Oracle Health - Revision history

imported>Ross Fraser: /* Australia */ typo

2025-06-29T02:29:33Z

Australia: typo

← Previous revision		Revision as of 02:29, 29 June 2025
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	=== Australia ===		=== Australia ===
	The Cerner Millennium product, including the FirstNet, SurgiNet/SurgiNet Anaesthesia and RadNet platforms, form the Integrated Electronic Medical Record (ieMR) system in the state of [[Queensland]], Australia. ieMR is used throughout the state's public health and hospital system, [[Queensland Health]]. Delivered in tranches across the 16 regional Hospital and Health Services, the complete roll-out of Cerner Millennium has drawn criticism at a cost of over {{AUD\|1.45 billion}} and taking more than 10 years to roll-out across the state.<ref>{{Cite web \|last=Hendry \|first=Justin \|date=21 June 2022 \|title=Queensland gov sinks another $300m into e-health record system rollout \|url=https://www.itnews.com.au/news/queensland-gov-sinks-another-300m-into-e-health-record-system-rollout-581634#:~:text=Queensland%20Health%20first%20received%20funding,than%2040%20percent%20over%20budget. \|access-date=11 October 2023 \|website=IT News}}</ref> As of 2023, works continues to roll-out ieMR across the ~~across~~ remaining non-digital and partially digital facilities.<ref>{{Cite web \|date=20 March 2023 \|title=Integrated electronic medical record (ieMR) \|url=https://www.health.qld.gov.au/clinical-practice/innovation/digital-health-initiatives/queensland/integrated-electronic-medical-record-iemr \|access-date=11 October 2023 \|website=[[Queensland Health]]}}</ref>		The Cerner Millennium product, including the FirstNet, SurgiNet/SurgiNet Anaesthesia and RadNet platforms, form the Integrated Electronic Medical Record (ieMR) system in the state of [[Queensland]], Australia. ieMR is used throughout the state's public health and hospital system, [[Queensland Health]]. Delivered in tranches across the 16 regional Hospital and Health Services, the complete roll-out of Cerner Millennium has drawn criticism at a cost of over {{AUD\|1.45 billion}} and taking more than 10 years to roll-out across the state.<ref>{{Cite web \|last=Hendry \|first=Justin \|date=21 June 2022 \|title=Queensland gov sinks another $300m into e-health record system rollout \|url=https://www.itnews.com.au/news/queensland-gov-sinks-another-300m-into-e-health-record-system-rollout-581634#:~:text=Queensland%20Health%20first%20received%20funding,than%2040%20percent%20over%20budget. \|access-date=11 October 2023 \|website=IT News}}</ref> As of 2023, works continues to roll-out ieMR across the remaining non-digital and partially digital facilities.<ref>{{Cite web \|date=20 March 2023 \|title=Integrated electronic medical record (ieMR) \|url=https://www.health.qld.gov.au/clinical-practice/innovation/digital-health-initiatives/queensland/integrated-electronic-medical-record-iemr \|access-date=11 October 2023 \|website=[[Queensland Health]]}}</ref>

	In 2018, Queensland Health through its digital health solutions agency, eHealth Queensland, began a restricted tender process to purchase a Patient Administration System (PAS) solution, to replace the aging iSoft PAS first introduced in the early 1990s.<ref>{{Cite news \|last=Cowan \|first=Paris \|date=9 September 2015 \|title=Qld Health asks for $227m to replace patient admin system \|work=IT News \|url=https://www.itnews.com.au/news/qld-health-asks-for-227m-to-replace-patient-admin-system-408998 \|access-date=11 October 2023}}</ref> The procurement process was successful with the Cerner PAS solution being chosen. In early 2019, allegations arose surrounding an undeclared relationship and conflict of interest between Richard Ashby, chief information officer of eHealth Queensland, and a Cerner employee. The allegations resulted in the resignation of Ashby, the matter being referred to the Queensland Crime and Corruption Commission for investigation, and the collapse of the PAS replacement project.<ref>{{Cite news \|last=Hendry \|first=Justin \|date=31 January 2019 \|title=eHealth Queensland chief suddenly resigns \|work=IT News \|url=https://www.itnews.com.au/news/ehealth-queensland-chief-suddenly-resigns-518681 \|access-date=11 October 2023}}</ref> The commission subsequently found insufficient evidence to prosecute Ashby for corrupt conduct.<ref>{{Cite news \|last=Hendry \|first=Justin \|date=19 September 2019 \|title=Former Qld Health CIO cleared by corruption watchdog \|work=IT News \|url=https://www.itnews.com.au/news/former-qld-health-cio-cleared-by-corruption-watchdog-531207 \|access-date=11 October 2023}}</ref>		In 2018, Queensland Health through its digital health solutions agency, eHealth Queensland, began a restricted tender process to purchase a Patient Administration System (PAS) solution, to replace the aging iSoft PAS first introduced in the early 1990s.<ref>{{Cite news \|last=Cowan \|first=Paris \|date=9 September 2015 \|title=Qld Health asks for $227m to replace patient admin system \|work=IT News \|url=https://www.itnews.com.au/news/qld-health-asks-for-227m-to-replace-patient-admin-system-408998 \|access-date=11 October 2023}}</ref> The procurement process was successful with the Cerner PAS solution being chosen. In early 2019, allegations arose surrounding an undeclared relationship and conflict of interest between Richard Ashby, chief information officer of eHealth Queensland, and a Cerner employee. The allegations resulted in the resignation of Ashby, the matter being referred to the Queensland Crime and Corruption Commission for investigation, and the collapse of the PAS replacement project.<ref>{{Cite news \|last=Hendry \|first=Justin \|date=31 January 2019 \|title=eHealth Queensland chief suddenly resigns \|work=IT News \|url=https://www.itnews.com.au/news/ehealth-queensland-chief-suddenly-resigns-518681 \|access-date=11 October 2023}}</ref> The commission subsequently found insufficient evidence to prosecute Ashby for corrupt conduct.<ref>{{Cite news \|last=Hendry \|first=Justin \|date=19 September 2019 \|title=Former Qld Health CIO cleared by corruption watchdog \|work=IT News \|url=https://www.itnews.com.au/news/former-qld-health-cio-cleared-by-corruption-watchdog-531207 \|access-date=11 October 2023}}</ref>

