http://debianws.lexgopc.com/wiki143/index.php?action=history&feed=atom&title=Remote_service_softwareRemote service software - Revision history2026-05-12T15:52:42ZRevision history for this page on the wikiMediaWiki 1.43.1http://debianws.lexgopc.com/wiki143/index.php?title=Remote_service_software&diff=6920823&oldid=prev37.14.184.71 at 16:15, 8 October 20202020-10-08T16:15:27Z<p></p>
<p><b>New page</b></p><div>'''Remote service software''' is used by equipment manufacturers to remotely monitor, access and repair products in use at customer sites. It is a secure, auditable gateway for service teams to troubleshoot problems, perform proactive maintenance, assist with user operations and monitor performance. This technology is typically implemented in mission-critical environments like hospitals or IT data centers – where equipment downtime is intolerable.<br />
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==Benefits==<br />
Remote service software helps to:<br />
* Increase uptime, improve performance and extend the life of a device<br />
* Control service costs by deploying patches and upgrades remotely, and ensure a first-time fix when an onsite visit is required<br />
* Streamline administration of pay-per-use models, with automated usage monitoring<br />
* Focus highly trained service teams on preventative maintenance, by diagnosing and repairing issues before they cause system failure<br />
* Increase customer satisfaction and loyalty<br />
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Manufacturers are using aftermarket service a competitive differentiator. Remote service software provides a platform for manufacturers to offer and meet stringent [[service level agreement]]s (SLAs) without increasing the size of their service team.<br />
* increase in network<br />
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== Key characteristics of remote service software==<br />
* '''Proactive:''' Remote monitoring of devices in use allows service teams to detect potential issues before they escalate, degrade performance or cause a system failure. This early warning system is a key component to issue avoidance and ability to meet more stringent [[key performance indicators|key performance indicator]] (KPIs) in SLAs. Once an issue is detected, service professionals can also use remote service technology gateways to push patches or resolve issues.<br />
* '''Secure:''' Secure access is a core consideration of remote service. Solutions should adhere to compliance guidelines and protect the remote connection between the manufacturer and the customer – ensuring that no data has been stolen and no outsiders have been granted access.<br />
* '''Auditable:''' [ [[Sarbanes-Oxley Act|SOX]], [[Health Insurance Portability and Accountability Act|HIPAA]] and [[PCI DSS|PCI]] ] compliance regulations require businesses to keep track of who does what on their network. Auditors require forensic logs to trace the steps of every interaction a remote service technician has with every device.<br />
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== Other names for remote service software==<br />
* [[Intelligent device management|IDM: intelligent device management]]<br />
* SSM: strategic service management<br />
* RDM: remote device management<br />
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== References ==<br />
{{reflist}}<br />
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{{refbegin}}<br />
*[http://www.networkcomputing.com/data-centers/storage-phones-home/1436422368 Storage That Phones Home, ''Byte & Switch'', April, 2007]<br />
{{refend}}<br />
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[[Category:Technology systems]]<br />
[[Category:Business software]]</div>37.14.184.71