View source for Tripadvisor

{{Short description|American online travel company}}
{{Infobox website
| name =Tripadvisor, Inc.
| logo = TripAdvisor Logo.svg
| company_type = [[Public company|Public]]
| traded_as = {{ubl|{{NASDAQ|TRIP}}|[[S&P 600]] component}}
| location = [[Needham, Massachusetts]]
| location_country = U.S.
| founder = {{unbulleted list|[[Stephen Kaufer]]| [[Langley Steinert]]}}
| industry = [[Travel]] services
| products = {{unbulleted list|Hotel and flight booking|[[Vacation rental]]|[[Table reservation]]|[[Guide book]]s}}
| foundation = {{start date and age|2000|2|14}}
| area_served = Worldwide
| key_people = {{ubl|Matt Goldberg ([[CEO]] & [[President (corporate title)|President]])|Michael Noonan ([[CFO]])|[[Greg Maffei]] ([[Chairman]])|[[Robert S. Wiesenthal]] (Director)}}
| revenue = {{increase}} {{US$|1.79 billion|link=yes}} (2023)
| operating_income = {{increase}} US$126 million (2023)
| net_income = {{decrease}} US$10 million (2023)
| assets = {{decrease}} US$2.54 billion (2023)
| equity = {{increase}} US$871 million (2023)
| num_employees = 2,845 (2023)
| owner = Liberty Tripadvisor Holdings ([[Liberty Media]]) (21% equity, 57% voting)
| subsid = {{unbulleted list|Bokun.io|[[Cruise Critic]]|[[FlipKey]]|[[TheFork]]|Holiday Lettings|Singleplatform|Housetrip|Jetsetter|[[Niumba]]|[[SeatGuru]]|Viator}}
| website = {{official URL}}
| native_clients = [[iOS]], [[watchOS]], [[Android (operating system)|Android]], [[Microsoft Windows|Windows]], [[Windows Phone]]
| footnotes = <ref name=10K>{{cite web | url=https://www.sec.gov/ix?doc=/Archives/edgar/data/1526520/000095017024016553/trip-20231231.htm | title=TripAdvisor Inc. 2023 Form 10-K Annual Report | publisher=[[U.S. Securities and Exchange Commission]] | date=February 16, 2024 | access-date=February 17, 2024 }}</ref>
}}
'''Tripadvisor''' is an American company that operates online [[travel agency|travel agencies]], [[comparison shopping website]]s, and [[mobile app]]s with [[user-generated content]].<ref name=10K/>

Its namesake brand, Tripadvisor.com, operates in 40 countries and 20 languages, and features approximately 1 billion reviews and opinions on roughly 8 million establishments.<ref name=10K/> The company's other brands include Bokun.io, [[Cruise Critic]], [[FlipKey]], [[TheFork]], Holiday Lettings, Housetrip, Jetsetter, Singleplatform, [[Niumba]], [[SeatGuru]], and Viator.<ref name=10K/> The company is headquartered in [[Needham, Massachusetts]].

In 2023, Tripadvisor earned 25 percent of its revenues from [[Expedia Group]] and [[Booking Holdings]] and their subsidiaries, primarily for [[pay-per-click]] advertising.<ref name=10K/>

==History==
[[File:Web Summit 2018 - Pandaconf - Day 1, November 6 EN1 1167 (45025847694).jpg|alt=Stephen Kaufer, Founder, Tripadvisor|thumb|Stephen Kaufer, founder of Tripadvisor]]
Tripadvisor LLC was founded by Stephen Kaufer, Langley Steinert, Nick Shanny, and Thomas Palka in February 2000.<ref name=pioneers>{{cite news | last=Morris | first=Cheryl | title=Boston Tech-Mafia Mondays: TripAdvisor—Pioneers in Online Travel | url=https://www.americaninno.com/boston/boston-tech-mafia-mondays-tripadvisor-pioneers-in-online-travel/ | work=[[Advance Publications]] | date=November 2, 2010 | access-date=October 11, 2018 | archive-date=October 11, 2018 | archive-url=https://web.archive.org/web/20181011134930/https://www.americaninno.com/boston/boston-tech-mafia-mondays-tripadvisor-pioneers-in-online-travel/ | url-status=live }}</ref> Kaufer came up with the idea after being frustrated planning a family vacation.<ref name=pioneers/>

[[File:TripAdvisor Headquarters in Needham, MA.jpg|thumb|Headquarters in [[Needham, Massachusetts]]]]
In September 2000, before the website was launched, the company obtained $2 million in financing.<ref>{{Cite news | url=https://tripadvisor.mediaroom.com/2000-09-01-TripAdvisor-snags-2-million-in-first-round-financing | title=TripAdvisor snags $2 million in first round financing | work=Mediaroom | date=September 1, 2000 | access-date=2023-01-21 | archive-date=2023-01-21 | archive-url=https://web.archive.org/web/20230121151755/https://tripadvisor.mediaroom.com/2000-09-01-TripAdvisor-snags-2-million-in-first-round-financing | url-status=live }}</ref> [[Seed money]] was obtained from [[Flagship Ventures]], the Bollard Group, and private investors.<ref>{{cite web | url=https://www.builtinboston.com/company/tripadvisor | title=TripAdvisor | publisher=Built In Boston | access-date=2020-01-17 | archive-date=2020-03-03 | archive-url=https://web.archive.org/web/20200303065621/https://www.builtinboston.com/company/tripadvisor | url-status=live }}</ref>

In 2004, the company was acquired by [[IAC/InterActiveCorp]].<ref>{{cite news | last=Schaal | first=Dennis | title=The Definitive oral history of online travel | url=https://skift.com/history-of-online-travel/ | publisher=[[Skift]] | year=2016 | access-date=2016-07-02 | archive-date=2019-07-04 | archive-url=https://web.archive.org/web/20190704095432/https://skift.com/history-of-online-travel/ | url-status=live }}</ref> In August 2005, IAC spun off its travel group of businesses under the [[Expedia, Inc.]] name.<ref>{{cite press release | url=https://www.expedia.com/stories/iac-completes-spin-off-of-expedia-inc/ | title=IAC Completes Spin-Off of Expedia, Inc | publisher=[[Expedia, Inc.]] | date=August 9, 2005 | access-date=January 21, 2023 | archive-date=January 21, 2023 | archive-url=https://web.archive.org/web/20230121151750/https://www.expedia.com/stories/iac-completes-spin-off-of-expedia-inc/ | url-status=live }}</ref>

In 2007, the company acquired Smarter Travel Media, operator of SmarterTravel.com; BookingBuddy.com; [[SeatGuru]].com; TravelPod.com; Travel-Library.com;<ref>{{cite news | last=Schaal | first=Dennis | date=April 16, 2007 | title=TripAdvisor quietly acquires SeatGuru, Smarter Travel Media | work=Travel Weekly | url=https://www.travelweekly.com/Travel-News/Online-Travel/TripAdvisor-quietly-acquires-SeatGuru-Smarter-Travel-Media | access-date=January 17, 2020 | archive-date=March 2, 2020 | archive-url=https://web.archive.org/web/20200302175918/https://www.travelweekly.com/Travel-News/Online-Travel/TripAdvisor-quietly-acquires-SeatGuru-Smarter-Travel-Media | url-status=live }}</ref> and The Independent Traveler, Inc., publisher of [[Cruise Critic]] and IndependentTraveler.com.<ref>{{cite news | last=Schaal | first=Dennis | date=May 28, 2007 | title=TripAdvisor acquires the publisher of Cruise Critic | work=Travel Weekly | url=https://www.travelweekly.com/Travel-News/Online-Travel/TripAdvisor-acquires-the-publisher-of-Cruise-Critic | access-date=January 17, 2020 | archive-date=January 22, 2020 | archive-url=https://web.archive.org/web/20200122051917/https://www.travelweekly.com/Travel-News/Online-Travel/TripAdvisor-acquires-the-publisher-of-Cruise-Critic | url-status=live }}</ref> In 2008, the company acquired [[Holiday Watchdog]], a user-generated travel site in the United Kingdom;<ref>{{cite news | last=Zacks | first=Rebecca | date=February 14, 2008 | title=TripAdvisor Acquires Holiday Watchdog | work=[[Xconomy]] | url=https://xconomy.com/boston/2008/02/14/tripadvisor-acquires-holiday-watchdog/ | access-date=January 17, 2020 | archive-date=March 1, 2020 | archive-url=https://web.archive.org/web/20200301010415/https://xconomy.com/boston/2008/02/14/tripadvisor-acquires-holiday-watchdog/ | url-status=live }}</ref><ref>{{cite news | last=Butcher | first=Mike | date=February 15, 2018 | title=TripAdvisor buys Holiday Watchdog, reviews site M&A begins | work=[[TechCrunch]] | url=https://techcrunch.com/2008/02/15/tripadvisor-buys-holiday-watchdog-reviews-site-ma-begins/ | access-date=January 17, 2020 | archive-date=February 27, 2020 | archive-url=https://web.archive.org/web/20200227044522/https://techcrunch.com/2008/02/15/tripadvisor-buys-holiday-watchdog-reviews-site-ma-begins/ | url-status=live }}</ref> Airfarewatchdog;<ref>{{cite news | title=Smarter Travel Media Buys Airfarewatchdog For Undisclosed Terms—Quick Facts | work=RTTNews | url=https://www.rttnews.com/569123/smarter-travel-media-buys-airfarewatchdog-for-undisclosed-terms-quick-facts.aspx | date=April 2, 2008 | access-date=January 17, 2020 | archive-date=February 25, 2020 | archive-url=https://web.archive.org/web/20200225225447/https://www.rttnews.com/569123/smarter-travel-media-buys-airfarewatchdog-for-undisclosed-terms-quick-facts.aspx | url-status=live }}</ref> [[Virtualtourist]], a travel website with reportedly about one million registered members; OneTime.com, a travel comparison site;<ref>{{cite news | last=Weisenthal | first=Joseph | title=TripAdvisor Acquires Virtual Tourist And Online Booker OneTime | work=[[CBS News]] | url=https://www.cbsnews.com/news/tripadvisor-acquires-virtual-tourist-and-online-booker-onetime/ | date=July 1, 2008 | access-date=January 17, 2020 | archive-date=February 26, 2020 | archive-url=https://web.archive.org/web/20200226083637/https://www.cbsnews.com/news/tripadvisor-acquires-virtual-tourist-and-online-booker-onetime/ | url-status=live }}</ref> and a majority stake in [[FlipKey]], a vacation-rental website.<ref>{{cite news| last=Roush| first=Wade| title=TripAdvisor Takes FlipKey Majority Stake| url=https://xconomy.com/boston/2008/08/21/tripadvisor-takes-flipkey-majority-stake/| work=[[Xconomy]]| date=August 21, 2008| access-date=January 17, 2020| archive-date=March 1, 2020| archive-url=https://web.archive.org/web/20200301215546/https://xconomy.com/boston/2008/08/21/tripadvisor-takes-flipkey-majority-stake/| url-status=live}}</ref><ref>{{Cite news | url=https://techcrunch.com/2008/08/20/tripadvisor-invests-in-vacation-home-review-site-flipkey/ | title=TripAdvisor Invests In Vacation-Home Review Site FlipKey | first=Erick | last=Schonfeld | work=[[TechCrunch]] | date=August 20, 2008 | access-date=January 21, 2023 | archive-date=June 4, 2016 | archive-url=https://web.archive.org/web/20160604235608/http://techcrunch.com/2008/08/20/tripadvisor-invests-in-vacation-home-review-site-flipkey/ | url-status=live }}</ref>