imported>Chetsford: wl

2025-06-10T05:00:28Z

New page

{{short description|American healthcare company}}
{{Infobox company
| name = Oracle Cerner
| logo = Oracle Health logo.png
| image = Cerner2.jpg
| image_caption = Oracle Health's headquarters in North Kansas City, Missouri.
| type = [[Subsidiary]]
| traded_as = {{NASDAQ was|CERN}}
| industry = [[Health information technology]]
| founded = {{Start date and age|1979}}
| founders = {{ubl|[[Neal Patterson]]|Paul Gorup|Cliff Illig}}
| key_people = David Feinberg (president and CEO)<ref>{{cite news |last1=Jennings |first1=Katie |title=Cerner Names Google Health Exec David Feinberg As New CEO, As President Donald Trigg Departs |url=https://www.forbes.com/sites/katiejennings/2021/08/19/cerner-names-google-health-exec-david-feinberg-as-new-ceo-fires-president-donald-trigg/?sh=10a65ec23cec |work=Forbes |language=en}}</ref>
| products = [[Health informatics]] software
| revenue = {{decrease}} {{USD|5.5 billion}} (2020)
| operating_income = {{increase}} {{USD|914.6 million}} (2020)
| net_income = {{increase}} {{USD|780.1 million}} (2020)
| assets = {{increase}} {{USD|7.5 billion}} (2020)
| equity = {{increase}} {{USD|4.5 billion}} (2020)
| num_employees = 26,400
| num_employees_year = 2020
| parent = [[Oracle Corporation]]
| location = [[Kansas City, Missouri]], US
| website = {{URL|oracle.com/health}}
| footnotes = <ref name=AnnualR2020>{{cite web|title=Cerner Corporation 2020 Annual Report |url=https://investors.cerner.com/static-files/becfdf91-b4b5-4340-9c48-1b182d6cd808 |website=investors.cerner.com |accessdate=18 October 2021|date=31 December 2020}}</ref>
}}

'''Oracle Health''', formerly '''Cerner Corporation''', is a US-based, multinational provider of [[health information technology]] (HIT) platforms and services. {{As of|2018|February}}, it had 27,000 customers globally<ref name="Q4 2017 Results">{{cite press release|last1=Smith|first1=Dan|title=Cerner Reports Fourth Quarter and Full Year 2017 Results|url=https://globenewswire.com/news-release/2018/02/06/1333947/0/en/Cerner-Reports-Fourth-Quarter-and-Full-Year-2017-Results.html|website=globenewswire.com/|date=6 February 2018 |publisher=GlobeNewswire|access-date=12 February 2018}}</ref> and 29,000 employees, with over 13,000 at its headquarters in [[North Kansas City, Missouri]].<ref>{{cite web |title=Cerner Continuous Campus {{!}} JE Dunn Construction |url=https://www.jedunn.com/projects/cerner-continuous-campus |website=www.jedunn.com |access-date=12 October 2019 |archive-date=6 January 2022 |archive-url=https://web.archive.org/web/20220106142341/https://www.jedunn.com/projects/cerner-continuous-campus |url-status=dead }}</ref><ref>{{cite web |title=Major Employers |url=https://www.edckc.com/workforce-talent/major-employers/ |website=Economic Development Corporation of Kansas City |access-date=12 October 2019}}</ref><ref name="Feb. 2018 Employee Count">{{cite web|title=About Us|url=https://www.cerner.com/about/|website=Cerner|access-date=November 9, 2018}}</ref>

