View source for Mobile virtual network operator

{{Short description|Wireless telecom service reseller}}
[[File:MTN Network towers 02.jpg|thumb|An MVNO does not own its own network infrastructure, and simply uses an MNO's infrastructure.]]
{{Use dmy dates|date=May 2017}}
A '''mobile virtual network operator''' ('''MVNO''') is a wireless communications services provider that does not own the [[Base station subsystem|wireless network infrastructure]] over which it provides services to its customers. An MVNO enters into a business agreement with a [[mobile network operator]] (MNO) to obtain bulk access to network services at wholesale rates, then sets retail prices independently.<ref>{{cite web|author=Allan Rasmussen |url=http://www.yozzo.com/mvno-academy/mvno-definition/ |title=MVNO Definition |publisher=Yozzo.com |date=2007-02-09 |access-date=2017-07-04}}</ref> An MVNO may use its own customer service, billing support systems, marketing, and sales personnel, or it could employ the services of a [[mobile virtual network enabler]] (MVNE).<ref>{{cite web|url=https://www.yozzo.com/mvno-academy/mobile-virtual-network-enabler-mvne/ |title=Mobile Virtual Network Enabler (MVNE) |date=20 August 2022 |publisher=Yozzo, Allan Rasmussen |access-date=2023-02-18}}</ref>

==History==
MVNO agreements with network operators date back to the 1990s, when the European and Australian telecom markets saw market liberalization, new regulatory frameworks, better [[2G]] network technology, and a subsequent jump in wireless subscriber numbers.<ref>{{Cite journal|last=Van Thanh|first=Do|date=2001|title=Guest Editorial|url=https://www.telenor.com/wp-content/uploads/2012/05/T01_4.pdf|journal=Telektronikk}}</ref><ref name=":02">{{cite web|url=https://www.itu.int/osg/spu/ni/3G/casestudies/GSM-FINAL.pdf |title=GSM Paper |access-date=2017-07-04}}</ref> Though the new [[2G]] networks more efficiently managed the limited [[frequency band]]s allocated to wireless service, new mobile entrants were still limited by their ability to access frequency bands in a restricted [[Radio spectrum|spectrum]].<ref>{{cite web|url=https://web.fe.up.pt/~mleitao/CMOV/Tecnico/GSM_Sempere.html |title=An overview of the GSM system by Javier Gozalvez Sempere |publisher=Web.fe.up.pt |access-date=2017-07-04}}</ref>

With European markets newly open to competition and new technology enabling better service and cheaper handsets, there was a massive surge in demand for cellular phones.<ref name=":02" /> In the midst of this swell, Sense Communications fought for access to MNO spectrum in [[Scandinavia]] in 1997.<ref>{{cite web|url=http://lup.lub.lu.se/luur/download?func=downloadFile&recordOId=1349075&fileOId=2433717|title=Mobile Virtual Network Operators in Europe. Strategic and Legal Analysis|last=Sasinovskaya|first=Olga}}</ref> Sense was able to establish an MVNO agreement with [[Sonera]] in Finland, but it failed to persuade MNOs in Sweden, Denmark, and Norway.<ref>{{cite web|author=Allan T. Rasmussen |url=http://www.yozzo.com/mvno-academy/the-history-of-mvno/ |title=The History of MVNO |date=31 July 2016 |publisher=Yozzo.com |access-date=2017-07-04}}</ref> Sense then appealed to EU regulators, citing provisions that required certain MNOs to allow new entrants interconnection. While Sense's claim was denied, in November 1999, the company signed a service provider agreement with Telia/Telenor Mobile for GSM network capacity access, allowing Sense to offer services to its own customers in Sweden and Norway.<ref>{{cite web|url=https://www.telenor.com/media/press-releases/1999/sense-communications-buys-gsm-network-capacity-from-teliatelenor-mobile/|title=Sense Communications buys GSM network capacity from Telia/Telenor Mobile|date=23 November 1999|publisher= Telenor|access-date=23 July 2016}}</ref>

