Ireland, with outlets across Europe and in the United States. The original Penneys brand is not used outside of Ireland because it is owned elsewhere by American retailer JCPenney.

History

The company's first shop, named Penneys and still in operation today, was established at 47 Mary Street in Dublin by Arthur Ryan in June 1969 on behalf of the Weston family, who had founded Allied Bakeries Limited in 1935, which was later renamed Associated British Foods (ABF). A second Penneys shop on Main Street, Finglas, was opened the following month. The first major shops outside of Dublin were opened in the cities of Cork and Belfast in 1971, both under the name of Penneys.

The company subsequently expanded outside of Ireland and into Great Britain, opening a shop in Derby in 1973. By 1974, the business had 24 shops, including three in Scotland and two in England, all operating under the Penneys brand.

The American company, JC Penney, opposed the use of Penneys as a business name. JC Penney registered the various business names of PenneysTemplate:' parent company in countries throughout Europe, in order to put pressure on it to relinquish its registration of the Penneys brand, and issued court proceedings disputing the use of the brand. Following an injunction granted by the High Court of England in June 1974, the two shops in England were rebranded as Primark. However, the Penneys brand continued to be used in Ireland and Scotland, and in 1975–1976, four more Penneys-branded shops were opened in Scotland and Northern Ireland.

Eventually, the two companies settled their dispute. Penneys/Primark agreed that from 27 August 1976 onward, it would only use the Penneys brand in the Republic of Ireland, with its shops elsewhere, including in Northern Ireland, to be rebranded as Primark. In exchange, JC Penney agreed to relinquish its registration of the various business names of Primark's parent companies throughout Europe, and agreed not to trade under the Penneys brand in the Republic of Ireland. Since that date, the business has been known as Penneys in the Republic of Ireland and as Primark elsewhere.

In 2005, Primark bought UK retailer Littlewoods's retail shops for £409 million, retaining 40 of the 119 shops and selling the rest.

In May 2006, the first Primark shop in mainland Europe opened in Madrid, Spain. In December 2008, Primark opened in the Netherlands, followed by Portugal, Germany and Belgium in 2009.

In 2009, having led the business since its foundation in 1969, Arthur Ryan retired as Chief Executive and became Chairman instead. He was replaced as Chief Executive by the company's Chief Operating Officer, Paul Marchant.

The business expanded into Austria in 2012, France in 2013, and Italy in 2014.

On 24 April 2013, the Rana Plaza clothing factory, which manufactured goods for Primark and other international brands, collapsed, killing 1,134. Primark went on to become the largest contributor of compensation, paying over US$10 million for deceased, missing, and injured claims.

Primark opened its current headquarters in 2015 in a redeveloped Dublin building, Arthur Ryan House, formerly Chapel House.

In 2015, Primark opened its first United States shop in Boston, later expanding into New York City, Philadelphia, Danbury and Chicago. Having built a chain of around 40 shops in Spain, Primark opened a second outlet in Madrid in October 2015, its second-biggest in the world. The largest Primark shop opened in Birmingham on 11 April 2019, occupying the former Pavilions Shopping Centre of Template:Cvt, with five floors including a beauty salon, Disney-themed café and a barbershop, and adding the largest Greggs fast-food outlet in the world in February 2022. On 13 June 2019, Primark expanded to Slovenia with a shop in Ljubljana.

On 23 March 2020, Primark temporarily closed its 189 UK shops, as a result of government restrictions during the COVID-19 pandemic. Its 153 shops in England re-opened on 15 June 2020. As a result of the lockdowns, the company reported a sales loss of £430 million.

On 10 August 2020, Primark opened its first shop in Poland in the Galeria Młociny shopping centre in Warsaw, later expanding into Poznań, Kraków, Katowice, Wrocław and Łódź. In June 2021, Primark opened the first shop in the Czech Republic in Prague, occupying the area of Template:Cvt and serving as a flagship for the region of Central and Eastern Europe.