In December 2021, [[Oracle Corporation]] announced an agreement to acquire Cerner for {{USD|28.3 billion}}.<ref>{{cite news|title=Oracle to buy medical records company Cerner in its biggest acquisition ever|author=CNBC|url=https://www.cnbc.com/2021/12/20/oracle-to-buy-medical-records-company-cerner.html|access-date=20 December 2021}}</ref> The deal closed in June 2022, with Cerner becoming part of the broader Oracle brand.<ref name="acq">{{cite web |url=https://techcrunch.com/2022/06/07/oracle-quietly-closes-28b-deal-to-buy-electronic-health-records-company-cerner/| title=Oracle quietly closes $28B deal to buy electronic health records company Cerner |date=7 June 2022 |website=[[TechCrunch]] |last=Miller |first=Ron}}</ref>

==History==
Cerner was founded in 1979 by [[Neal Patterson]], Paul Gorup, and Cliff Illig, who were colleagues at [[Arthur Andersen]]. Its original name was PGI & Associates but was renamed Cerner in 1984 when it rolled out its first system, PathNet.<ref>{{cite web |url=http://www.cerner.com/public/Cerner_2.asp?id=27167 |title=Cerner Corporation: Cerner Timeline |publisher=Cerner.com |access-date=2010-03-16 |url-status=dead |archive-url=https://web.archive.org/web/20100103222117/http://cerner.com/public/Cerner_2.asp?id=27167 |archive-date=2010-01-03 }}</ref> The name "Cerner" comes from the Latin word "cernere," which means "to separate" or "to discern". The name reflects the founders' vision of using software to help healthcare organizations make informed decisions and distinguish critical information.<ref>https://bloch.umkc.edu/ehof/kiosk/inductee_cerner.html</ref>

It went public in 1986.<ref>[http://www.fundinguniverse.com/company-histories/Cerner-Corporation-Company-History.html "International Directory of Company Histories"], Vol. 16. St. James Press, 1997</ref> Cerner's client base grew steadily in the late 1980s, reaching 70 sites in 1987, 120 sites in 1988, 170 sites in 1989, and reaching 250 sites in 1990. Installations were primarily of PathNet systems.<ref name="fundinguniverse.com">{{Cite web|url=http://www.fundinguniverse.com/company-histories/cerner-corporation-history/|title=History of Cerner Corporation – FundingUniverse|website=www.fundinguniverse.com}}</ref>

During this time, Cerner was developing components of a Health Network Architecture (HNA), an integrated IT system designed to automate health care processes. Clients could purchase individual components or the whole system at one time. By 1994, more than 30 clients had purchased the full HNA system, while 100 clients had purchased multiple components of the system.<ref name="fundinguniverse.com"/>

In 1997, the company introduced Cerner Millennium, an upgrade to its HNA system which incorporated all of the company's software offerings into one unified architecture. The introduction of Millennium contributed to significant growth for the company, with revenue increasing to $1.1 billion in 2005<ref>{{cite web|url=https://money.cnn.com/2006/04/26/smbusiness/49cos_fsbbillion_fsb/index.htm?source=yahoo_quote |title=49 companies batting a billion |publisher=Fortune Small Business Magazine |author=Richard McGill Murphy |date=April 27, 2006}}</ref> from $245.1 million in 1997.<ref>{{cite web|url=http://www.wikinvest.com/stock/Cerner_(CERN)/Data/Revenue/1997/Q4|archive-url=https://web.archive.org/web/20140204030928/http://www.wikinvest.com/stock/Cerner_(CERN)/Data/Revenue/1997/Q4|url-status=dead|archive-date=February 4, 2014|title=Cerner 1994 Q4 Financials}}</ref>

Cerner acquired IMC Health Care, Inc. in early 2010 to continue expanding its wellness services to outside commercial employers, pharmacies, and wellness programs.<ref name="Healthcare IT News 12.09">{{cite news|last1=Monegain|first1=Bernie|title=Cerner acquisition to expand its employer health centers|url=http://www.healthcareitnews.com/news/cerner-acquisition-expand-its-employer-health-centers?single-page=true|access-date=7 April 2015|work=Healthcare IT News|issue=18 December 2009|ref=Healthcare IT News}}</ref>

In July 2010, president Trace Devanny left the company<ref name="Cerner-Jul-2010-8-K">{{cite web|url=http://pdf.secdatabase.com/528/0000950123-10-065063.pdf |title=Cerner, Form 8-K, Current Report, Filing Date July 13, 2010 |publisher=secdatabase.com |access-date =Mar 23, 2013}}</ref> and Patterson became the company's president, in addition to his roles as chairman and chief executive officer.<ref>{{cite web |url=http://www.cerner.com/members/NewsReleases.asp?id=226&cid=10233 |title=Cerner President Trace Devanny to Step Down |publisher=Cerner.com |access-date=2010-07-14 }}{{dead link|date=August 2017 |bot=InternetArchiveBot |fix-attempted=yes }}</ref> In September 2013, Zane Burke was named president, assuming the title from Patterson.<ref name="Kansas City Star">{{cite news|last1=Stafford|first1=Diane|title=Health care software maker Cerner names Zane Burke its president|url=http://www.kansascity.com/news/local/article326660/Health-care-software-maker-Cerner-names-Zane-Burke-its-president.html|access-date=7 April 2015|work=The Kansas City Star|date=4 September 2013|ref=The Kansas City Star}}</ref>