In April 2009, Tripadvisor launched in China.<ref>{{cite news | last=Canaves | first=Sky | date=May 27, 2010 | title=Expedia Charts Local Path in China | work=[[The Wall Street Journal]] | url=https://www.wsj.com/articles/SB10001424052748704032704575268273449214334 | url-access=subscription | access-date=January 17, 2020 | archive-date=February 4, 2020 | archive-url=https://web.archive.org/web/20200204132559/https://www.wsj.com/articles/SB10001424052748704032704575268273449214334 | url-status=live }}</ref> The company acquired Kuxun.cn, China's second-largest consumer travel site and hotel and flight search engine, in October 2009.<ref>{{cite news | last=Hernandez | first=Barbara | date=October 31, 2009 | title=TripAdvisor Expands to China with Kuxun | work=[[CBS News]] | url=https://www.cbsnews.com/news/tripadvisor-expands-to-china-with-kuxun/ | access-date=January 17, 2020 | archive-date=March 3, 2020 | archive-url=https://web.archive.org/web/20200303065620/https://www.cbsnews.com/news/tripadvisor-expands-to-china-with-kuxun/ | url-status=live }}</ref> In August 2015, Kuxun was sold to Meituan.<ref>{{cite news | last=May | first=Kevin | title=TripAdvisor sells Kuxun brand and revises China strategy | url=https://www.phocuswire.com/TripAdvisor-sells-Kuxun-brand-and-revises-China-strategy | work=Phocuswire | date=August 18, 2015 | access-date=January 17, 2020 | archive-date=March 3, 2020 | archive-url=https://web.archive.org/web/20200303065620/https://www.phocuswire.com/TripAdvisor-sells-Kuxun-brand-and-revises-China-strategy | url-status=live }}</ref>

In June 2010, the company acquired holidaylettings.co.uk, the largest independent vacation rental website in the United Kingdom.<ref>{{cite press release | url=https://www.prnewswire.com/news-releases/tripadvisor-acquires-holiday-lettings-the-uks-largest-independent-vacation-rental-website-97050829.html | title=TripAdvisor Acquires Holiday Lettings, the U.K.'s Largest Independent Vacation Rental Website | publisher=[[PR Newswire]] | date=June 24, 2010 | access-date=January 17, 2020 | archive-date=February 25, 2020 | archive-url=https://web.archive.org/web/20200225065428/https://www.prnewswire.com/news-releases/tripadvisor-acquires-holiday-lettings-the-uks-largest-independent-vacation-rental-website-97050829.html | url-status=live }}</ref> In September 2010, SmarterTravel, part of TripAdvisor Media Group, launched SniqueAway (now Jetsetter), the first members-only site where each travel deal is endorsed by member reviews.<ref>{{cite press release | url=https://www.prnewswire.com/news-releases/tripadvisor-media-group-launches-sniqueaway-102333954.html | title=TripAdvisor Media Group Launches SniqueAway | publisher=PR Newswire | date=September 7, 2010 | access-date=January 17, 2020 | archive-date=March 1, 2020 | archive-url=https://web.archive.org/web/20200301215544/https://www.prnewswire.com/news-releases/tripadvisor-media-group-launches-sniqueaway-102333954.html | url-status=live }}</ref> In July 2011, the company acquired [[Where I've Been]], a Chicago-based [[Facebook]] app.<ref>{{cite press release | url=https://www.prnewswire.com/news-releases/tripadvisor-acquires-where-ive-been-125337588.html | title=TripAdvisor acquires Where I've Been | publisher=PR Newswire | date=July 11, 2011 | access-date=January 17, 2020 | archive-date=February 29, 2020 | archive-url=https://web.archive.org/web/20200229081522/https://www.prnewswire.com/news-releases/tripadvisor-acquires-where-ive-been-125337588.html | url-status=live }}</ref>

In December 2011, Expedia completed the [[corporate spin-off]] of Tripadvisor into a [[public company]], with shares trading on [[NASDAQ]] under the symbol TRIP.<ref>{{cite press release| url=https://www.prnewswire.com/news-releases/expedia-inc-completes-spin-off-of-tripadvisor-inc-135968313.html| title=Expedia, Inc. Completes Spin-off of TripAdvisor, Inc.| publisher=[[PR Newswire]]| date=December 20, 2011| access-date=January 17, 2020| archive-date=June 15, 2018| archive-url=https://web.archive.org/web/20180615142554/https://www.prnewswire.com/news-releases/expedia-inc-completes-spin-off-of-tripadvisor-inc-135968313.html| url-status=live}}</ref><ref>{{cite news | title=A weak Wall Street welcome for Newton-based TripAdvisor—Business | work=[[The Boston Globe]] | url=https://www.bostonglobe.com/business/2011/12/22/tripadvisor-makes-rocky-debut-wall-street/8hzGHDB5yWPmsge8fp6StI/story.html | date=December 22, 2011 | url-access=subscription | access-date=January 17, 2020 | archive-date=February 4, 2020 | archive-url=https://web.archive.org/web/20200204132559/https://www.bostonglobe.com/business/2011/12/22/tripadvisor-makes-rocky-debut-wall-street/8hzGHDB5yWPmsge8fp6StI/story.html | url-status=live }}</ref>

[[File:TripAdvisorTorontoAirportStore3.jpg|thumb|Tripadvisor store at [[Toronto Pearson International Airport]]]]
[[File:TripAdvisorHongKongAirportStore.jpg|thumb|Tripadvisor store at [[Hong Kong International Airport]]]]