In 2021, Primark unveiled a sustainability strategy that set targets to reduce textile waste, halving CO₂ emissions and improving the life of Primark workers.

On 15 December 2022, Primark opened its first shop in Romania, in Bucharest. On 20 June 2023, Primark opened its second shop in Bucharest.

In November 2022, Primark announced it was going online with a new click-and-collect service. This announcement came after the company lost more than £1 billion in sales during the COVID-19 pandemic, when its shops had to be temporarily closed, while the competitors with online shops had smaller or no financial losses. The click-and-collect service was launched as a trial in 25 shops in north-west England, Yorkshire and north Wales for children's products only. However, on the day of launch of the new service, the company's website crashed, causing issues for people trying to access it.

On 8 February 2024, as part of expansion plans, Primark announced a major scheme in which five shops would open and 15 (including its shop on Oxford Street) would be renovated. Primark also opened a distribution centre in Jacksonville, Florida.

On 21 May 2024, Primark unveiled a new brand identity, revealing a more curved and bold logo based on its 2005 logo, along with changing the colour slightly.

On 28 May 2024, Primark opened its first Hungarian shop in the Arena Mall in Budapest. On 20 June 2024, it was announced that the business intended to invest more than €40 million on its Portuguese business, including opening four further shops in Portugal, as part of its plan to have 530 shops internationally by 2026. On the day after, the Colombo shop extension, in Lisbon, was inaugurated. With a 40% increase in size to , it became the largest single-floor Primark shop in the world.

On 6 March 2025, the business opened its first ever standalone homeware shop, in Belfast.

On 31 March 2025, Paul Marchant resigned as CEO of Primark following an investigation into inappropriate behaviour towards a woman in a social setting. Marchant admitted to an error in judgement, apologised to the individual, the ABF board and his colleagues, and accepted that his actions fell below the company's expected standards. Eoin Tonge, ABF's finance director, was appointed as interim CEO.

On 9 May 2025, Primark announced it was doing a franchise partnership with Alshaya Group in opening four stores in the Gulf. This would consists of one store in The Avenues shopping centre in Kuwait opening in October 2025, and three stores in Dubai opening in 2026, at the Dubai Mall, Mall of the Emirates, and City Centre Mirdif.

Corporate affairs

Key trends for Primark (financial years ending 17 September)

Year	Revenue (£m)	Adjusted operating profit (£m)	Number of employees (1000s)	Number of shops	Number of served countries	Selling space (million sq ft)
2014	4,950	662	54	278	9	10.2
2015	5,347	673	61	293	10	11.1
2016	5,949	689	68	315	11	12.3
2017	7,053	735	73	345	11	13.8
2018	7,477	843	75	360	11	14.8
2019	7,792	913	78	373	12	15.6
2020	5,895	362	70	384	13	16.2
2021	5,593	321	71	398	14	16.8
2022	7,697	756	72	408	14	17.3
2023	9,008	735	76	432	16	18.1
2024	9,448	1,108	82	451	17	18.7

Primark shops by country

Country	Number of shops
England	157
Spain	63
Republic of Ireland	38
Germany	32
US	28
France	27
Scotland	21
Netherlands	21
Italy	16
Portugal	10
Northern Ireland	9
Belgium	8
Wales	8
Poland	7
Austria	5
Romania	3
Czech Republic	3
Slovenia	1
Hungary	1
Slovakia	1
Total	459

Products

Primark offers a diverse range of products, including: baby, children's, women's and men's clothing, accessories and footwear; beauty products; housewares and confectionery. The chain sells clothing at prices below those typically charged by other retailers.

From 2014, Primark began selling makeup products. Primark started selling vegan snacks from January 2018.

