FreedomBox User Personae
FreedomBox user personae discussion from 2017.
John
- tech-savvy
- privacy-oriented
- can setup a router and follow user manuals
- needs some minimal support
- has a family (non-technical)
- has a group of non-technical friends
- Willing to spend ~$100 on a home server
- Might have bought a NAS server for home use
Jane
- is a nurse by profession
- Privacy-oriented
- Not tech-savvy
- Has tech-savvy friends
- Requires a lot of support even for basic operations
Remo
- expert lawyer
- interested in tech
- can setup a Wi-Fi router
- privacy-oriented - law firm takes organizational privacy very seriously
- has setup the office printer
- go-to guy in the office for tech stuff
- client confidentiality is of the highest importance
Rambo
- not tech-savvy
- needs privacy for work
- no say in IT decisions of law firm
- requires lot of support
- client confidentiality is of the highest importance
Ramulamma
- village user
- has internet access for the first time
- could not afford mobile internet
- has an Android phone (her only computer)
- knows only the regional language
- uses free VoIP calls, music
- wants to use internet for browsing
Rambabu (not valid for now)
- college user
- teenager enthusiastic about social media
- cares about coolness of the app
- not privacy-oriented
- open to exploring new things
Glossary
tech-savvy = can setup a router, follow user manuals etc.
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