The company acquired Wanderfly, an NYC-based travel inspiration website, in October 2012.<ref>{{cite press release |url=https://www.prnewswire.com/news-releases/tripadvisor-acquires-wanderfly-172280231.html |title=TripAdvisor Acquires Wanderfly |publisher=[[PR Newswire]] |date=October 2, 2012 |access-date=January 17, 2020 |archive-date=February 27, 2020 |archive-url=https://web.archive.org/web/20200227044522/https://www.prnewswire.com/news-releases/tripadvisor-acquires-wanderfly-172280231.html |url-status=live }}</ref><ref>{{cite news| last=Seiffert| first=Don| date=October 2, 2012| title=TripAdvisor snaps up Wanderfly| work=[[American City Business Journals]]| url=https://www.bizjournals.com/boston/blog/mass-high-tech/2012/10/tripadvisor-snaps-up-wanderfly.html| access-date=January 17, 2020| archive-date=March 8, 2021| archive-url=https://web.archive.org/web/20210308115717/https://www.bizjournals.com/boston/blog/mass-high-tech/2012/10/tripadvisor-snaps-up-wanderfly.html| url-status=live}}</ref> In 2013, the company acquired Jetsetter, a flash sale site;<ref>{{cite news | last=LUDWIG | first=SEAN | title=TripAdvisor acquires luxury travel site Jetsetter from Gilt Groupe | work=[[VentureBeat]] | url=https://venturebeat.com/2013/04/09/tripadvisor-buys-jetsetter/ | date=April 9, 2013 | access-date=January 17, 2020 | archive-date=February 29, 2020 | archive-url=https://web.archive.org/web/20200229033832/https://venturebeat.com/2013/04/09/tripadvisor-buys-jetsetter/ | url-status=live }}</ref> GateGuru, a flight and airport information mobile app;<ref>{{cite news | last=TSURUOKA | first=DOUG | date=June 19, 2013 | title=TripAdvisor Buys Mobile Flight App Provider GateGuru | work=[[Investor's Business Daily]] | url=https://www.investors.com/news/technology/gateguru-acquisition-adds-to-trip-flight-tools/ | access-date=January 17, 2020 | archive-date=February 29, 2020 | archive-url=https://web.archive.org/web/20200229142531/https://www.investors.com/news/technology/gateguru-acquisition-adds-to-trip-flight-tools/ | url-status=live }}</ref><ref>{{cite news | last=May | first=Kevin | date=June 19, 2013 | title=TripAdvisor acquires GateGuru | work=Phocuswire | url=https://www.phocuswire.com/TripAdvisor-acquires-GateGuru | access-date=January 17, 2020 | archive-date=February 25, 2020 | archive-url=https://web.archive.org/web/20200225234236/https://www.phocuswire.com/TripAdvisor-acquires-GateGuru | url-status=live }}</ref> and Oyster.com, a hotel review and photography website.<ref>{{cite news | last=Ali | first=Rafat | date=October 15, 2013 | title=Tripadvisor Acquires Another Dying Travel Startup: Oyster.com | work=[[Skift]] | url=https://skift.com/2013/10/15/tripadvisor-acquires-anyone-dying-travel-startup-oyster-com/ | access-date=January 17, 2020 | archive-date=February 25, 2020 | archive-url=https://web.archive.org/web/20200225065428/https://skift.com/2013/10/15/tripadvisor-acquires-anyone-dying-travel-startup-oyster-com/ | url-status=live }}</ref> In 2014, the company acquired Vacation Home Rentals; Tripod;<ref>{{cite news | last=Schaal | first=Dennis | date=May 1, 2014 | title=TripAdvisor Acquires VacationHomeRentals.com as it Tries to Catch HomeAway | work=[[Skift]] | url=https://skift.com/2014/05/01/tripadvisor-acquires-vacationhomerentals-com-as-it-tries-to-catch-homeaway/ | access-date=January 17, 2020 | archive-date=March 3, 2020 | archive-url=https://web.archive.org/web/20200303083716/https://skift.com/2014/05/01/tripadvisor-acquires-vacationhomerentals-com-as-it-tries-to-catch-homeaway/ | url-status=live }}</ref> LaFourchette, which became theFork, for $140 million;<ref>{{cite news| date=June 23, 2014| title=Why Online Travel Companies Are Buying Restaurant Reservation Operators| work=[[Forbes]]| url=https://www.forbes.com/sites/greatspeculations/2014/06/23/why-online-travel-companies-are-buying-restaurant-reservation-operators/| access-date=September 17, 2017| archive-date=March 11, 2018| archive-url=https://web.archive.org/web/20180311081429/https://www.forbes.com/sites/greatspeculations/2014/06/23/why-online-travel-companies-are-buying-restaurant-reservation-operators/| url-status=live}}</ref><ref>{{cite news| last1=O'Hear| first1=Steve| last2=Dillet| first2=Romain| date=May 7, 2014| title=Restaurant Reservation Service LaFourchette Gobbled Up By TripAdvisor For ~$140M| work=[[TechCrunch]]| url=https://techcrunch.com/2014/05/07/lafourchette-gobbled-up-by-tripadvisor/| access-date=March 10, 2018| archive-date=March 1, 2018| archive-url=https://web.archive.org/web/20180301063000/http://techcrunch.com/2014/05/07/lafourchette-gobbled-up-by-tripadvisor/| url-status=live}}</ref> Viator for $200 million;<ref>{{cite news | last=Schaal | first=Dennis | date=August 11, 2014 | title=TripAdvisor Completes $200 Million Acquisition of Viator | work=[[Skift]] | url=https://skift.com/2014/08/11/tripadvisor-completes-200-million-acquisition-of-viator/ | access-date=January 10, 2017 | archive-date=January 10, 2017 | archive-url=https://web.archive.org/web/20170110235947/https://skift.com/2014/08/11/tripadvisor-completes-200-million-acquisition-of-viator/ | url-status=live }}</ref><ref>{{cite news| last=Chowdhry| first=Amit| date=July 25, 2014| title=Travel Site TripAdvisor To Acquire Viator For Approximately $200M| work=[[Forbes]]| url=https://www.forbes.com/sites/amitchowdhry/2014/07/25/travel-site-tripadvisor-to-acquire-viator-for-approximately-200m/| access-date=March 10, 2018| archive-date=June 12, 2018| archive-url=https://web.archive.org/web/20180612141940/https://www.forbes.com/sites/amitchowdhry/2014/07/25/travel-site-tripadvisor-to-acquire-viator-for-approximately-200m/| url-status=live}}</ref> Mytable; Restopolis;<ref>{{Cite news | title=TripAdvisor's Growth Plans For 2015 And Beyond | url=https://www.forbes.com/sites/greatspeculations/2015/03/06/tripadvisors-growth-plans-for-2015-and-beyond/ | work=[[Forbes]] | date=March 6, 2015 | url-access=limited | access-date=January 17, 2020 | archive-date=February 17, 2020 | archive-url=https://web.archive.org/web/20200217010932/https://www.forbes.com/sites/greatspeculations/2015/03/06/tripadvisors-growth-plans-for-2015-and-beyond/ | url-status=live }}</ref> and Tripbod, a London-based travel community<ref>{{Cite news | url=https://skift.com/2014/05/05/more-soft-landings-for-failed-startups-tripadvisor-acquires-tripbod/ | title=More Soft-Landings For Failed Startups: Tripadvisor Acquires Tripbod | first=Rafat | last=Ali | work=[[Skift]] | date=May 5, 2014 | access-date=January 21, 2023 | archive-date=January 21, 2023 | archive-url=https://web.archive.org/web/20230121151752/https://skift.com/2014/05/05/more-soft-landings-for-failed-startups-tripadvisor-acquires-tripbod/ | url-status=live }}</ref>