On August 5, 2014, Cerner announced its intent to purchase Siemens Health Services, the health information technology business of Germany's [[Siemens AG]], for $1.3 billion.<ref name="Modern Healthcare">{{cite news|last1=Conn|first1=Joseph|title=Cerner closes Siemens Health Services purchase, boosts overseas revenue 50%|url=http://www.modernhealthcare.com/article/20150202/NEWS/302029959/cerner-closes-siemens-health-services-purchase-boosts-overseas|access-date=7 April 2015|work=Modern Healthcare|date=2 February 2015|ref=Modern Healthcare}}</ref> The acquisition was completed on February 2, 2015.<ref name="Modern Healthcare 8.14">{{cite news|last1=Frank|first1=John N.|last2=Tahir|first2=Darius|title=Cerner buys Siemens' health IT unit for $1.3 billion|url=http://www.modernhealthcare.com/article/20140809/MAGAZINE/308099969|access-date=7 April 2015|work=Modern Healthcare|date=9 August 2014|ref=Modern Healthcare}}</ref>

On July 29, 2015, Leidos Partnership for Defense Health, which includes Cerner, [[Accenture]], and [[Leidos]], was awarded a 10-year, $4.3 billion contract to overhaul and manage the electronic health records for the Department of Defense.<ref name="The Washington Post">{{Cite news|url=https://www.washingtonpost.com/national/health-science/cerner-wins-dod-contract-to-overhaul-electronic-health-records/2015/07/29/7fbfccfa-35f5-11e5-b673-1df005a0fb28_story.html|title=Cerner wins $4.3 billion DoD contract to overhaul electronic health records|access-date=2015-07-29|newspaper=The Washington Post|year=2015|author=Amy Brittain}}</ref>

CEO and co-founder [[Neal Patterson]] died July 9, 2017.<ref name = "Patterson">{{cite press release|url=http://globenewswire.com/news-release/2017/07/09/1041782/0/en/Cerner-Announces-Passing-of-Chairman-and-CEO-Neal-Patterson.html|title=Cerner Announces Passing of Chairman and CEO Neal Patterson|first=Cerner|last=Corporation|date=9 July 2017}}</ref> On January 10, 2018, Brent Shafer was named Chairman and CEO and took over leadership responsibilities in February 2018.<ref>{{cite web|url=http://www.healthcareitnews.com/news/cerner-names-philips-leader-brent-shafer-ceo|title=Cerner names Philips leader Brent Shafer as CEO|publisher=HealthcareITNews|date=10 January 2018|author=Monegain, Bernie}}</ref>

On September 4, 2019, Cerner laid off 255 employees as part of an ongoing cost-cutting effort and reorganization.<ref>{{cite web|url=https://www.modernhealthcare.com/information-technology/cerner-lays-250-employees-part-cost-cutting-effort|title=Cerner lays off 250 employees as part of cost-cutting effort|publisher=ModernHealthcare|date=4 September 2019}}</ref> This continued in February 2020 with Cerner selling parts of its healthcare IT business in Germany and Spain to German company CompuGroup Medical SE for {{Euro|255 million}}.<ref>[https://hitconsultant.net/2020/02/05/cerner-sells-off-hit-business-spain-germany/ Cerner Sells Off Parts of Healthcare IT Business in Germany and Spain for $248M], hitconsultant.net.</ref><ref>{{Cite web|url=https://www.beckershospitalreview.com/ehrs/cerner-sells-software-products-to-german-company-for-248m.html|title=Cerner sells software products to German company for $248M|website=www.beckershospitalreview.com|date=6 February 2020 |access-date=2020-02-25}}</ref>

In 2020, Cerner announced the hire of three new C-suite executives including Jerome Labat as chief technology officer (CTO), Darrell Johnson as chief marketing officer (CMO) and William Mintz as chief strategy officer (CSO).<ref name=":0">{{Cite web |title=Cerner hires Mintz as new chief strategy officer |url=https://www.bizjournals.com/kansascity/news/2020/09/02/cerner-hires-mintz-as-chief-strategy-officer.html?iana=hpmvp_kan_news_headline |access-date=2020-09-04 |website=www.bizjournals.com}}</ref>

On August 19, 2021, Cerner announced that Dr. David Feinberg, vice-president and head of [[Google Health]], will become President and CEO of Cerner, effective October 1, 2021.<ref>{{Cite news|last=Mickle|first=Tripp|title=Google Health Boss Leaves to Take Over Cerner|url=https://www.wsj.com/articles/google-health-boss-leaves-to-take-over-cerner-11629413195|access-date=2021-08-22|website=Wall Street Journal|date=19 August 2021|language=en}}</ref><ref>{{Cite web|last=Corporation|first=Cerner|title=Cerner Announces Appointment of David Feinberg, M.D. as President and Chief Executive Officer|url=https://www.cerner.com/newsroom/cerner-announces-appointment-of-david-feinberg-md-as-president-and-chief-executive-officer|access-date=2021-08-22|website=Cerner|language=en}}</ref>

