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[[File:Verizon 2024.svg|alt=Verizon logo|thumb|Verizon logo]]
'''Verizon High Speed Internet''' is a [[digital subscriber line]] (DSL) Internet service offered by [[Verizon Communications|Verizon]]. It allows consumers to use their telephone and Internet service simultaneously over the same [[telephone line]] while benefiting from Internet connection speeds significantly faster than [[dial-up]].<ref name=":1" /> This service was launched in 1998 in the [[Northern New Jersey|North Jersey]], [[Philadelphia]], [[Pittsburgh]] and [[Washington D.C.]] areas, when Verizon was Bell Atlantic. Today, this service is available in all of Verizon's service area. It was originally known as '''Infospeed DSL''' and then '''Verizon Online DSL''' until it was changed to its current name in 2007 to avoid lawsuits.

Verizon High Speed Internet (DSL) has since been replaced with [[Verizon Fios|Verizon FiOS]] [[Fiber to the x|fiber-to-the-premises]] in some markets. As of Verizon's Q4 2015 financial report, FiOS accounts for 80% of residential wireline revenue, with DSL and other copper products earning the remainder.<ref>{{Cite web|url=http://www.verizon.com/about/investors/quarterly-reports/4q-2015-quarter-earnings-conference-call-webcast|title=4Q 2015 Quarter Earnings Conference Call Webcast|website=www.verizon.com|access-date=2016-04-19}}</ref>{{needs update inline|date=December 2024}}

==Availability==
[[File:Verizon Remote Terminal - VA.jpg|thumb|A remote terminal (RT) owned by Verizon]]
Verizon High Speed Internet is available in [[Delaware]], [[Massachusetts]], [[Maryland]], [[New York (state)|New York]], [[New Jersey]], [[Pennsylvania]], [[Rhode Island]], [[Virginia]], and [[Washington, D.C.]] where Verizon has coverage.<ref name=":1">{{cite web|url=http://www.verizon.com/home/highspeedinternet/|title=High Speed DSL|publisher=Verizon|access-date=April 19, 2016}}</ref> Availability and speed are determined by the presence of a [[DSLAM]] in the local central office or remote terminal and the overall [[local loop]] length/distance from the C.O./RT to the customer premises. Maximum DSL connection speed decreases as the loop length increases.

The official maximum loop length for Verizon High Speed Internet is {{convert|18000|ft|m|-2}} from the central office or remote terminal.<ref name=":0">{{Cite web|url=https://www22.verizon.com/wholesale/solutions/solution/ADSL%2B2%2BWire.html|title=Verizon Partner Solutions - Unbundled Network Elements|publisher=Verizon|access-date=April 19, 2016}}</ref> Details of the outside plant including [[wire gauge]], the presence of [[bridge tap]]s, repeaters, [[load coil]]s, or other devices that augment the [[voiceband]] telephone signal can affect [[DSL]] service availability and quality.

In areas where FiOS is offered, DSL service is no longer available to new customers.

==Service offer wings==
Customers, depending on local equipment, condition of the local loop, and distance from the DSLAM, receive one option in the High Speed Internet Category, and one in the High Speed Internet Enhanced category. Enhanced Service is $10 more, and phone service is required for both.<ref name=":1" /> However, for business/commercial customers, Verizon doesn't require phone service, and offers different tiers.<ref>{{Cite web|url=http://www.verizon.com/smallbusiness/products/business-internet/broadband-packages/|title=Verizon High Speed Internet (DSL) {{!}} Business Packages|publisher=Verizon|access-date=2016-04-19}}</ref>

Verizon also leases out their DSL lines for other 3rd party [[competitive local exchange carrier]]s. Customers can receive DSL services from those CLECs, using Verizon's infrastructure.<ref name=":0" />

Due to Verizon's asymmetic digital subscriber line (ADSL), download speeds are faster than upload speeds.<ref>{{Cite web|title=DSL Internet Service {{!}} Verizon High Speed Internet|url=https://go.verizon.com/residential/high-speed-internet|access-date=2021-03-29|website=go.verizon.com}}</ref>

==Technical implementation==
Verizon High Speed Internet utilizes ADSL or ADSL2+, depending on the age of the local DSLAM. ATM is used as the transport protocol from the DSL modem through the DSLAM. Authentication is implemented using [[Point-to-Point Protocol over Ethernet|PPPoE]].<ref>[http://www.2wire.com/?p=268 2Wire.com: Activation Keys<!-- Bot generated title -->] {{webarchive |url=https://web.archive.org/web/20160303204548/http://www.2wire.com/?p=268 |date=March 3, 2016 }}</ref>

Verizon utilizes DSLAM's from [[Alcatel-Lucent]] and [[ADTRAN|Adtran]], as well as other vendors.<ref>{{Cite web|url=http://www.lightreading.com/ethernet-ip/has-verizon-made-its-last-dsl-boost/d/d-id/679624|title=Has Verizon Made Its Last DSL Boost? {{!}} Light Reading|website=Light Reading|access-date=2016-04-19}}</ref> The Alcatel-Lucent ASAM7300 and Adtran Total-Access 5000 are commonly deployed within central offices.

Verizon has not deployed VDSL/VDSL2+ as an upgrade to its existing DSL. VDSL/VDSL2+ has been used in condominiums and apartment complexes where direct [[fiber to the home]] is impossible to deploy; instead a VDSL connection is made to the building's central hub, which is in-turn connected fiber-optically. It is branded as part of FiOS service.