In 2015, the company acquired Iens, a Dutch restaurant review website; SeatMe, a Dutch [[table reservation]] website,<ref>{{cite news | last=Deutsch | first=Anthony | date=January 8, 2015 | title=Tripadvisor acquires leading Dutch restaurant rating site | work=[[Reuters]] | url=https://www.reuters.com/article/iens-ma-tripadvisor/tripadvisor-acquires-leading-dutch-restaurant-rating-site-idUSL6N0UN2IA20150108 | access-date=January 17, 2020 | archive-date=March 3, 2020 | archive-url=https://web.archive.org/web/20200303065620/https://www.reuters.com/article/iens-ma-tripadvisor/tripadvisor-acquires-leading-dutch-restaurant-rating-site-idUSL6N0UN2IA20150108 | url-status=live }}</ref><ref>{{cite news | last=May | first=Kevin | date=January 8, 2015 | title=TripAdvisor increases restaurant focus with acquisition of IENS and SeatMe | work=Phocuswire | url=https://www.phocuswire.com/TripAdvisor-increases-restaurant-focus-with-acquisition-of-IENS-and-SeatMe | access-date=January 17, 2020 | archive-date=March 5, 2020 | archive-url=https://web.archive.org/web/20200305172232/https://www.phocuswire.com/TripAdvisor-increases-restaurant-focus-with-acquisition-of-IENS-and-SeatMe | url-status=live }}</ref><ref>{{cite news | last=Schaal | first=Dennis | date=January 8, 2015 | title=TripAdvisor Goes on a Dining Reservations Binge With Acquisition of Iens | work=[[Skift]] | url=https://skift.com/2015/01/08/tripadvisor-goes-on-a-dining-reservations-binge-with-acquisition-of-iens/ | access-date=January 17, 2020 | archive-date=February 24, 2020 | archive-url=https://web.archive.org/web/20200224025813/https://skift.com/2015/01/08/tripadvisor-goes-on-a-dining-reservations-binge-with-acquisition-of-iens/ | url-status=live }}</ref> ZeTrip, Inc., including its product Rove, a personal journal app that helps users log activities including places they have visited and photos they have taken;<ref>{{Cite press release | url=https://www.globenewswire.com/news-release/2015/02/02/701930/10118033/en/TripAdvisor-Acquires-ZeTrip-Inc.html | title=TripAdvisor Acquires ZeTrip, Inc. | publisher=[[GlobeNewswire]] | date=February 2, 2015 | access-date=January 21, 2023 | archive-date=January 21, 2023 | archive-url=https://web.archive.org/web/20230121151754/https://www.globenewswire.com/news-release/2015/02/02/701930/10118033/en/TripAdvisor-Acquires-ZeTrip-Inc.html | url-status=live }}</ref> Portuguese startup BestTables,<ref>{{cite news | title=TripAdvisor comprou uma startup portuguesa. A BestTables | first=Ana | last=Pimentel | work=[[Observador]] | url=http://observador.pt/2015/04/09/tripadvisor-compra-portuguesa-best-tables-nao-mexer/ | access-date=2015-04-21 | archive-date=2015-05-11 | archive-url=https://web.archive.org/web/20150511004252/http://observador.pt/2015/04/09/tripadvisor-compra-portuguesa-best-tables-nao-mexer/ | url-status=live }}</ref><ref>{{cite news | last=May | first=Kevin | date=April 9, 2015 | title=TripAdvisor boosts restaurant booking strategy, buys BestTables in Portugal | work=Phocuswire | url=https://www.phocuswire.com/TripAdvisor-boosts-restaurant-booking-strategy-buys-BestTables-in-Portugal | access-date=January 17, 2020 | archive-date=February 26, 2020 | archive-url=https://web.archive.org/web/20200226091157/https://www.phocuswire.com/TripAdvisor-boosts-restaurant-booking-strategy-buys-BestTables-in-Portugal | url-status=live }}</ref> and Australian startup [[Dimmi]] for $25 million.<ref>{{cite news | last=O'Neil | first=Sean | date=May 19, 2015 | title=Hungry again, TripAdvisor acquires Dimmi, a restaurant-booking site Down Under | work=Phocuswire | url=https://www.phocuswire.com/Hungry-again-TripAdvisor-acquires-Dimmi-a-restaurant-booking-site-Down-Under | access-date=January 17, 2020 | archive-date=February 25, 2020 | archive-url=https://web.archive.org/web/20200225234238/https://www.phocuswire.com/Hungry-again-TripAdvisor-acquires-Dimmi-a-restaurant-booking-site-Down-Under | url-status=live }}</ref> In April 2016, the company acquired HouseTrip, a holiday rental marketplace based in London.<ref>{{Cite news | url=https://venturebeat.com/business/tripadvisor-acquires-housetrip-as-home-rental-market-consolidates/ | title=TripAdvisor acquires HouseTrip as home-rental market consolidates | first=Paul | last=Sawers | work=[[VentureBeat]] | date=April 28, 2016 | access-date=January 21, 2023 | archive-date=January 21, 2023 | archive-url=https://web.archive.org/web/20230121151754/https://venturebeat.com/business/tripadvisor-acquires-housetrip-as-home-rental-market-consolidates/ | url-status=live }}</ref><ref>{{Cite news | url=https://skift.com/2016/04/27/tripadvisor-buys-european-vacation-rental-aggregator-housetrip/ | title=TripAdvisor Buys European Vacation Rental Site HouseTrip | first=Jason | last=Clampet | work=[[Skift]] | date=April 27, 2016 | access-date=January 21, 2023 | archive-date=January 21, 2023 | archive-url=https://web.archive.org/web/20230121151750/https://skift.com/2016/04/27/tripadvisor-buys-european-vacation-rental-aggregator-housetrip/ | url-status=live }}</ref><ref>{{Cite news | url=https://www.phocuswire.com/TripAdvisor-buys-vacation-rental-platform-HouseTrip | title=TripAdvisor buys vacation rental platform HouseTrip | first=Kevin | last=May |agency=tnooz | work=Phocuswire | date=April 27, 2016 | access-date=January 21, 2023 | archive-date=January 21, 2023 | archive-url=https://web.archive.org/web/20230121151755/https://www.phocuswire.com/TripAdvisor-buys-vacation-rental-platform-HouseTrip | url-status=live }}</ref> In August 2016, Tripadvisor acquired Citymaps.com, which developed a social mapping site and cross-platform map engine based on [[OpenStreetMap]] data.<ref>{{Cite news | url=https://techcrunch.com/2016/08/25/tripadvisor-scoops-up-social-mapping-service-citymaps/ | last=Perez | first=Sarah | date=August 25, 2016 | title=TripAdvisor scoops up social mapping service Citymaps | work=[[TechCrunch]] | access-date=February 6, 2018 | archive-date=February 7, 2018 | archive-url=https://web.archive.org/web/20180207123114/https://techcrunch.com/2016/08/25/tripadvisor-scoops-up-social-mapping-service-citymaps/ | url-status=live }}</ref><ref>{{cite news | url=https://www.phocuswire.com/TripAdvisor-acquires-Citymaps-a-social-mapping-startup | last=O'Neil | first=Sean | date=August 24, 2016 | title=TripAdvisor acquires Citymaps, a social mapping startup | work=Phocuswire | access-date=January 17, 2020 | archive-date=February 25, 2020 | archive-url=https://web.archive.org/web/20200225225447/https://www.phocuswire.com/TripAdvisor-acquires-Citymaps-a-social-mapping-startup | url-status=live }}</ref><ref>{{cite news | url=https://skift.com/2016/08/24/tripadvisor-buys-citymaps-to-deepen-location-based-activities-marketing/ | last=Schaal | first=Dennis | title=TripAdvisor Buys Citymaps to Deepen Location-Based Activities Marketing | work=[[Skift]] | date=August 24, 2016 | access-date=January 17, 2020 | archive-date=February 28, 2020 | archive-url=https://web.archive.org/web/20200228232845/https://skift.com/2016/08/24/tripadvisor-buys-citymaps-to-deepen-location-based-activities-marketing/ | url-status=live }}</ref> In April 2018, the company acquired Icelandic startup Bokun, a provider of software for travel booking,<ref>{{cite news |last=Menze |first=Jill |date=April 20, 2018 |title=TripAdvisor buys Bokun, says it 'solves the supply problem' |work=Phocuswire.com |url=https://www.phocuswire.com/TripAdvisor-Experiences-2018-April |access-date=October 15, 2018 |archive-date=October 15, 2018 |archive-url=https://web.archive.org/web/20181015114649/https://www.phocuswire.com/TripAdvisor-Experiences-2018-April |url-status=live }}</ref><ref>{{cite news | last=Schaal | first=Dennis | title=TripAdvisor Buys Tours and Activities Tech Provider Bokun as Connectivity Race Heats Up | work=[[Skift]] | url=https://skift.com/2018/04/20/tripadvisor-buys-tours-and-activities-tech-provider-bokun-as-connectivity-race-heats-up/ | date=April 20, 2018 | access-date=January 17, 2020 | archive-date=March 17, 2020 | archive-url=https://web.archive.org/web/20200317010603/https://skift.com/2018/04/20/tripadvisor-buys-tours-and-activities-tech-provider-bokun-as-connectivity-race-heats-up/ | url-status=live }}</ref><ref>{{cite news | last=Baran | first=Michelle | title=TripAdvisor acquires tours/activities tech firm | work=Travel Weekly | url=https://www.travelweekly.com/Travel-News/Travel-Technology/TripAdvisor-acquires-tours-activities-tech-firm | date=April 23, 2018 | access-date=January 17, 2020 | archive-date=February 28, 2020 | archive-url=https://web.archive.org/web/20200228021953/https://www.travelweekly.com/Travel-News/Travel-Technology/TripAdvisor-acquires-tours-activities-tech-firm | url-status=live }}</ref> and in November 2018, the company added [[DoorDash]] to its restaurant listings.<ref>{{cite news | first=Paul | last=Sawers | date=November 28, 2018 | title=DoorDash food deliveries are now available through TripAdvisor | work=[[VentureBeat]] | url=https://venturebeat.com/2018/11/28/doordash-food-deliveries-are-now-available-through-tripadvisor/ | access-date=February 12, 2019 | archive-date=February 13, 2019 | archive-url=https://web.archive.org/web/20190213005733/https://venturebeat.com/2018/11/28/doordash-food-deliveries-are-now-available-through-tripadvisor/ | url-status=live }}</ref>

In December 2019, Tripadvisor acquired SinglePlatform, a platform that syndicates restaurant menus, from its parent company, [[Endurance International Group]], for $51 million.<ref>{{Cite news | url=https://www.bizjournals.com/boston/news/2019/12/05/endurance-international-group-sells-restaurant.html | title=Endurance International Group sells menu company to TripAdvisor for $51M | first=Lucia | last=Maffei | work=[[American City Business Journals]] | date=December 5, 2019 | access-date=January 21, 2023 | archive-date=January 27, 2023 | archive-url=https://web.archive.org/web/20230127005916/https://www.bizjournals.com/boston/news/2019/12/05/endurance-international-group-sells-restaurant.html | url-status=live }}</ref> It also acquired BookATable from [[Michelin Guide]].<ref>{{Cite news | url=https://www.spglobal.com/marketintelligence/en/news-insights/trending/zfmce4ywgunasrqnzt8fhq2 | title=TripAdvisor to acquire Michelin's restaurant reservation service Bookatable | first=Isa | last=Martinez | work=[[S&P Global]] | date=December 4, 2019 | access-date=January 21, 2023 | archive-date=January 21, 2023 | archive-url=https://web.archive.org/web/20230121151753/https://www.spglobal.com/marketintelligence/en/news-insights/trending/zfmce4ywgunasrqnzt8fhq2 | url-status=live }}</ref><ref>{{Cite press release | url=https://www.prnewswire.com/news-releases/the-michelin-guide-tripadvisor-and-thefork-launch-an-international-strategic-partnership-300968057.html | title=The Michelin Guide, TripAdvisor and TheFork Launch an International Strategic Partnership | publisher=[[PR Newswire]] | date=December 3, 2019 | access-date=January 21, 2023 | archive-date=January 21, 2023 | archive-url=https://web.archive.org/web/20230121151748/https://www.prnewswire.com/news-releases/the-michelin-guide-tripadvisor-and-thefork-launch-an-international-strategic-partnership-300968057.html | url-status=live }}</ref>

In February 2020, the company changed its name from TripAdvisor to Tripadvisor, using a lowercase "a".<ref>{{Cite news | url=https://www.designweek.co.uk/issues/27-january-2-february-2020/tripadvisor-reveals-new-logo-ahead-of-year-long-identity-refresh/ | title=Tripadvisor reveals new logo ahead of year-long identity refresh | first=Henry | last=Wong | work=[[Design Week]] | date=January 31, 2020 | access-date=January 21, 2023 | archive-date=January 21, 2023 | archive-url=https://web.archive.org/web/20230121151750/https://www.designweek.co.uk/issues/27-january-2-february-2020/tripadvisor-reveals-new-logo-ahead-of-year-long-identity-refresh/ | url-status=live }}</ref>

In April 2020, during the [[COVID-19 pandemic]], Tripadvisor announced 600 layoffs in Canada and the United States and 300 more in other countries as part of a 25% reduction in workforce. The company also closed offices in downtown Boston and San Francisco.<ref>{{cite news |last=Gardizy |first=Anissa |title=TripAdvisor cuts 900 jobs as it reduces workforce by 25 percent, closes Boston office |work=[[The Boston Globe]] |url=https://www.bostonglobe.com/2020/04/28/business/tripadvisor-closes-boston-office-reduces-workforce-by-one-quarter/ |date=April 28, 2020 |access-date=April 28, 2020 |archive-date=April 28, 2020 |archive-url=https://web.archive.org/web/20200428204359/https://www.bostonglobe.com/2020/04/28/business/tripadvisor-closes-boston-office-reduces-workforce-by-one-quarter/ |url-status=live }}</ref> In July 2020, Tripadvisor sold 8 brands to Hopjump: Smarter Travel, Airfarewatchdog, BookingBuddy, OneTime, Oyster.com, Family Vacation Critic, What To Pack, and [[Holiday Watchdog]].<ref>{{Cite news | url=https://skift.com/2020/07/17/tripadvisor-is-a-media-business-so-why-did-it-unload-these-8-brands/ | title=Tripadvisor Is a Media Business So Why Did It Unload These 8 Brands? | first=Dennis | last=Schaal | work=[[Skift]] | date=July 17, 2020 | access-date=January 21, 2023 | archive-date=January 21, 2023 | archive-url=https://web.archive.org/web/20230121151750/https://skift.com/2020/07/17/tripadvisor-is-a-media-business-so-why-did-it-unload-these-8-brands/ | url-status=live }}</ref><ref>{{Cite news | url=https://www.bizjournals.com/boston/news/2020/07/16/tripadvisor-sells-eight-brands-to-cambridge-travel.html | title=Tripadvisor sells eight brands to Cambridge travel firm | first=Lucia | last=Maffei | work=[[American City Business Journals]] | date=July 16, 2020 | url-access=subscription | access-date=January 21, 2023 | archive-date=December 25, 2021 | archive-url=https://web.archive.org/web/20211225210645/https://www.bizjournals.com/boston/news/2020/07/16/tripadvisor-sells-eight-brands-to-cambridge-travel.html | url-status=live }}</ref>