Despite Sense's initial failure, the regulator in Denmark saw the promise in the MVNO model as a cost-effective route for telecom companies to enter the market and in May 2000, legislation passed that required network operators with significant market power to open up access to their infrastructure.<ref>{{cite web|url=https://www.itu.int/osg/spu/ni/competition/casestudies/denmark/Denmark%20Case%20Study%201101.pdf |title=COMPETITION POLICY IN TELECOMMUNICATIONS: THE CASE OF DENMARK |publisher=International Telecommunication Union |date=2002-11-01 |access-date=2017-07-04}}</ref> By August of that same year, the MNO [[SONOFON]] had solidified the first viable MVNO agreement with [[Tele2]]. This agreement provided Tele2 with access to SONOFON's network for both mobile and roaming services, the latter of which had been requested by (and denied to) Sense Communications. With the new regulations in place, MVNOs in Scandinavia eventually grew to a [[market share]] of above 10%.<ref>{{cite web |url=http://www.analysysmason.com/About-Us/News/Newsletter/Is-there-a-glass-ceiling-for-MVNOs/ |title=Analysys Mason |publisher=Analysys Mason |date=2011-06-28 |access-date=2017-07-04 |archive-url=https://web.archive.org/web/20181015003019/http://www.analysysmason.com/About-Us/News/Newsletter/Is-there-a-glass-ceiling-for-MVNOs/ |archive-date=15 October 2018 |url-status=dead }}</ref>

By 2008, US wireless subscribers had a choice between around 40 MVNOs. According to the FCC, approximately 7% of all U.S. mobile subscribers were served by resellers, including MVNOs, and analysts found that the 15.1 million wireless subscribers served by resellers by the end of 2006 had increased by 1.6 million over the previous year.<ref>{{cite web|url=https://apps.fcc.gov/edocs_public/attachmatch/FCC-08-28A1.pdf |title=Annual Report and Analysis of Competitive Market Conditions with Respect to Commercial Mobile Services |publisher=Federal Communications Commission |date=2008-02-01 |access-date=2017-07-04}}</ref>

==Types==
MVNOs are distinguished by their commitment to owning and managing the operational components of the MVNO business model,<ref>{{cite web|url=http://www.yozzo.com/mvno-academy/mvno-types-and-operational-models/ |title=MVNO Types and Operational Models |publisher=Yozzo.com |date=2016-07-10 |access-date=2017-07-04}}</ref> consisting of: 
* Access to basic network infrastructure, like base stations, transceivers, home location registers, and switching centres. 
* Service packaging, pricing, and billing systems, including value-added services like voicemail and missed call notifications.
* Consumer-facing aspects like sales, marketing, and [[customer relationship management]] activities like customer care and dispute resolution.

Because MVNOs are effectively defined by their lack of spectrum licenses, an MVNO necessarily will need to have agreements in place to access the network of at least one MNO. The type of MVNO is determined by how "thick" or "thin" a technological layer an MVNO adds over its access to its host MNO's network.

=== Branded reseller ===
Sometimes referred to as a "Skinny MVNO" or Reseller. A Branded Reseller, will either operate under its own brand or co-branded with the mobile network operator (MNO). In most cases, the branded reseller brings a brand, distribution channels and/or a large existing customer base to the table, from which it can leverage its sales. It is often the easiest MVNO type for a host network operator (HNO) to accept, as the HNO stays in control over most of the processes. The Reseller MVNO, possesses no core elements and only holds the means that ensure the contact and relationship with the customers.<ref>{{cite web|url=https://mvno.services/mvno-academy/mvno-types-and-operational-models/#What_is_a_Reseller_MVNO/ |title=What is a Reseller MVNO? |date=31 October 2024 |publisher=MVNO.SERVICES, Allan Rasmussen |access-date=2014-12-04}}</ref>

=== Thin MVNO ===
Sometimes referred to as a "Light MVNO" or "Service provider MVNO". The Thin MVNO, provides its own brand and is normally responsible for the customer support, billing processes, tariffs, bundles and promotion packages, costs of marketing, sales and distribution, as well as the OPEX and CAPEX associated with these.<ref>{{cite web|url=https://mvno.services/mvno-academy/mvno-types-and-operational-models/#What_is_a_Thin_MVNO |title=What is a Thin MVNO? |date=31 October 2024 |publisher=MVNO.SERVICES, Allan Rasmussen |access-date=2014-12-04}}</ref>