Along with retailers such as Zara and H&M, Primark contributes to the contemporary fast fashion trend. According to an article about Primark in The Economist, "For many shoppers, Primark has an irresistible offer: trendy clothes at astonishingly low prices. The result is a new and even faster kind of fast fashion, which encourages consumers to buy heaps of items, discard them after a few wears and then come back for another batch of new outfits."

In 2020, Primark launched their Wellness collection which includes 80 eco-conscious products. All of the products are made of organic, sustainable or recycled materials. This is part of the retailer's commitment to be more responsible for its footprint.

Media

In early 2024, RTÉ broadcast a six-part documentary, entitled Inside Penneys, exploring the workings of the business.

Working practices

In 2006, Primark joined the Ethical Trading Initiative (ETI), a collaborative organisation bringing together businesses, trades unions and NGOs to work on labour rights issues in their supply chains. ETI members commit to working towards the implementation of a code of conduct based on the International Labour Organization's core conventions.

In December 2008, the UK charity War on Want launched a new report, Fashion Victims II, that showed conditions had not improved in Bangladeshi factories supplying Primark, two years after the charity first visited them.

On 9 January 2009, a supplier was forced by ETI to remove its branding from Primark shops and websites following a BBC/The Observer investigation into the employment practices. The investigation alleged the use of illegal immigrant labour and argued that the workers were paid less than the UK legal minimum wage.

On 16 June 2011, the BBC Trust's Editorial Standards Committee (ESC) published its findings into a Panorama programme "Primark: On the Rack", broadcast in June 2008. The programme was an undercover investigative documentary examining poor working conditions in Indian factories supplying Primark. Although Primark subsequently stopped doing business with the Indian supplier, the ESC concluded that footage in the programme was 'more likely than not' to have been fabricated. The ESC directed the BBC to make an on-air apology and to ensure that the programme was not repeated or sold to other broadcasters. Primark created a specific website to deal with the issues around the programme.

In 2011 and 2012, Primark achieved 'Leader' status in the Ethical Trading Initiative.

In June 2013, two labels both stitched with alleged SOS messages were separately found in garments purchased from a shop in Swansea, Wales. Primark argued the supply chain showed these label messages were a hoax.

Also in June 2014, a customer from Ireland allegedly found an SOS note wrapped in a prison ID card in the pocket of trousers purchased from a Primark shop several years earlier. The letter was written in Chinese and said to report that prisoners were forced to work "like oxen" making fashion clothes for export for 15 hours per day and that the food they were given would not be fit for animals.

A year and a half later an alleged SOS note from a Chinese torture victim was found in socks purchased from Primark.

In December 2018, a human bone was found by a customer in a sock purchased in the shop's Colchester branch.

Gallery

• Primark shop at High Street in Birmingham, England, the largest in the chain
  Primark shop at High Street in Birmingham, England, the largest in the chain
• Primark shop at Gran Vía in Madrid, Spain, the second-largest in the chain
  Primark shop at Gran Vía in Madrid, Spain, the second-largest in the chain
• File:PrimarkMadryt.jpg
  Interior of the Primark shop at Gran Vía in Madrid, Spain
• Primark in the former Lewis's Building in Manchester city centre, Manchester, England
  Primark in the former Lewis's Building in Manchester city centre, Manchester, England
• Primark in the Aqua Shopping Centre, Portimão, Algarve region, Portugal
  Primark in the Aqua Shopping Centre, Portimão, Algarve region, Portugal
• Primark in the Ridings Centre, Wakefield, West Yorkshire, England
  Primark in the Ridings Centre, Wakefield, West Yorkshire, England
• Primark in The Hague, Netherlands
  Primark in The Hague, Netherlands
• Penneys in the Wilton area of Cork, Ireland
  Penneys in the Wilton area of Cork, Ireland
• Primark in the Downtown Crossing area of Boston, Massachusetts, U.S.
  Primark in the Downtown Crossing area of Boston, Massachusetts, U.S.
• Primark in Irvine, North Ayrshire, Scotland
  Primark in Irvine, North Ayrshire, Scotland