On December 20, 2021, [[Oracle Corporation]] announced an agreement to buy Cerner for approximately $28.3 billion.<ref>{{cite press release |title=Oracle Buys Cerner |url=https://www.prnewswire.com/news-releases/oracle-buys-cerner-301448252.html |website=www.prnewswire.com |language=en}}</ref> The deal closed in June 2022.<ref name=acq />

== Products ==
Oracle Cerner's primary product is the Cerner Millennium platform, an [[electronic health record]] (EHR) system.<ref>{{cite web|url=http://www.intersystems.com/products/index.html|title=InterSystems Products|access-date=2020-02-05|archive-url=https://web.archive.org/web/20131104071335/http://www.intersystems.com/products/index.html|archive-date=2013-11-04|url-status=dead}}</ref> Within the Millennium ecosystem, additional modules exist which can be 'plugged into' Millennium to extend the available features and configuration:

* Cerner FirstNet, emergency department system
* Cerner SurgiNet and SurgiNet Anaesthesia Application (SAA), used for surgical and procedural interventions
* Cerner RadNet, a [[Radiology Information System|radiology information system]]
* Cerner PathNet, a [[Laboratory Information System|laboratory information system]]
* Cerner PowerChart, the main clinical documentation and ordering module
* Cerner CareAware, used to connect biomedical devices into Millennium
* Cerner Learning Framework<ref>{{cite web |title=Cerner CEO Unveils Next-generation Cognitive Platform in Health Conference Keynote |url=https://www.cerner.com/blog/cerner-ceo-unveils-next-generation-cognitive-platform-in-health-conference-keynote |access-date=5 February 2020}}</ref>
The Millennium product is also offered as a cloud-based solution as Millennium+. Cerner also offers the Cerner Learning Framework, a specially designed training and adoption package for facilities transitioning to the Cerner EHR ecosystem. The [[Cerner CCL]] (Cerner Command Language), is a SQL-like programming language developed by Cerner and used throughout Cerner products to develop technical capability.

==Controversy==
In 2001, a memo authored by CEO Patterson and sent to about 400 managers was leaked online. The memo, written in harsh language, was meant to motivate the managers to get more productivity out of employees and promised layoffs, a hiring freeze, closing of an "Associate Center," and the implementation of a punch-card system if Patterson did not see evidence of changes. Patterson's metric was the fullness of the company's Kansas City office lot at the hours of 8 a.m. and 5 p.m. The memo was widely seen as inflammatory and reflective of poor management, and Cerner's stock price fell 22% over three days.<ref>{{cite news|url=https://www.nytimes.com/2001/04/05/business/stinging-office-memo-boomerangs-chief-executive-criticized-after-upbraiding.html |title=A Stinging Office Memo Boomerangs; Chief Executive Is Criticized After Upbraiding Workers by E-Mail |work= [[The New York Times]]|date= 5 April 2001| first=Edward | last=Wong}}</ref>

In 2005, Cerner and other companies paid for a report by the [[RAND Corporation]] which predicted great efficiencies from [[electronic health record]]s, including savings of $81 billion a year or more, which RAND now says is overstated. This report helped drive growth in the electronic health record and billions of dollars in federal incentives to hospitals and doctors. Cerner's revenue tripled from $1 billion in 2005 to a projected $3 billion in 2013. The study was criticized by the [[Congressional Budget Office]] for overstating potential savings. A 2013 reassessment of the 2005 report by the RAND Corporation said that the conversion had failed to produce savings and had mixed results in efficiency and patient care.<ref name="Abelson">Reed Abelson and Julie Crewswell, [https://www.nytimes.com/2013/01/11/business/electronic-records-systems-have-not-reduced-health-costs-report-says.html In 2nd Look, Few Savings From Digital Health Records"], ''The New York Times'', January 11, 2013.</ref>

=== Australia ===
The Cerner Millennium product, including the FirstNet, SurgiNet/SurgiNet Anaesthesia and RadNet platforms, form the Integrated Electronic Medical Record (ieMR) system in the state of [[Queensland]], Australia. ieMR is used throughout the state's public health and hospital system, [[Queensland Health]]. Delivered in tranches across the 16 regional Hospital and Health Services, the complete roll-out of Cerner Millennium has drawn criticism at a cost of over {{AUD|1.45 billion}} and taking more than 10 years to roll-out across the state.<ref>{{Cite web |last=Hendry |first=Justin |date=21 June 2022 |title=Queensland gov sinks another $300m into e-health record system rollout |url=https://www.itnews.com.au/news/queensland-gov-sinks-another-300m-into-e-health-record-system-rollout-581634#:~:text=Queensland%20Health%20first%20received%20funding,than%2040%20percent%20over%20budget. |access-date=11 October 2023 |website=IT News}}</ref> As of 2023, works continues to roll-out ieMR across the across remaining non-digital and partially digital facilities.<ref>{{Cite web |date=20 March 2023 |title=Integrated electronic medical record (ieMR) |url=https://www.health.qld.gov.au/clinical-practice/innovation/digital-health-initiatives/queensland/integrated-electronic-medical-record-iemr |access-date=11 October 2023 |website=[[Queensland Health]]}}</ref>