=== Medium MVNO ===
Sometimes referred to as a "Enhanced Service Provider". The Medium MVNO, operates under its own brand with its own SIM cards, marketing, sales, distribution, and can in some countries obtain its own numbering range/mobile network code. The Medium MVNO has the ability to set tariff bundles and packages independently from the retail prices set by the host network operator (MNO). It can add its own value added services (VAS) platform to upsell or differentiate from the competition, on apps, data, and content services.<ref>{{cite web|url=https://mvno.services/mvno-academy/mvno-types-and-operational-models/#What_is_a_Medium_MVNO |title=What is a Medium MVNO? |date=31 October 2024 |publisher=MVNO.SERVICES, Allan Rasmussen |access-date=2014-12-04}}</ref>

=== Full MVNO ===
The Full MVNO is responsible for, and has full control over all the services and products it offers in the market, as well as flexibility in designing and deploying new services, either to end-users or for Internet of Things (IoT) / Machine-to-machine (M2M). It operates technically, in a similar way to a mobile network operator, but without spectrum and radio access network (RAN), which it still leases access to from a mobile network operator (MNO).

The Full MVNO has a switching and transmission infrastructure allowing the management of its traffic. It can administer numbering resources, customer service, VAS, Roaming, SIM and device management and other services required for the provision of mobile services.<ref>{{cite web|url=https://mvno.services/mvno-academy/mvno-types-and-operational-models/#What_is_a_Full_MVNO |title=What is a Full MVNO? |date=31 October 2024 |publisher=MVNO.SERVICES, Allan Rasmussen |access-date=2014-12-04}}</ref>

==Around the world==
As of June 2014, 943 MVNOs and 255 MNO sub-brands were active worldwide. This represents a total of almost 1,200 mobile service providers worldwide hosted by MNOs, up from 1,036 in 2012,<ref>{{cite web|url=https://www.gsmaintelligence.com/research/the-global-mvno-landscape-2012-14|title=GSMA Intelligence — Research — The global MVNO landscape, 2012–14|author=GSMA Intelligence|date=12 June 2014|access-date=20 Mar 2025}}</ref>

According to [[GSMA]] Intelligence, between June 2010 and June 2015, the number of MVNOs worldwide increased by 70 percent, reaching 1,017 in June 2015.<ref>{{cite web|url=http://www.fiercewireless.com/europe/story/report-number-mvnos-exceeds-1000-globally/2015-09-02 |title=Report: Number of MVNOs exceeds 1,000 globally |publisher=FierceWireless |access-date=2017-07-04}}</ref>

As of December 2018, there were 1,300 active MVNOs operating in 80 countries, representing more than 220 million mobile connections—approximately 2.46% of the total 8.9 billion mobile connections in the world. The eight countries with the largest number of active MVNOs in 2018 were: the US with 139 MVNOs (4.7% market share), Germany with 135 (19.5% market share), Japan 83 (10.6%), UK 77 (15.9%), Australia 66 (13.1%), Spain 63 (11.5%), France 53 (11.2%) and Denmark 49 (34.6%).<ref>{{cite web|url=https://www.yozzo.com/industry-news/mvna-mvne-mvno/the-state-of-mvno-in-2018-more-than-1300-active-mvnos-in-80-countries/ |title=The state of MVNO in 2018 – More than 1,300 active MVNOs in 80 countries |date=25 December 2018 |publisher=Yozzo, Allan Rasmussen |access-date=2018-12-26}}</ref>

