Computer telephony integration: Difference between revisions
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imported>Heaeffi 1)Fixed unnecessary commas and improved sentence clarity. 2)Replaced subjective language |
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* [[Telephony Application Programming Interface]] (TAPI) | * [[Telephony Application Programming Interface]] (TAPI) | ||
* [[Telephony Server Application Programming Interface]] (TSAPI) | * [[Telephony Server Application Programming Interface]] (TSAPI) | ||
* [[WindowPhone]] | |||
* [[Computer-supported telecommunications applications]] (CSTA) | * [[Computer-supported telecommunications applications]] (CSTA) | ||
* [[Multi-Vendor Integration Protocol]] | * [[Multi-Vendor Integration Protocol]] | ||
Latest revision as of 21:58, 10 August 2025
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Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between telephones and a computers to be coordinated. The term is predominantly used to describe desktop-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic call routing.
See also
- Automatic number identification (ANI)
- Automatic call distributor
- Dialed Number Identification Service (DNIS)
- PhoneValet Message Center
- Predictive dialer
- Screen pop
- Telephony Application Programming Interface (TAPI)
- Telephony Server Application Programming Interface (TSAPI)
- WindowPhone
- Computer-supported telecommunications applications (CSTA)
- Multi-Vendor Integration Protocol