In 2018, Queensland Health through its digital health solutions agency, eHealth Queensland, began a restricted tender process to purchase a Patient Administration System (PAS) solution, to replace the aging iSoft PAS first introduced in the early 1990s.<ref>{{Cite news |last=Cowan |first=Paris |date=9 September 2015 |title=Qld Health asks for $227m to replace patient admin system |work=IT News |url=https://www.itnews.com.au/news/qld-health-asks-for-227m-to-replace-patient-admin-system-408998 |access-date=11 October 2023}}</ref> The procurement process was successful with the Cerner PAS solution being chosen. In early 2019, allegations arose surrounding an undeclared relationship and conflict of interest between Richard Ashby, chief information officer of eHealth Queensland, and a Cerner employee. The allegations resulted in the resignation of Ashby, the matter being referred to the Queensland Crime and Corruption Commission for investigation, and the collapse of the PAS replacement project.<ref>{{Cite news |last=Hendry |first=Justin |date=31 January 2019 |title=eHealth Queensland chief suddenly resigns |work=IT News |url=https://www.itnews.com.au/news/ehealth-queensland-chief-suddenly-resigns-518681 |access-date=11 October 2023}}</ref> The commission subsequently found insufficient evidence to prosecute Ashby for corrupt conduct.<ref>{{Cite news |last=Hendry |first=Justin |date=19 September 2019 |title=Former Qld Health CIO cleared by corruption watchdog |work=IT News |url=https://www.itnews.com.au/news/former-qld-health-cio-cleared-by-corruption-watchdog-531207 |access-date=11 October 2023}}</ref>

===Canada===
In 2016, the [[emergency department]] of Nanaimo Regional General Hospital in [[Nanaimo]], [[British Columbia]] began using the system. The implementation, which cost $230 million,<ref>{{cite news|title=B.C. government steps in on problem-plagued hospital IT project {{!}} CBC News|url=http://www.cbc.ca/news/canada/british-columbia/nanaimo-hospital-island-health-ihealth-mediator-vch-dix-1.4488318|access-date=17 January 2018|work=CBC|agency=CBC}}</ref> was met with widespread criticism, with staff calling it a "huge failure" due to an increase in software errors resulting in reduced efficiency of the department.<ref>{{cite web|last1=Harnett|first1=Cindy|title=Nanaimo doctors say electronic health record system unsafe, should be shut down|url=http://www.timescolonist.com/news/local/nanaimo-doctors-say-electronic-health-record-system-unsafe-should-be-shut-down-1.2264497|website=Times Colonist|access-date=28 May 2016|date=May 27, 2016}}</ref> An investigation by British Columbia's Health Ministry indicated that the project was not correctly planned or implemented and that organizational dysfunction at the facility contributed to the failure.<ref>{{cite web|last1=Davis|first1=Jessica|title=Canadian Cerner EHR investigation finds install was mismanaged, underfunded|url=https://www.healthcareitnews.com/news/canadian-cerner-ehr-investigation-finds-install-was-mismanaged-underfunded|website=Healthcare IT News|access-date=December 26, 2021|date=January 15, 2018}}</ref>

===United Kingdom===
In 2014, a [[coroner]] ruled that a three-year-old heart patient died as a result of a delay to his treatment at [[Bristol Royal Hospital for Children]]. The coroner ruled that the hospital's outpatient booking system was responsible for the child not being seen or receiving treatment.<ref>{{Cite web|url=https://www.theguardian.com/society/2014/mar/05/samuel-starr-three-heart-death-nhs-operation-scan|title = Three-year-old heart patient Samuel Starr died after NHS system 'failure'| website=[[TheGuardian.com]] |date = 5 March 2014}}</ref> The Royal United Hospital had recently installed the Cerner Millennium system. However appointments for the hospital's legacy booking system were not migrated to the new system.<ref>{{Cite web|url=https://spectrum.ieee.org/uk-coroner-fingers-nhs-computer-system-in-toddlers-death|title = UK Coroner Fingers NHS Computer System in Toddler's Death|date = 10 March 2014}}</ref>

