View source for Zero-defects mentality

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A '''zero-defects mentality''' (also known as Zero Error Syndrome) exists when a [[Command and Control (Military)|command-and-control]] structure does not tolerate mistakes.  This atmosphere is now widely acknowledged to be ineffective in both military and corporate life.<ref>{{cite web|url=https://apps.dtic.mil/dtic/tr/fulltext/u2/a525755.pdf|title=The Hidden Cost of Down Sizing: A Zero Defects and Risk Avoidance Mentality|last1=Kissel|first1=Robert|date=|website=|url-status=live|archive-url=https://web.archive.org/web/20191018011943/https://apps.dtic.mil/dtic/tr/fulltext/u2/a525755.pdf|archive-date=October 18, 2019|access-date=}}</ref>

The results of a zero-defects mentality can include [[careerism]], reduced motivation and stifled innovation.  Soldiers or employees will feel neither empowered by their successes nor accountable for their failures.

Eliminating a zero-defects mentality is one of the primary goals of ''[[lean manufacturing]]'', specifically through the application of [[Kaizen]] and [[Andon (manufacturing)|Andon]] in the [[Toyota Production System]].

==See also==
*[[Zero defects]]
*[[Zero tolerance (disambiguation)]], the civilian version

==References==
{{Reflist}}

==Further reading==
*Thornton, R. (2000). Cultural barriers to organisational unlearning: The US army, the ‘zero‐defects’ culture and operations in the post‐cold war world. Small Wars & Insurgencies, 11(3), 139–159."

==External links==
*[http://www.leanessays.com/2010/11/zero-defects-mentality.html Related article by Mary and Tom Poppendieck]
*[http://www.usni.org/magazines/proceedings/1998-07/end-zero-defects-mentality End the Zero-defects Mentality]

[[Category:Military doctrines]]
[[Category:Toyota Production System]]


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