On December 8, 2020, China blocked 105 apps, including Tripadvisor, from mobile app stores. The Cyberspace Administration of China stated that the apps were "illegal", and that public concerns were raised around "obscene, pornographic and violent information or fraud, gambling and prostitution".<ref>{{Cite news | first=Michelle | last=Toh | title=Tripadvisor's app, and more than 100 others, have just been blocked in China | url=https://www.cnn.com/2020/12/08/tech/tripadvisor-china-apps-intl-hnk/index.html | work=[[CNN]] | date=December 8, 2020 | access-date=December 8, 2020 | archive-date=December 8, 2020 | archive-url=https://web.archive.org/web/20201208121041/https://www.cnn.com/2020/12/08/tech/tripadvisor-china-apps-intl-hnk/index.html | url-status=live }}</ref><ref>{{Cite news | title=China orders removal of 105 apps, including TripAdvisor | url=https://apnews.com/article/media-prostitution-china-hong-kong-pornography-84314d74600bd87d6dcea77524e43ed7 | work=[[Associated Press]] | date=2021-04-27 | access-date=2021-09-18 | archive-date=2020-12-09 | archive-url=https://web.archive.org/web/20201209152759/https://apnews.com/article/media-prostitution-china-hong-kong-pornography-84314d74600bd87d6dcea77524e43ed7 | url-status=live }}</ref>

In December 2020, the Tripadvisor.com website drew 90.2 million visits, and the Tripadvisor app was among the top 10 travel apps in 26 countries as of January 2021.<ref>{{Cite news |last=Wasiolek |first=Dan |title=Online Travel Agencies' Moats Supported by COVID-19, Key Markets |url=https://www.morningstar.com/articles/1029754/online-travel-agencies-moats-supported-by-covid-19-key-markets |work=[[Morningstar, Inc.]] |date=March 25, 2021 |access-date=March 26, 2021 |archive-date=March 26, 2021 |archive-url=https://web.archive.org/web/20210326132028/https://www.morningstar.com/articles/1029754/online-travel-agencies-moats-supported-by-covid-19-key-markets |url-status=live }}</ref> 

In May 2022, Matt Goldberg was announced as the new CEO of Tripadvisor, replacing [[Stephen Kaufer]].<ref>{{Cite news | url=https://skift.com/2022/05/04/tripadvisor-names-veteran-media-exec-matt-goldberg-as-new-ceo/ | title=Tripadvisor Names Veteran Media Exec Matt Goldberg as New CEO | first=Dennis | last=Schaal | work=[[Skift]] | date=May 5, 2022 | access-date=January 21, 2023 | archive-date=January 21, 2023 | archive-url=https://web.archive.org/web/20230121151748/https://skift.com/2022/05/04/tripadvisor-names-veteran-media-exec-matt-goldberg-as-new-ceo/ | url-status=live }}</ref>

==Controversies==
===Criticism of review system===
Tripadvisor has been the subject of controversy for allowing unsubstantiated anonymous reviews to be posted about any hotel, [[bed and breakfast]], inn, or restaurant.<ref>{{cite news | last=Dodson | first=Sean | date=July 21, 2007 | title=Best of the net: Tripadvisor—the great divide | work=[[The Guardian]] | url=https://www.theguardian.com/travel/2007/jul/21/saturday.travelwebsites | access-date=December 18, 2016 | archive-date=March 8, 2021 | archive-url=https://web.archive.org/web/20210308145904/https://www.theguardian.com/travel/2007/jul/21/saturday.travelwebsites | url-status=live }}</ref>

In May 2021, Tripadvisor was criticized for allowing an offensive review to be posted about the [[Auschwitz-Birkenau State Museum]] in which a visitor described bringing a baby to the [[gas chamber]]s. Tripadvisor initially stated the review complied with submission guidelines but later removed it following backlash on [[social media]].<ref>{{Cite news | last=Kelleher | first=Suzanne Rowan | title=Tripadvisor Removes 'Fun For The Family' Review Of Auschwitz Museum After Backlash On Twitter | url=https://www.forbes.com/sites/suzannerowankelleher/2021/05/07/tripadvisor-removes-fun-for-the-family-review-of-auschwitz-museum-after-backlash-on-twitter/ | work=[[Forbes]] | date=May 7, 2021 | access-date=May 9, 2021 | archive-date=May 9, 2021 | archive-url=https://web.archive.org/web/20210509101301/https://www.forbes.com/sites/suzannerowankelleher/2021/05/07/tripadvisor-removes-fun-for-the-family-review-of-auschwitz-museum-after-backlash-on-twitter/ | url-status=live }}</ref><ref>{{Cite news | title=Massachusetts-based TripAdvisor apologizes, removes insensitive review about Auschwitz Memorial | url=https://www.wcvb.com/article/massachusetts-tripadvisor-apologizes-insensitive-review-auschwitz-memorial/36357216 | work=[[WCVB-TV]] | first=Peter | last=Eliopoulos | date=May 6, 2021 | access-date=January 21, 2023 | archive-date=January 21, 2023 | archive-url=https://web.archive.org/web/20230121151748/https://www.wcvb.com/article/massachusetts-tripadvisor-apologizes-insensitive-review-auschwitz-memorial/36357216 | url-status=live }}</ref><ref>{{Cite news | title=TripAdvisor sorry for Auschwitz review error | url=https://www.bbc.com/news/technology-57023794 | work=[[BBC News]] | date=May 6, 2021 | access-date=May 9, 2021 | archive-date=May 9, 2021 | archive-url=https://web.archive.org/web/20210509101259/https://www.bbc.com/news/technology-57023794 | url-status=live }}</ref>

====Fake reviews====
Fake reviews are common and has led to criticism of the company.<ref>{{Cite journal | url=https://hbr.org/2020/11/how-fake-customer-reviews-do-and-dont-work | title=How Fake Customer Reviews do — and Don't — Work | first1=Davide | last1=Proserpio | first2=Brett | last2=Hollenbeck | first3=Sherry | last3=He | journal=[[Harvard Business Review]] | date=November 24, 2020 | access-date=January 21, 2023 | archive-date=January 21, 2023 | archive-url=https://web.archive.org/web/20230121151753/https://hbr.org/2020/11/how-fake-customer-reviews-do-and-dont-work | url-status=live }}</ref> In March 2014, Tripadvisor's Chinese site came under scrutiny when a user was found to have reviewed 51 Parisian restaurants in one month, while also reviewing 50 hotels in other countries.<ref>{{cite news | last=Attwool | first=Jolyon | date=March 14, 2014 | title=TripAdvisor's China website comes under fire | work=[[The Daily Telegraph]] | url=https://www.telegraph.co.uk/travel/travelnews/10698798/TripAdvisors-China-website-comes-under-fire.html | archive-url=https://ghostarchive.org/archive/20220112/https://www.telegraph.co.uk/travel/travelnews/10698798/TripAdvisors-China-website-comes-under-fire.html | archive-date=2022-01-12 | url-access=subscription | url-status=live}}{{cbignore}}</ref> Separately, in November 2017, [[Oobah Butler]], a journalist for [[Vice Media]], claimed to have made money posting positive reviews for restaurants he never visited, in exchange for payment.<ref name="shed" />

In September 2019, consumer organisation [[Which?]] said Tripadvisor was still failing to stop fake reviews. Its survey of nearly 250,000 reviews for the ten top-ranked hotels in ten popular tourist destinations around the world found that one in seven had "blatant hallmarks" of fake positive reviews.<ref>{{Cite news | title=TripAdvisor is failing to stop fake hotel reviews, says Which? | work=[[The Guardian]] | url=https://www.theguardian.com/travel/2019/sep/06/tripadvisor-failing-to-stop-fake-hotel-reviews-which | date=September 6, 2019 | access-date=September 6, 2019 | archive-date=September 6, 2019 | archive-url=https://web.archive.org/web/20190906132409/https://www.theguardian.com/travel/2019/sep/06/tripadvisor-failing-to-stop-fake-hotel-reviews-which | url-status=live }}</ref><ref>{{Cite web |last=Buckley |first=Julia |date=2019-09-06 |title=TripAdvisor defends itself against claim that up to one in seven reviews might be fake |url=https://www.cnn.com/travel/article/tripadvisor-fake-review-investigation/index.html |access-date=2023-10-07 |website=CNN |language=en}}</ref>

====Phantom establishments====
In May 2013, a fake restaurant was set up by a disgruntled businessman and reportedly had diners looking for the eatery in an alley filled with rubbish bins. The fake listing went undetected on Tripadvisor for about two months.<ref>{{Cite news | date=July 29, 2013 | title=Fake restaurant on TripAdvisor sends diners to alley filled with rubbish bins| work=[[Fox News]] | url=https://www.foxnews.com/food-drink/fake-restaurant-on-tripadvisor-sends-diners-to-alley-filled-with-garbage-cans | access-date=January 24, 2017 | archive-date=February 2, 2017 | archive-url=https://web.archive.org/web/20170202092318/http://www.foxnews.com/food-drink/2013/07/29/fake-restaurant-on-tripadvisor-sends-diners-to-alley-filled-with-garbage-cans.html | url-status=live }}</ref>