In addition to traditional cellular voice and messaging services, in 2014, 120 MVNOs also were offering [[mobile broadband]] services.<ref name="telecomnetworks.com">{{cite web|url=http://www.telecomsnetworks.com/mvno-directory/press-releases |title=1 in 4 MVNOs upgraded to offering mobile broadband |publisher=Blycroft |date=2011-05-31 |access-date=2011-05-31}}</ref> In Africa, [[Uganda]] has registered three MVNOs so far, some having their own network infrastructure within major cities, but acting as an MVNO out of these cities.<ref name="techjaja.com">{{cite web|url=http://www.techjaja.com/these-are-ugandas-mobile-virtual-network-operators/|title=These are Uganda's Mobile Virtual Network Operators (MVNOs) |publisher=Techjaja |date=2015-03-13 |access-date=2015-03-19}}</ref>

In 2015, one of the "big five" banks in [[South Africa]], [[First National Bank (South Africa)|FNB]], created an MVNO named [[FNB Connect]] providing voice, SMS and data services. As of 31 December 2019, FNB Connect had around 670,000 subscribers. The service makes use of [[Cell C]] network infrastructure. The move came not necessarily to compete in the telecommunications market, but to offer a greater value to customers of the banking division.<ref>{{Cite web|last=Gilbert|first=Paula|date=2019-03-18|title=FNB Connect sees strong growth|url=https://www.itweb.co.za/content/LPwQ57lyLQBMNgkj|access-date=2022-02-14|website=ITWeb|language=en}}</ref> There have been several banks in South Africa making this move, like [[Standard Bank]]'s [[SB Mobile]] established in 2019.

MVNOs target both the consumer and enterprise markets. The majority of MVNOs are consumer-focused and most have a focus on price as their selling point; on average, customers of major carriers spend about 3.4 times as much on their service as MVNO customers.<ref name="FCC-11-103">{{cite web|url=http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-11-103A1.pdf|title=2011 Annual Report and Analysis of Competitive Market Conditions with Respect to Mobile Wireless, including Commercial Mobile Services, WT Docket No. 10-133, Table 4 (Page 35): (1% of revenue per 1% of customers vs. 0.95% of revenue per 3.37% of customers) Service Provider Share of Subscribers and Revenues (Year-End 2009) based on John C. Hodulik, et al., U.S. Wireless 411, Version 37.0, UBS, UBS Investment Research, 7 September 2010 (U.S. Wireless 411 2Q10), based in turn on Company SEC 10-K filings|date=2011-06-27|access-date=2012-05-09}}</ref>

At the end of year 2022, there were 1,986 active MVNOs globally, more than double the amount of traditional telecom network operators. Europe lead in terms of most active MVNOs in operation with 1,012, representing half of the total global MVNO market. It is followed by Americas with 379 MVNOs, Asia with 322, International with 131, Oceania with 84, Africa with 54 and Middle East with 5.<ref>{{cite web|url=https://www.yozzo.com/industry-news/mvna-mvne-mvno/at-the-end-of-2022-there-were-1986-active-mvnos-globally/ |title=At the end of 2022 there were 1986 active MVNOs globally |date=17 February 2023 |publisher=Yozzo, Allan Rasmussen |access-date=2023-02-18}}</ref>

=== Multinational MVNOs ===
Some MVNOs have a presence in multiple countries, either as subsidiaries, joint ventures, or through brand licensing agreements with local partners, including [[Lycamobile]] in 60 countries, [[Virgin Mobile]] in 14 countries, [[Lebara]] in 10 countries, [[CMLink]] in five countries, [[Tesco Mobile]] in four countries, [[Line Mobile]] in three countries, [[Aldi Talk]] in six countries, [[Kogan.com]] Mobile in two countries, and L-Mobi Mobile in two countries.

===Japan===
Japan has about 80 MVNO brands, and the market share of MVNOs is 12.2% in 2019. The total number of contractors is 22.3 million.<ref>{{Cite web|url=http://www.soumu.go.jp/menu_news/s-news/01kiban04_02000157.html|title=総務省｜電気通信サービスの契約数及びシェアに関する四半期データの公表 （令和元年度第1四半期（6月末））|website=総務省|language=ja|access-date=2019-10-26}}</ref><ref>{{cite web|url=https://www.tca.or.jp/english/database/index.html|title=Number of mobile phone subscribers |publisher=[[Telecommunications Carriers Association]]|access-date=2019-09-13}}</ref><ref>{{cite web|url=https://www.m2ri.jp/news/detail.html?id=355|title=Change in the domestic MVNO market (March 2019)|publisher=MM Research Institute|date=2019-06-13|access-date=2019-09-13}}</ref>