===United States===
Cerner's 2002 installation of a [[computerized physician order entry|computerized health system]] in the [[UPMC Children's Hospital of Pittsburgh]] was said to have made doctors and nurses less effective in emergency situations. [[Phillip Longman]], a senior fellow at the [[New America Foundation]], wrote in 2009 that a study conducted by the hospital and published in the journal ''[[Pediatrics (journal)|Pediatrics]]'' showed "mortality rates for one vulnerable patient population—those brought by emergency transport from other facilities—more than doubled, from 2.8 percent before the installation to almost 6.6 percent afterward."<ref>[[Phillip Longman]], [https://washingtonmonthly.com/magazine/julyaugust-2009/code-red/ "Code Red"], ''[[Washington Monthly]]'', July/August 2009, Retrieved 2018-04-28</ref> Defenders of Cerner in the study charged that the [[Pittsburgh]] hospital did not adequately prepare for the transition to the Computerized Provider Order Entry (CPOE) system because it had simultaneously modified its pharmacy process, did not provide adequate wireless bandwidth, and did not have order sets pre-programmed on day one. They stated that other hospitals that more carefully planned the implementation did not experience the same problems.<ref>{{cite journal|url=http://pediatrics.aappublications.org/content/116/6/1506 |title="Unexpected Increased Mortality After Implementation of a Commercially Sold Computerized Physician Order Entry System", Han et al., 116 (6) 1506-1512 |issue=6 |pages=1506–1512 |journal=[[Pediatrics (journal)|Pediatrics]] |date=December 2005 |volume=116 |doi=10.1542/peds.2005-1287 |access-date=2018-10-12|last1=Han |first1=Yong Y. |last2=Carcillo |first2=Joseph A. |last3=Venkataraman |first3=Shekhar T. |last4=Clark |first4=Robert S. B. |last5=Watson |first5=R. Scott |last6=Nguyen |first6=Trung C. |last7=Bayir |first7=Hülya |last8=Orr |first8=Richard A. |pmid=16322178 |s2cid=24233742 |url-access=subscription }}</ref>

Girard Medical Center in [[Crawford County, Kansas|Crawford County]], Kansas, hired Cerner in 2010 to install an electronic records system. According to a lawsuit Girard filed against Cerner, the company received $1.3 million from the county but failed to get the system running in time to qualify for federal incentive payments, and in September 2011 notified the hospital that it was abandoning the project. Cerner and executives at Girard agreed that Girard did not have adequate staff to manage the acquisition and implementation of the system.<ref>[[Joel Schectman]] for the WSJ CIO Blog. June 26, 2012 [https://blogs.wsj.com/cio/2012/06/26/kansas-hospitals-failed-emr-project-shows-peril-of-vendor-relations-gone-bad/ Kansas Hospital's Failed EMR Project Shows Peril of Vendor Relations Gone Bad]</ref> As of June 2014, the case remained in arbitration.<ref name="Abelson"/><ref name=HealthIT2014>Shaun Sutner for Health IT Pulse. June 20, 2014 [http://searchhealthit.techtarget.com/healthitexchange/healthitpulse/2014-so-far-a-bumpy-stretch-for-cerner-corp/ 2014 so far a bumpy stretch for Cerner Corp.]</ref> The outcome will likely be kept confidential due to contract provisions.<ref>[https://www.hospitalemrandehr.com/tag/ehr-lawsuits/ Hospital EMR and EHR lawsuits] 2012-2014, Retrieved 2018-04-28</ref>

In 2012, [[Trinity Health (Minot, North Dakota)|Trinity Health]], a large hospital in [[North Dakota]], sued Cerner, claiming that Cerner's patient accounting software didn't work correctly. The parties settled for $106M in 2014.<ref>Anne Zieger for Hospital EMR & EHR. March 12, 2014 [http://www.hospitalemrandehr.com/2014/03/12/cerner-agrees-to-pay-106m-over-allegedly-defective-software/ Cerner Agrees To Pay $106M Over Allegedly Defective Software]</ref>

A 2014 [[California]] grand jury found that Cerner knew the [[Ventura County, California|Ventura County]] healthcare agency was unprepared to complete a $32 million installation. Also in 2014, a $31 million Cerner implementation at the [[Athens Regional Medical Center|Athens Regional Health System]] in [[Georgia (U.S. state)|Georgia]] had many problems, leading to forced resignations by the CEO and the CIO of ARHS.<ref name=HealthIT2014/>

===Sweden===
Concern has been expressed that because the [[CLOUD Act|US CLOUD Act]] could enable US authorities to request data managed by US companies, Swedish patient data managed by Cerner might be disclosed based on this requirement. Based on this concern, the regions of [[Region Västra Götaland|Västra Götaland]] and [[Region Skåne|Skåne]] decided to store all patient data managed by Cerner in Swedish data centers.<ref>{{cite journal |last1=Cederberg |first1=Jesper |title=Skånskt beslut om patientdata väcker frågor om sekretess |journal=Läkartidningen |date=4 December 2020 |url=https://lakartidningen.se/aktuellt/nyheter/2020/12/skanskt-beslut-om-patientdata-vacker-fragor-om-sekretess/ |access-date=2 April 2022 |location=Sweden |language=Swedish}}</ref>