==Criticism==
[[File:Copper telephone local loop infrastructure - broken pedestal (Verizon - Ex-Bell).jpg|thumb|190x190px|A damaged copper telephone local loop pedestal owned by Verizon]]

===Neglect of copper local loop infrastructure===

Since launching its fiber to the home service [[FiOS]], industry insiders and experts have noted that Verizon has neglected its copper [[local loop]] infrastructure footprint-wide, including in areas yet to receive FiOS.<ref>{{Cite web|url=https://arstechnica.com/tech-policy/2016/02/verizon-faces-probe-of-falling-poles-sagging-cables-and-infested-cabinets/|title=Verizon faces probe of falling poles, sagging cables, and infested cabinets|website=Ars Technica|date=23 February 2016 |access-date=2016-04-19}}</ref> Verizon's copper network maintenance and upgrade budget (which includes DSL and POTS services) was estimated to be roughly $3.50 per access line by the [[Communications Workers of America]].<ref>{{Cite web|url=http://www.cwa-union.org/news/entry/cwa_calls_for_regulators_to_investigate_verizons_refusal_to_invest_in_landl#.VehQcxNVhBc|title=CWA Calls for Regulators to Investigate Verizon's Refusal to Invest in Landline Upkeep|website=Communications Workers of America|date=2 September 2015 |access-date=2016-04-19}}</ref> The CWA filed a letter of concern with 11 public utility regulators regarding Verizon's lack of concern for the copper local loop and associated infrastructure. Rural communities in New Jersey filed a joint petition of complaint with the [[New Jersey Board of Public Utilities|NJ Board of Public Utilities]] in order to investigate Verizon's apparent discontinuation of copper local loop maintenance; issues reported by the towns residents include loss of service during poor weather, static on the line, lack of audible voice transmission, and interruption or loss of DSL service.<ref>{{Cite web|url=https://www.documentcloud.org/documents/2638296-BPU-Press-Release-2.html|title=Petition on behalf of rural New Jersey communities to compel VZ NJ to maintain landline infrastructure|date=November 24, 2015|website=www.documentcloud.org|publisher=New Jersey Board of Public Utilities|access-date=2016-04-19}}</ref>

Verizon has also refused to repair the copper local loop or replace the local loop infrastructure with fiber in the event of storm damage. In the [[Effects of Hurricane Sandy in New York|aftermath of Hurricane Sandy]], Verizon refused to rebuild the copper local loop infrastructure in New York's [[Fire Island]].<ref>{{Cite web|url=http://stopthecap.com/2013/03/20/verizon-seeks-to-abandon-landlines-on-fire-island-wireless-or-you-are-on-your-own/|title=Verizon Seeks to Abandon Landlines on Fire Island; Wireless or You Are On Your Own •|website=Stop the Cap!|date=20 March 2013 |access-date=2016-04-19}}</ref> Instead, Verizon planned on requiring their telephone customers in the affected area to use ''VoiceLink'', a feature-limited service which delivers landline phone service over the [[Verizon Wireless]] network. The service has limitations, including an inability to use data-based services (such as DSL and [[caller ID]]).<ref name="ars-verizoncopperfired">{{cite web|title=Verizon workers can now be fired if they fix copper phone lines|url=https://arstechnica.com/information-technology/2016/10/verizon-workers-can-now-be-fired-if-they-fix-copper-phone-lines/|website=Ars Technica|date=4 October 2016 |access-date=5 October 2016}}</ref><ref name="ars-voicelink">{{cite web|title=Verizon will fix your landline in a month—or give you wireless right now|url=https://arstechnica.com/business/2015/02/verizon-will-fix-your-landline-in-a-month-or-give-you-wireless-right-now/|website=Ars Technica|date=24 February 2015 |access-date=5 October 2016}}</ref> Public backlash resulted in Verizon reversing this decision, and announcing that it planned to offer FiOS on Fire Island.<ref>{{Cite web|url=https://www.dslreports.com/shownews/Verizon-Buckles-Will-Run-FiOS-to-Fire-Island-NY-125737|title=Verizon Buckles, Will Run FiOS to Fire Island, NY|website=DSL Reports|access-date=2016-04-19}}</ref> Other areas affected by the storm did not see such a resolution; [[Comcast]] subsequently took advantage of the situation by announcing that it had expanded and refurbished its operations across the Jersey Shore.<ref>{{Cite web|url=https://www.dslreports.com/shownews/Verizon-Kicks-Sandy-Victims-to-the-Curb-As-Comcast-Embraces-Them-124261|title=Verizon Kicks Sandy Victims to the Curb As Comcast Embraces Them - Either Way Is a Win Win For New Marketing Buddies|website=DSL Reports|access-date=2016-04-19}}</ref>

===2-year contracts and billing practices===

Some analysts see Verizon's lowest DSL prices merely as introductory "[[bait and switch]]" [[loss leader]] campaigns.<ref>[https://archive.today/20120918210123/http://www.thestreet.com/pf/tech/scottmoritz/10226542.html TheStreet.com]</ref> Verizon offers High Speed Internet (DSL) under 24-month contract that, when expired, jumps to a higher monthly rate (although Verizon does offer a no-contract option at a slightly higher monthly rate).

==External links==
*[https://www.verizonspecials.com/high-speed-internet Verizon High Speed Internet]
* [https://go.verizon.com/business/medium Verizon Medium Business High Speed Internet]
* [https://www.ctvforme.com/verizon-5g-home-internet/ Verizon 5G Home Internet]

==References==
{{reflist}}

{{Verizon}}
{{Internet service providers of the United States}}

[[Category:Verizon services]]
[[Category:Internet service providers of the United States]]
[[Category:Broadband]]
[[Category:Digital subscriber line]]