===United States===
{{Main article|List of mobile virtual network operators in the United States}}
The three US national carriers have partial or full ownership of several large MVNO brands, such as [[Cricket Wireless]] (AT&T), [[TracFone Wireless]] (Verizon) and [[Metro by T-Mobile]] (T-Mobile).<ref>{{Cite news|url=https://www.pcmag.com/article2/0,2817,2375644,00.asp|title=The Best Cheap Cell Phone Plans You've Never Heard Of|newspaper=PCMAG|access-date=2016-10-18}}</ref>

===United Kingdom===
{{see also|List_of_United_Kingdom_mobile_virtual_network_operators|l1=List of United Kingdom mobile virtual network operators}}The UK had 77 active MVNOs as of December 2018. The MVNOs combined market share was 15.9% of the total UK mobile market, representing 15.3 million connections.<ref>{{cite web|url=https://www.yozzo.com/industry-news/mvna-mvne-mvno/the-state-of-mvno-in-2018-more-than-1300-active-mvnos-in-80-countries/ |title=The state of MVNO in 2018 – More than 1,300 active MVNOs in 80 countries |date=25 December 2018 |publisher=Yozzo, Allan Rasmussen |access-date=2018-12-26}}</ref>

=== Ireland ===
{{Main article|List_of_Irish_mobile_virtual_network_operators|l1 = List of Irish mobile virtual network operators}}

Ireland has seven active MVNO brands as of February 2021, and the market share of MVNOs in 2022 is 13.4%.<ref>{{Cite web |date=2022-12-08 |title=Quarterly Key Data Report Q3 2022 |url=https://www.comreg.ie/?dlm_download=quarterly-key-data-report-q3-2022 |access-date=2023-01-02 |website=Commission for Communications Regulation}}</ref>

=== Vietnam ===
As of May 2024, Vietnam had five MVNO providers using the networks of the two mobile network operators VinaPhone and MobiFone. The five MVNOs are: iTel, Wintel, myLocal, VNSKY and FPT SIM.

==Regulation==
In 2003, the [[European Commission]] issued a recommendation to national telecom regulators to examine the competitiveness of the market for wholesale access and call origination on public mobile telephone networks.<ref>{{cite web|url=http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32003H0311|title=Commission Recommendation of 11 February 2003 on relevant product and service markets within the electronic communications sector susceptible to ex ante regulation in accordance with Directive 2002/21/EC of the European Parliament and of the Council on a common regulatory framework for electronic communication networks and services (notified under document number C(2003) 497)|date=11 February 2003|publisher=Erkki Liikanen, Commission of the European Communities|access-date=23 July 2016}}</ref>  The study resulted in new regulations from regulators in several countries, including [[Republic of Ireland|Ireland]] and [[France]] forcing operators to open up their networks to MVNOs.<ref>{{cite web|url=http://www.irishtimes.com/news/comreg-opens-mobile-networks-to-competition-1.996441|title=ComReg opens mobile networks to competition|date=9 December 2004|publisher=The Irish Times|access-date=23 July 2016}}</ref><ref>{{cite web|url=http://www.arcep.fr/index.php?id=7103&L=1#c5634|title=La lecture par l'Autorité de régulation des télécommunications de l'article L.1425-1|date=7 December 2005|publisher= l’ARCEP|access-date=23 July 2016}}</ref>

[[Jordan]]'s top watchdog issued its first MVNO regulations in 2008, facilitating the creation of the first MVNO in the [[Arab world]] in 2010.<ref>{{cite web|url=http://www.oxfordbusinessgroup.com/overview/right-call-mobile-remains-sector-highlight-while-3g-access-boosts-demand-0|title=The right call: Mobile remains a sector highlight, while 3G access boosts demand|publisher=Oxford Business Group|date=January 2012|access-date=10 February 2016}}</ref>