In November 2017, journalist [[Oobah Butler]] used fake reviews to boost a nonexistent restaurant named [[The Shed at Dulwich]] to the top of Tripadvisor rankings for restaurants in London.<ref name="shed">{{cite news|last=GRAFTON-GREEN|first=PATRICK|date=December 6, 2017|title=Writer 'tricks' TripAdvisor into making his shed top London restaurant|work=[[Evening Standard]]|url=https://www.standard.co.uk/news/london/dulwich-shed-becomes-tripadvisors-number-one-ranked-restaurant-in-london-after-fake-reviews-a3712606.html|access-date=January 23, 2018|archive-date=November 9, 2020|archive-url=https://web.archive.org/web/20201109032051/https://www.standard.co.uk/news/london/dulwich-shed-becomes-tripadvisors-number-one-ranked-restaurant-in-london-after-fake-reviews-a3712606.html|url-status=live}}</ref><ref>{{cite news|last=Low|first=Valentine|date=December 7, 2017|title=Prankster Oobah Butler tricks TripAdvisor into thinking his shed is London's best restaurant|work=[[The Times]]|url=https://www.thetimes.com/travel/destinations/uk-travel/england/london-travel/prankster-oobah-butler-cooks-up-top-restaurant-the-shed-at-dulwich-fx6hfwj89|access-date=January 23, 2018|archive-date=March 9, 2021|archive-url=https://web.archive.org/web/20210309053154/https://www.thetimes.co.uk/article/prankster-oobah-butler-cooks-up-top-restaurant-the-shed-at-dulwich-fx6hfwj89|url-status=live}}</ref><ref>{{cite news |title=The Shed At Dulwich |work=[[Vice (magazine)|Vice]] |url=https://www.vice.com/en/tag/the-shed-at-dulwich/ |access-date=2018-01-23 |archive-date=2018-01-24 |archive-url=https://web.archive.org/web/20180124070553/https://www.vice.com/en_au/topic/the-shed-at-dulwich |url-status=live }}</ref><ref>{{cite news|last=McGrath|first=Katherine|date=December 15, 2017|title=How a Fake Restaurant in a Garden Shed Became London's Top-Rated Eatery on TripAdvisor|work=[[Architectural Digest]]|url=https://www.architecturaldigest.com/story/the-shed-at-dulwich|access-date=January 17, 2020|archive-date=February 27, 2020|archive-url=https://web.archive.org/web/20200227141219/https://www.architecturaldigest.com/story/the-shed-at-dulwich|url-status=live}}</ref><ref>{{cite news |last=Butler |first=Oobah |date=December 6, 2017 |title=I Made My Shed the Top-Rated Restaurant on TripAdvisor |work=[[Vice (magazine)|Vice]] |url=https://www.vice.com/en/article/i-made-my-shed-the-top-rated-restaurant-on-tripadvisor/ |access-date=January 17, 2020 |archive-date=December 15, 2019 |archive-url=https://web.archive.org/web/20191215024550/https://www.vice.com/en_us/article/434gqw/i-made-my-shed-the-top-rated-restaurant-on-tripadvisor |url-status=live }}</ref>

====Reviews alleging crime====
In November 2017, Tripadvisor deleted reviews by two women who were allegedly raped at the [[Iberostar]] Paraiso Maya in [[Playa del Carmen]] in separate incidents 2010 and 2015, one of which involved a hotel security guard. The women said they received assurances from hotel staff that they would contact the authorities, but the staff failed to take any follow-up action. The women then posted advisories and warnings on Tripadvisor, but the reviews were deleted. The review of first victim, Kristie Love, was eventually reinstated, but the company claimed the review of the second victim, Jamie Valeri, was "hearsay" and it was not reinstated. The reports also highlighted at least 12 other such incidents at hotels and resorts across Mexico, including one of a 29-year-old man who was raped by a massage therapist at a resort in the same area, where reviewers had attempted to warn people through reviews on the company's site about criminal incidents that the resorts and local authorities had failed to pursue any criminal or legal action for, only to have those reviews either taken down or declined for posting by Tripadvisor.<ref>{{Cite news |last=Schwartz |first=Karen |title=New TripAdvisor Warnings on Sexual Assault Draw Criticism |url=https://www.nytimes.com/2017/11/14/travel/tripadvisor-warnings-criticism.html |work=[[The New York Times]] |date=November 14, 2017 |url-access=limited |access-date=September 6, 2019 |archive-date=September 6, 2019 |archive-url=https://web.archive.org/web/20190906133638/https://www.nytimes.com/2017/11/14/travel/tripadvisor-warnings-criticism.html |url-status=live }}</ref><ref>{{cite news |date=November 1, 2017 |title=Tourists: TripAdvisor removed Mexico resorts warnings |work=[[Milwaukee Journal Sentinel]] |url=https://www.jsonline.com/story/news/investigations/2017/11/01/tripadvisor-removed-warnings-rapes-and-injuries-mexico-resorts-tourists-say/817172001/ |access-date=January 17, 2020 |archive-date=February 10, 2020 |archive-url=https://web.archive.org/web/20200210165945/https://www.jsonline.com/story/news/investigations/2017/11/01/tripadvisor-removed-warnings-rapes-and-injuries-mexico-resorts-tourists-say/817172001/ |url-status=live }}</ref><ref>{{cite news | last=DOKOUPIL | first=TONY | date=November 2, 2017 | title=TripAdvisor accused of deleting reviews that raised red flags | work=[[CBS News]] | url=https://www.cbsnews.com/news/tripadvisor-accused-of-deleting-reviews-that-raised-red-flags/ | access-date=November 3, 2017 | archive-date=November 3, 2017 | archive-url=https://web.archive.org/web/20171103220918/https://www.cbsnews.com/news/tripadvisor-accused-of-deleting-reviews-that-raised-red-flags/ | url-status=live }}</ref> 

====Offers by Meriton of inducements to guests in exchange for reviews====
In October 2015, an ex-hotel manager at [[Meriton]] said guests were offered inducements to change ratings they left on the site.<ref>{{cite news |last=Lewis |first=David |date=October 21, 2015 |title=Meriton allegedly prevents guests from giving negative reviews, bribes them to improve ratings on Tripadvisor |work=[[ABC News (Australia)|ABC News]] |url=https://www.abc.net.au/news/2015-10-21/meriton-apartments-allegedly-cheating-tripadvisor-system/6870256 |access-date=2020-01-17 |archive-date=2020-08-18 |archive-url=https://web.archive.org/web/20200818063519/https://www.abc.net.au/news/2015-10-21/meriton-apartments-allegedly-cheating-tripadvisor-system/6870256 |url-status=live }}</ref> In 2018, Meriton was fined AU$3 million by the [[Australian Competition & Consumer Commission]] for misleading consumers.<ref>{{cite news|title=Meriton fined $3m for manipulating Tripadvisor hotel reviews|work=[[The Guardian]]|agency=[[Associated Press]]|url=https://www.theguardian.com/travel/2018/jul/31/meriton-fined-3m-for-manipulating-tripadvisor-hotel-reviews|date=July 31, 2018|access-date=January 17, 2020|archive-date=February 28, 2020|archive-url=https://web.archive.org/web/20200228232845/https://www.theguardian.com/travel/2018/jul/31/meriton-fined-3m-for-manipulating-tripadvisor-hotel-reviews|url-status=live}}</ref><ref>{{cite news |last=Williams |first=David |title=Australian hotel chain fined $2.2 million for manipulating TripAdvisor reviews |work=[[CNN]] |url=https://www.cnn.com/travel/article/australia-tripadvisor-hotel-fined-trnd/index.html |date=July 31, 2018 |access-date=January 17, 2020 |archive-date=March 1, 2020 |archive-url=https://web.archive.org/web/20200301201836/https://www.cnn.com/travel/article/australia-tripadvisor-hotel-fined-trnd/index.html |url-status=live }}</ref><ref>{{cite press release|url=https://www.accc.gov.au/media-release/meriton-to-pay-3-million-for-misleading-consumers-on-tripadvisor|title=Meriton to pay $3 million for misleading consumers on TripAdvisor|publisher=[[Australian Competition & Consumer Commission]]|date=July 31, 2018|access-date=January 17, 2020|archive-date=February 26, 2020|archive-url=https://web.archive.org/web/20200226083649/https://www.accc.gov.au/media-release/meriton-to-pay-3-million-for-misleading-consumers-on-tripadvisor|url-status=live}}</ref>

====Malicious reviews====
In 2012, an action was brought in a [[Sheriff Court]] in Scotland, by Richard Gollin, the owner of a guesthouse in the [[Outer Hebrides]] who claimed damages for malicious statements. Tripadvisor first asserted that the Scottish courts lacked jurisdiction since it is based in the United States. However, it later conceded that it could be sued in the UK's jurisdictions. The court ruled that Tripadvisor's [[terms of use]] constituted a contract, which was actionable/enforceable by the business being reviewed. The case was found to involve issues relating to the Unfair Terms in Consumer Contracts Act of 1977, and these issues were referred to a higher court in [[Stornoway]]. The plaintiff eventually dropped the case because he could not afford to pursue it.<ref>{{cite news |date=24 August 2016 |title=You can be sued over a bad TripAdvisor review—here's how to avoid it |work=[[Reach plc]] |url=https://www.examinerlive.co.uk/news/west-yorkshire-news/you-can-sued-over-bad-11794747 |access-date=17 January 2020 |archive-date=29 February 2020 |archive-url=https://web.archive.org/web/20200229215036/https://www.examinerlive.co.uk/news/west-yorkshire-news/you-can-sued-over-bad-11794747 |url-status=live }}</ref><ref>{{cite news|last=Coldwell|first=Will|date=November 19, 2014|title=TripAdvisor: a history of complaints|work=[[The Guardian]]|url=https://www.theguardian.com/travel/2014/nov/19/tripadvisor-hotels-fine-bad-reviews-lawsuits|access-date=January 17, 2020|archive-date=March 3, 2020|archive-url=https://web.archive.org/web/20200303065620/https://www.theguardian.com/travel/2014/nov/19/tripadvisor-hotels-fine-bad-reviews-lawsuits|url-status=live}}</ref>