In 2022, the director of the Västra Götaland region sent a letter to Cerner claiming a breach of contract for deployment of the Millennium system. The letter stated that there were numerous issues with the system that Cerner had declined to address. At the same time, a deployment of Millenium in the Skåne region was delayed.<ref>{{cite news |last1=Lärka |first1=Per |title=Skånes nya journalsystem sågas – leverantör krävs på stort skadestånd |url=https://www.svt.se/nyheter/lokalt/skane/vastra-gotaland-sagar-skanes-nya-journalsystem-och-kraver-stort-skadestand-av-usa-leverantor |access-date=2 April 2022 |agency=SVT |date=10 February 2022 |location=Sweden |language=Swedish}}</ref><ref>{{cite journal |last1=Pramsten |first1=Sara |title=Nytt journalsystem drar ut på tiden – VGR vill ha pengar tillbaka |journal=Läkartidningen |date=14 February 2022 |url=https://lakartidningen.se/aktuellt/nyheter/2022/02/nytt-journalsystem-drar-ut-pa-tiden-vgr-vill-ha-pengar-tillbaka/ |access-date=2 April 2022 |location=Sweden |language=Swedish}}</ref>

In November 2024 the Millenium system began being implemented at some of the Västra Götaland healthcare facilities. The implementation suffered several issues, including serious problems with transcription which resulted in patient risk. These problems caused the region to stop implementation and go back to their previous systems, and delayed the rollout until further notice.<ref>{{cite news |title=Efter massiva kritiken – införandet av Millennium pausas |url=https://www.dn.se/sverige/dn-erfar-inforandet-av-millennium-pausas/ |access-date=10 December 2024 |work=[[Dagens Nyheter]] |date=15 November 2024 |language=sv}}</ref>

==Locations==
Cerner's world headquarters campus is at 2800 Rockcreek Parkway, North Kansas City, Missouri.<ref>{{cite web|url=http://www.cerner.com/Contactus/|title=Cerner - Contact Us|website=www.cerner.com}}</ref> It acquired additional space in [[Kansas City, Missouri]] in 2005<ref>{{cite web|author=Emporis GmbH |url=http://www.emporis.com/application/?nav=building&id=286459 |archive-url=https://web.archive.org/web/20121024031856/http://www.emporis.com/application/?nav=building&id=286459 |url-status=usurped |archive-date=October 24, 2012 |title=Riverport Campus-Cerner Corporation, Inc., - World Headquarters in North Kansas City, Mo., Kansas City, U.S.A. |publisher=Emporis|access-date=2010-03-16}}</ref> and in 2006 it acquired another location in Kansas City.<ref>{{cite web|author=Emporis GmbH |url=http://www.emporis.com/application/?nav=building&id=199547 |archive-url=https://web.archive.org/web/20121024032000/http://www.emporis.com/application/?nav=building&id=199547 |url-status=usurped |archive-date=October 24, 2012 |title=Cerner Corporation-South Campus, Bldg #I, Kansas City, U.S.A. |publisher=Emporis.com |access-date=2010-03-16}}</ref> In 2013, Cerner announced plans to redevelop 236 acres in south Kansas City, Missouri into an office park. The site was previously occupied by [[Bannister Mall]], which was demolished in 2009.<ref>{{cite news|url=http://www.kmbc.com/news/18529701/detail.html|title=Demolition Begins On Old Bannister Mall|publisher=KMBC-TV|date=2009-01-21|url-status=dead|archive-url=https://web.archive.org/web/20110719004214/http://www.kmbc.com/news/18529701/detail.html|archive-date=2011-07-19}}</ref> Cerner broke ground on the new campus on November 11, 2014. The $4.45 billion project intends to employ 16,000 new Cerner workers within the decade.<ref>{{cite web|author=Diane Stafford |url=http://www.kansascity.com/news/business/development/article3845781.html |title=Cerner breaks ground for its Trails Campus in south Kansas City |publisher=Kansas City Star|date= 2014-11-13|access-date=2015-03-31}}</ref>

Cerner has offices in about 25 countries worldwide.<ref>[https://www.bloomberg.com/research/stocks/snapshot/snapshot_article.asp?ticker=CERN Bloomberg profile] Page accessed July 22, 2015</ref>
<gallery>
File:Realization Campus.jpg|Since 2006 Cerner has also occupied space in the former [[Marion Laboratories]] in Kansas City, MO
File:Innovations first floor.jpg|Ground floor of Cerner Innovations Campus in Kansas City, MO
File:Malvern Corp 3.jpg|Cerner Health Services building in Malvern, PA
</gallery>

== References ==
{{Reflist|30em}}

==External links==
{{commons category|Cerner Corporation}}
{{Portal|Companies}}
*{{Official website|cerner.com|name=Official website - Oracle Cerner}}
*{{Official website|oracle.com/health|name=Official website - Oracle Health}}
{{Finance links historical
| name = Cerner Corporation
| symbol = CERN
| sec_cik = 804753
| yahoo = CERN
| google = CERN
| reuters = CERN.O
| bloomberg = CERN:US
}}

{{Oracle}}
{{Health software}}
{{authority control|state=expanded}}

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