Computer telephony integration: Difference between revisions
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imported>Kuru m Reverted edit by 49.249.249.14 (talk) to last version by Kuru |
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{{unreferenced|date=July 2024}} | {{unreferenced|date=July 2024}} | ||
'''Computer-telephony integration''', also called '''computer–telephone integration''' or '''CTI''', is a general term for technologies that coordinate interactions between [[telephone|telephones]] and | '''Computer-telephony integration''', also called '''computer–telephone integration''' or '''CTI''', is a general term for technologies that coordinate interactions between [[telephone|telephones]] and [[computer|computers]]. The term is predominantly used to describe [[desktop computer|desktop]]-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic [[phone call|call]] [[routing]]. | ||
==See also== | ==See also== | ||
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* [[Telephony Application Programming Interface]] (TAPI) | * [[Telephony Application Programming Interface]] (TAPI) | ||
* [[Telephony Server Application Programming Interface]] (TSAPI) | * [[Telephony Server Application Programming Interface]] (TSAPI) | ||
* [[WindowPhone]] | |||
* [[Computer-supported telecommunications applications]] (CSTA) | * [[Computer-supported telecommunications applications]] (CSTA) | ||
* [[Multi-Vendor Integration Protocol]] | * [[Multi-Vendor Integration Protocol]] | ||
Latest revision as of 11:06, 28 November 2025
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Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between telephones and computers. The term is predominantly used to describe desktop-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic call routing.
See also
- Automatic number identification (ANI)
- Automatic call distributor
- Dialed Number Identification Service (DNIS)
- PhoneValet Message Center
- Predictive dialer
- Screen pop
- Telephony Application Programming Interface (TAPI)
- Telephony Server Application Programming Interface (TSAPI)
- WindowPhone
- Computer-supported telecommunications applications (CSTA)
- Multi-Vendor Integration Protocol
References
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