In March 2015, Dietmar Doering, a German hotelier based in [[Sri Lanka]] accused Tripadvisor of hosting malicious reviews of his resort ''The Cosy Beach'' in [[Marawila]]. He claimed he was compelled to take legal action for the estimated damages of US$500,000.<ref>{{cite news |last=Kanagasingam |first=Rajkumar |date=March 27, 2015 |title=TripAdvisor's misleading reviews damage Sri Lankan resort's global image |work=[[Daily FT]] |url=http://www.ft.lk/travel-tourism/tripadvisors-misleading-reviews-damage-sri-lankan-resorts-global-image/27-399769 |access-date=January 17, 2020 |archive-date=March 1, 2020 |archive-url=https://web.archive.org/web/20200301201837/http://www.ft.lk/travel-tourism/tripadvisors-misleading-reviews-damage-sri-lankan-resorts-global-image/27-399769 |url-status=live }}</ref>

====Fake reviews due to political affiliations of establishment====
In 2019, a guesthouse being used as the headquarters for [[Reform UK]] was "[[Internet troll|trolled]]" by hundreds of users leaving one-star reviews on Tripadvisor. The guesthouse in Norfolk was owned by the husband of [[Catherine Blaiklock]], the leader of the political party.<ref>{{Cite news |last=Shukman |first=Harry |title=Nigel Farage's Brexit Party trolled on TripAdvisor over B&B |work=[[The Times]] |url=https://www.thetimes.com/uk/politics/article/nigel-farage-s-brexit-party-trolled-on-tripadvisor-over-b-b-t2t28rfr8 |date=February 20, 2019 |issn=0140-0460 |access-date=September 18, 2021 |archive-date=September 18, 2021 |archive-url=https://web.archive.org/web/20210918015737/https://www.thetimes.co.uk/article/nigel-farage-s-brexit-party-trolled-on-tripadvisor-over-b-b-t2t28rfr8 |url-status=live }}</ref>

===Fine for Improper commercial practices===
In December 2014, the Italian Antitrust Authority fined Tripadvisor €500,000 for improper commercial practices on the Tripadvisor website.<ref>{{cite news | date=December 23, 2014 | title=Italy fines TripAdvisor €500,000 over false reviews | work=[[The Guardian]] | agency=[[Associated Press]] | url=https://www.theguardian.com/travel/2014/dec/23/italy-fines-tripadvisor-500000 | access-date=January 17, 2020 | archive-date=February 15, 2020 | archive-url=https://web.archive.org/web/20200215152050/https://www.theguardian.com/travel/2014/dec/23/italy-fines-tripadvisor-500000 | url-status=live }}</ref><ref>{{cite news|date=December 22, 2014|title=Tripadvisor fined by Italian competition regulator|work=[[BBC News]]|url=https://www.bbc.com/news/business-30583483|access-date=June 20, 2018|archive-date=December 3, 2018|archive-url=https://web.archive.org/web/20181203111230/https://www.bbc.com/news/business-30583483|url-status=live}}</ref> The Italian Authority said Tripadvisor and its Italian arm should stop publishing misleading information about the sources of the reviews. In June 2015, a fake restaurant created by a newspaper rose to the top of the site's rankings in Italy.<ref>{{cite news|last=Fenton|first=Siobhan|title=TripAdvisor denies rating system is flawed, after fake restaurant tops rankings in Italy|work=[[The Independent]]|url=https://www.independent.co.uk/life-style/gadgets-and-tech/news/tripadvisor-denies-rating-system-is-flawed-after-fake-restaurant-tops-rankings-in-italy-10354818.html|date=June 30, 2015|access-date=September 17, 2017|archive-date=July 28, 2017|archive-url=https://web.archive.org/web/20170728064736/http://www.independent.co.uk/life-style/gadgets-and-tech/news/tripadvisor-denies-rating-system-is-flawed-after-fake-restaurant-tops-rankings-in-italy-10354818.html|url-status=live}}</ref>

In August 2013, Kenneth Seaton lost a $10 million lawsuit against the company in which he claimed that the ranking for his Grand Resort Hotel and Convention Center in [[Pigeon Forge, Tennessee]], as "America's dirtiest hotel" was based on unsubstantiated rumors.<ref>{{cite news|last=Stempel|first=Jonathan|date=August 28, 2013|title=Owner of America's 'dirtiest' hotel loses TripAdvisor lawsuit|work=[[Reuters]]|url=https://www.reuters.com/article/tripadvisor-dirtyhotel-lawsuit/owner-of-americas-dirtiest-hotel-loses-tripadvisor-lawsuit-idUSL2N0GT0RH20130828|access-date=January 17, 2020|archive-date=February 23, 2020|archive-url=https://web.archive.org/web/20200223032908/https://www.reuters.com/article/tripadvisor-dirtyhotel-lawsuit/owner-of-americas-dirtiest-hotel-loses-tripadvisor-lawsuit-idUSL2N0GT0RH20130828|url-status=live}}</ref><ref>{{cite news|last=WEISS|first=DEBRA CASSENS|date=August 29, 2013|title=Named No. 1 'dirtiest' hotel, resort sues TripAdvisor and loses in 6th Circuit|work=[[ABA Journal]]|url=http://www.abajournal.com/news/article/named_no._1_dirtiest_hotel_resort_sues_tripadvisor_and_loses_in_6th_circuit|access-date=January 17, 2020|archive-date=March 18, 2020|archive-url=https://web.archive.org/web/20200318060701/https://www.abajournal.com/news/article/named_no._1_dirtiest_hotel_resort_sues_tripadvisor_and_loses_in_6th_circuit|url-status=live}}</ref><ref>{{cite news | last=Seiffert | first=Don | date=August 29, 2013 | title=Owner of 'dirtiest hotel' denied chance to sue TripAdvisor—again | work=[[American City Business Journals]] | url=https://www.bizjournals.com/boston/blog/techflash/2013/08/dirtiest-hotel-tripadvisor-lawsuit.html | access-date=January 17, 2020 | archive-date=March 8, 2021 | archive-url=https://web.archive.org/web/20210308122446/https://www.bizjournals.com/boston/blog/techflash/2013/08/dirtiest-hotel-tripadvisor-lawsuit.html | url-status=live }}</ref>

===Breaches of advertising standards===
In September 2011, after receiving a complaint submitted by online investigations company [[KwikChex]], the UK [[Advertising Standards Authority (United Kingdom)|Advertising Standards Authority]] (ASA) launched a formal investigation into Tripadvisor's claims to provide trustworthy and honest reviews from travelers.<ref>{{cite news|last=Sweney|first=Mark|date=September 2, 2011|title=ASA to Investigate TripAdvisor|work=[[The Guardian]]|url=https://www.theguardian.com/media/2011/sep/02/tripadvisor-asa-investigation-reviews|access-date=December 18, 2016|archive-date=February 2, 2017|archive-url=https://web.archive.org/web/20170202112514/https://www.theguardian.com/media/2011/sep/02/tripadvisor-asa-investigation-reviews|url-status=live}}</ref> The ASA found that Tripadvisor "should not claim or imply that all its reviews were from real travellers, or were honest, real or trusted",<ref>{{cite news|date=February 1, 2012|title=TripAdvisor rebuked over 'trust' claims on review site|work=[[BBC News]]|url=https://www.bbc.co.uk/news/technology-16823012|access-date=June 20, 2018|archive-date=November 29, 2017|archive-url=https://web.archive.org/web/20171129224653/http://www.bbc.co.uk/news/technology-16823012|url-status=live}}</ref> and as a result of the investigation, Tripadvisor was ordered to remove the slogan "reviews you can trust" from its UK web site.<ref>{{cite news|date=February 1, 2012|title=Trip Advisor rebuked over 'trust' claims by ASA|work=[[BBC News]]|url=https://www.bbc.co.uk/news/technology-16823012|access-date=June 20, 2018|archive-date=November 29, 2017|archive-url=https://web.archive.org/web/20171129224653/http://www.bbc.co.uk/news/technology-16823012|url-status=live}}</ref> It changed its hotel review section slogan to "reviews from our community". Tripadvisor said the branding change had been planned for some time and that changes began in June 2011, before the ASA investigation.<ref>{{cite news|last=Smith|first=Oliver|date=September 13, 2011|title=TripAdvisor removes 'reviews you can trust' slogan from website|work=[[The Daily Telegraph]]|url=https://www.telegraph.co.uk/travel/travelnews/8760616/TripAdvisor-removes-reviews-you-can-trust-slogan-from-website.html |archive-url=https://ghostarchive.org/archive/20220112/https://www.telegraph.co.uk/travel/travelnews/8760616/TripAdvisor-removes-reviews-you-can-trust-slogan-from-website.html |archive-date=2022-01-12 |url-access=subscription |url-status=live}}{{cbignore}}</ref> ASA commented that "it was concerned that consumers might be fooled by fraudulent posts since the entries could be made without any form of verification", but recognized that Tripadvisor used "advanced and highly effective fraud systems" in an attempt to identify and remove fake content.<ref>{{cite news |date=March 8, 2012 |title=TripAdvisor rebuked over 'trust' claims on review site |work=[[BBC News]] |url=https://www.bbc.com/news/technology-16823012 |access-date=January 17, 2020 |archive-date=July 26, 2019 |archive-url=https://web.archive.org/web/20190726225553/https://www.bbc.com/news/technology-16823012 |url-status=live }}</ref>[[File:Tripadvisor ITB2014.jpg|thumbnail|Tripadvisor booth at [[ITB Berlin]], 2014]]Approximately 30 hotels have been penalized on the website by the company for suspicious reviews, including a [[Cornwall]] hotel that bribed guests to leave positive reviews of the hotel.<ref>{{cite news|date=10 July 2011|title=Cornwall hotel bribes guests to write good reviews on TripAdvisor.com|work=[[Daily Mirror]]|url=https://www.mirror.co.uk/news/uk-news/cornwall-hotel-bribes-guests-to-write-140593|access-date=3 April 2018|archive-date=27 June 2018|archive-url=https://web.archive.org/web/20180627005309/https://www.mirror.co.uk/news/uk-news/cornwall-hotel-bribes-guests-to-write-140593|url-status=live}}</ref>