The Saudi government is making preparations to permit MVNO services in the country.<ref>{{cite web|url=http://www.oxfordbusinessgroup.com/news/mvnos-signal-change-saudi-telecoms |title=MVNOs signal change for Saudi telecoms &#124; Saudi Arabia 2015 |publisher=Oxford Business Group |date=2015-03-30 |access-date=2017-07-04}}</ref>

In [[Brazil]], MVNOs are regulated by [[Anatel]], the [[Brazilian Agency of Telecommunications]], in November 2010. As of September 2014 the combined market share of all Brazilian MVNOs was just 0.04%.<ref>{{cite web|url=http://techinbrazil.com/mvno-market-in-brazil|title=MVNO Market in Brazil|author=Marcelo Teixeira|date=23 September 2014|work=Tech in Brazil|access-date=17 July 2015}}</ref>

In [[Thailand]], five MVNOs were given a Type II license to operate on the 2100&nbsp;MHz 3G network of state telecom service [[TOT Public Company Limited]] (TOT) in 2009. As of January 2017, two of the original five MVNOs are still in service.<ref>{{cite web|author=Yozzo |url=http://www.yozzo.com/news/mvna-mvne-mvno/another-tot-mvno-hangs-up/ |title=Another TOT MVNO hangs up |date=28 January 2017 |publisher=Yozzo.com |access-date=2017-09-14}}</ref> As of December 2018, the [[National Broadcasting and Telecommunications Commission]] (NBTC) had issued 58 MVNO licenses in Thailand, a total of nine have launched, four remain active.<ref>{{Cite web|url=http://www.yozzo.com/news/thai-telecom/mvno-license-number-58-in-thailand/|title=MVNO license number 58 in Thailand|website=www.yozzo.com|date=24 September 2018 |language=en|access-date=2018-09-24}}</ref>

In [[India]], the Telecom Department under the Ministry of Communications and Information Technology, accepted a recommendation from the national telecom regulator, [[Telecom Regulatory Authority of India]], to permit VNOs in the country, and announced the grant of a unified license for Virtual Network Operators on 31 May 2016.<ref>{{cite web|url=http://www.dot.gov.in/sites/default/files/UL%20(VNO)%20Guidelines.pdf|title=Guidelines for Grant of Unified License (Virtual Network Operators)|date=31 May 2016|publisher=The Ministry of Communications and Information Technology, India|access-date=23 July 2016}}</ref> VNOs have formed an association to represent current regulatory issues impacting their MVNO business viability.<ref>{{cite web|url=http://www.vnoai.org|title=Virtual Network Operators Association of INDIA|date=31 August 2017}}</ref>

In Nigeria, the licensing of telecommunications operators is overseen by the Nigerian Communications Commission (NCC).<ref>{{cite web|url=https://ncc.gov.ng/licensing-regulation/licensing/licensees-list|title=Guidelines for Grant of Unified License (Virtual Network Operators)|date=18 April 2024|publisher=Nigerian Communications Commission, Nigeria}}</ref> As part of its regulatory framework, the NCC reclassified telecommunications licences into class and individual licences. This regulatory structure ensures that all telecom service providers, including MVNOs, comply with national guidelines and operate within the appropriate legal framework for their respective services.

==See also==
{{commons category|Mobile virtual network operators}}
* [[Generic Access Network]] (GAN)
* [[Competitive local exchange carrier]] (CLEC)
* [[List of mobile network operators of Europe|List of Europe MNOs]]
* [[List of Turkey mobile virtual network operators|List of Turkey MVNO]]
* [[List of United Kingdom mobile virtual network operators|List of United Kingdom MVNOs]]
* [[List of United States mobile virtual network operators|List of United States MVNOs]]
* [[Virtual Network Operator]] (VNO)

==References==
{{Reflist|30em}}
{{Iran mobile phone companies}}
{{Turkcell Group}}
{{New Zealand mobile phone companies}}
{{Authority control}}

{{DEFAULTSORT:Mobile Virtual Network Operator}}
[[Category:Mobile technology]]
[[Category:Mobile virtual network operators| ]]