Tripadvisor has stated that reviews are subject to a verification process which considers the [[IP address]] and email address of the author, and tries to detect any suspicious patterns or obscene or abusive language.<ref>{{cite news |last=Fox |first=Linda |date=May 28, 2015 |title=Online DNA—how TripAdvisor puts reviews under the microscope |work=Phocuswire |url=https://www.phocuswire.com/Online-DNA-how-TripAdvisor-puts-reviews-under-the-microscope |access-date=January 17, 2020 |archive-date=February 29, 2020 |archive-url=https://web.archive.org/web/20200229000541/https://www.phocuswire.com/Online-DNA-how-TripAdvisor-puts-reviews-under-the-microscope |url-status=live }}</ref> The website also allows the community of users to report suspicious content, which is then assessed by Tripadvisor staff.<ref>{{cite news|last=Hall|first=Richard|date=September 12, 2011|title=TripAdvisor removes its 'reviews you can trust' slogan|work=[[The Independent]]|url=https://www.independent.co.uk/travel/news-and-advice/tripadvisor-removes-its-reviews-you-trust-slogan-2353669.html|access-date=September 17, 2017|archive-date=March 22, 2018|archive-url=https://web.archive.org/web/20180322091758/https://www.independent.co.uk/travel/news-and-advice/tripadvisor-removes-its-reviews-you-trust-slogan-2353669.html|url-status=live}}</ref>

===Data breach===
In March 2011, Tripadvisor informed its members that it suffered a [[data breach]] and an unauthorized party had stolen some of its email list and might use it for [[spamming]]. No passwords or other information was stolen.<ref>{{cite news | url=https://financialpost.com/technology/tripadvisor-hacked-member-emails-stolen | title=TripAdvisor hacked, member emails stolen | first=Jameson | last=Berkow | work=[[Financial Post]] | date=March 24, 2011 | access-date=January 21, 2023 | archive-date=December 8, 2021 | archive-url=https://web.archive.org/web/20211208100852/https://financialpost.com/technology/tripadvisor-hacked-member-emails-stolen | url-status=live }}</ref>

===Drip pricing===
In July 2012, Tripadvisor was fined $80,000 by the [[United States Department of Transportation]] for violating fair trading regulations requiring taxes and fees to be shown for prices quoted for airfares, a practice known as [[drip pricing]]. The rule had come into effect in January of that year.<ref>{{cite news | url=https://www.latimes.com/business/la-xpm-2012-jul-13-la-fi-mo-tripadvisor-fined-20120713-story.html | work=[[Los Angeles Times]] | first=Hugo | last=Martin | title=TripAdvisor fined for violating airfare advertising rule | date=July 13, 2012 | url-access=limited | access-date=January 17, 2020 | archive-date=February 26, 2020 | archive-url=https://web.archive.org/web/20200226212356/https://www.latimes.com/business/la-xpm-2012-jul-13-la-fi-mo-tripadvisor-fined-20120713-story.html | url-status=live }}</ref>

===Involvement in Israeli settlements===

{{See also|List of companies operating in West Bank settlements}}

On 12 February 2020, the [[United Nations]] published a [[List of companies operating in West Bank settlements|database]] of all business enterprises involved in specified activities relating to the [[Israeli settlement]]s in the [[Palestinian territories]], including [[East Jerusalem]], and in the [[Golan Heights]].<ref name="unlist_ohchr">{{cite news |date=12 February 2020 |title=UN rights office issues report on business activities related to settlements in the Occupied Palestinian Territory |url=https://www.ohchr.org/EN/NewsEvents/Pages/DisplayNews.aspx?NewsID=25542 |work=[[Office of the United Nations High Commissioner for Human Rights]] |access-date=5 July 2021 |archive-date=9 July 2021 |archive-url=https://web.archive.org/web/20210709093910/https://www.ohchr.org/EN/NewsEvents/Pages/DisplayNews.aspx?NewsID=25542 |url-status=live }}</ref><ref name="unlist_reliefweb">{{cite news |date=14 February 2020 |title=Database of all business enterprises involved in certain activities relating to Israeli settlements in East Jerusalem and the West Bank (A/HRC/43/71) |url=https://reliefweb.int/report/occupied-palestinian-territory/database-all-business-enterprises-involved-certain-activities |work=[[ReliefWeb]] |access-date=5 July 2021 |archive-date=9 July 2021 |archive-url=https://web.archive.org/web/20210709183439/https://reliefweb.int/report/occupied-palestinian-territory/database-all-business-enterprises-involved-certain-activities |url-status=live }}</ref> Tripadvisor has been listed on the database in light of its involvement in activities related to "the provision of services and utilities supporting the maintenance and existence of settlements".<ref name="unlist_ohchr" /><ref name="unlist_reliefweb" /> The [[International Community|international community]] considers Israeli settlements built on [[Israeli-occupied territories|land occupied by Israel]] to be [[International law and Israeli settlements|in violation of international law]].<ref name="unsc2334">{{cite news |date=23 December 2016 |title=S/RES/2334(2016) |url=https://undocs.org/S/RES/2334(2016) |work=[[United Nations Security Council]] |access-date=5 July 2021 |archive-date=20 May 2019 |archive-url=https://web.archive.org/web/20190520043015/https://undocs.org/S/RES/2334(2016) |url-status=live }}</ref><ref name="icj_settlements">{{cite news |date=9 July 2004 |title=Legal Consequences of the Construction of a Wall in the Occupied Palestinian Territory |url=https://www.icj-cij.org/public/files/case-related/131/131-20040709-ADV-01-00-EN.pdf |work=[[International Court of Justice]] |access-date=5 July 2021 |archive-date=19 August 2021 |archive-url=https://web.archive.org/web/20210819215720/https://www.icj-cij.org/public/files/case-related/131/131-20040709-ADV-01-00-EN.pdf |url-status=live }}</ref><ref name="icc_settlements">{{cite news |date=5 December 2001 |title=Conference of High Contracting Parties to the Fourth Geneva Convention |url=https://www.icrc.org/en/doc/resources/documents/statement/57jrgw.htm |work=[[International Committee of the Red Cross]] |access-date=5 July 2021 |archive-date=9 July 2021 |archive-url=https://web.archive.org/web/20210709182533/https://www.icrc.org/en/doc/resources/documents/statement/57jrgw.htm |url-status=live }}</ref>

===Denigration===
On November 21, 2022, the Paris Commercial Court ordered Tripadvisor to pay €57,000 in damages and other costs to Viaticum, the company that operates the Bourse-des-vols.com website, for denigration.<ref>{{Cite web | url=https://www.legalis.net/actualite/tripadvisor-condamnee-pour-denigrement/ | title=Tripadvisor condamnée pour dénigrement | trans-title=Tripadvisor condemned for denigration | language=fr | access-date=2022-12-27 | archive-date=2022-12-27 | archive-url=https://web.archive.org/web/20221227162009/https://www.legalis.net/actualite/tripadvisor-condamnee-pour-denigrement/ | url-status=live }}</ref><ref>{{Cite news | url=https://www.air-journal.fr/2022-12-17-bourse-des-vols-fait-condamner-lamericain-tripadvisor-pour-denigrement-5244977.html | title=BOURSE-DES-VOLS FAIT CONDAMNER L'AMÉRICAIN TRIPADVISOR POUR DÉNIGREMENT | trans-title=BOURSE-DES-VOLS CONDEMNS THE AMERICAN TRIPADVISOR FOR DENIGRATION | work=air-journal.fr | date=December 17, 2022 | first=Ricardo | last=Moraes | language=fr | access-date=2022-12-27 | archive-date=2022-12-27 | archive-url=https://web.archive.org/web/20221227162022/https://www.air-journal.fr/2022-12-17-bourse-des-vols-fait-condamner-lamericain-tripadvisor-pour-denigrement-5244977.html | url-status=live }}</ref>

==Awards==
In 2019, Tripadvisor was named America's Best Midsize Employer by ''[[Forbes]]''.<ref>{{cite news|last=Valet|first=Vicky|date=April 17, 2019|title=Best Midsize Employer|work=[[Forbes]]|url=https://www.forbes.com/sites/vickyvalet/2019/04/17/americas-best-midsize-employers-2019/|access-date=April 18, 2019|archive-date=April 18, 2019|archive-url=https://web.archive.org/web/20190418130126/https://www.forbes.com/sites/vickyvalet/2019/04/17/americas-best-midsize-employers-2019/|url-status=live}}</ref>

== See also ==
* [[Holiday cottage]]
* [[Vacation rental]]

==References==
{{Reflist}}

==External links==
{{commons category}}
* {{Official website|https://www.tripadvisor.com}}
{{Finance links
| name = TripAdvisor, Inc.
| google = TRIP
| yahoo = TRIP
| reuters = TRIP.O
| bloomberg = TRIP:US
| symbol = TRIP
| sec_cik = 1526520
}}
{{Liberty Interactive}}
{{Expedia, Inc.}}
{{Travel ticket search engines}}
{{Volunteered geographic information}}
{{Authority control|state=expanded}}

[[Category:Tripadvisor| ]]
[[Category:2000 establishments in Massachusetts]]
[[Category:2004 mergers and acquisitions]]
[[Category:2011 initial public offerings]]
[[Category:American review websites]]
[[Category:American travel websites]]
[[Category:American companies established in 2000]]
[[Category:Companies based in Norfolk County, Massachusetts]]
[[Category:Companies listed on the Nasdaq]]
[[Category:Consumer guides]]
[[Category:Corporate spin-offs]]
[[Category:Expedia Group]]
[[Category:Hospitality companies established in 2000]]
[[Category:Internet properties established in 2000]]
[[Category:Needham, Massachusetts]]
[[Category:Online marketplaces of the United States]]
[[Category:Online travel agencies]]
[[Category:Software companies based in Massachusetts]]
[[Category:Software companies established in 2000]]
[[Category:Software companies of the United States]]
[[Category:Travel and holiday companies of the United States]]
[[Category:Volunteered geographic information]]